Halfway Family Estates Swale reviews

★★★★★ 1/5

Trustpilot

I am a landlord and As soon as I made…

I am a landlord and As soon as I made the payment for the contract fee, they totally disappeared for any support regarding some mistakes correction updated. neither by email nor even on the telephone I didn’t manage To get in touch with them. In fact for about 2 weeks no answer, then the day before the beginning of the contract they promised they would have fixed by the following day. The day of the supposed beginning has passed and nothing happened.Terrible experience, terrible service and lots of stress because of them

Francesco · 12 August 2022

★★★★★ 1/5

Trustpilot

Very poor for letting landlord…

Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Definitely poorer for using them.

Danny · 30 September 2023

★★★★★ 1/5

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Lack of integrity……..

Hinckley Branch. After numerous complaints to get my rent back from them, their inability to follow simple instructions and their charges never been the same from one month to the next I’ve now take my properties elsewhere. The last straw was me catching them in a lie, they continually were unavailable when chasing my money. I then swapped to my daughters phone as was put through straight away. Lots of reputable alternatives in Hinckley I’d recommend using them.

Mr · 25 October 2022

★★★★★ 1/5

Trustpilot

Disgusting service

Carried out a survey on my property undervalued it by 25000. Arrogant man showing off with trainee, attended my property. Devalued my home leaving the shortfall unaffordable for most buyers. Playing god with people's lives would recommend Mortgage providers stay clear.

Key · 22 February 2021

★★★★★ 5/5

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Great experience

My mortgage advisor was great, communicating often with us and helping organise everything for a smooth purchase process. Special thanks to Andy from the Redhill branch

Romulo · 13 March 2023

★★★★★ 5/5

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Faversham Branch - Jade Dever

Jade is great. Refreshingly honest and straightforward. She sold my house quickly for more than the the asking price. She is diligent and helpful, even contacting me during her day off when something came up. I can't thank her enough and highly recommend her and the Faversham branch.

Laura · 16 March 2018

★★★★★ 1/5

Trustpilot

Oh dear oh dear..

Oh dear oh dear..What a shambles this lot are(Bedford Branch)Cudnt organise a Bunk up in a brothel Got property Description wrongGot dates wrongDid not call when they said they wouldArranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to arrange, Making bookings when they new i was at work..said we would get weekly up date calls,, never did..Told manager would call next day to sort it all out,, He Never BotheredHad call after hearing nothing for 3 weeks saying to drop price..After only 3 weeks with them.Full of Apologises and excuses but never changed a thing.LazyUnprofessionalDisorganised IneptLiars

Andy · 13 July 2022

★★★★★ 5/5

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Connels helped sell my house and the…

Connels helped sell my house and the staff was remarkable. In particular Remi Jackson of connels in leicester office, and her colleagues, who were professionals, friendly and approachable. They worked very well as a team in getting my property sold.Thank you all very much.

David · 11 January 2020

★★★★★ 1/5

Trustpilot

The worse estate agent

This estate agent do not know what they are doing on a day-to-day basis, issuing keys to your house where you are still living there and not informing you that the surveyor was calling around.Staff seem very uninterested in working for the interests of the customer , been rude , not using you given name, telling you that they have been working very hard ( which is what they are supposed to do ) also placing the phone down on you. Made 4 complaints on this service, still unknown what is happening about these complaints , as with the rest of the service it’s on hold ! Would never use them again and if people are wise they will not use them.

Karon · 24 June 2022

★★★★★ 1/5

Trustpilot

Rude call centre agent

I received a call from seemingly a call centre after initially speaking with a helpful chap in the Leamington office for a property i was interested in. I wasn't aware that my details would be shared for general sales calls, i only wanted to be notified for potential properties. The person who called me asked questions around my property, valuations, and mortgage options. On the latter point i said i was going to stay with my mortgage provider and port due to fees. She referenced reduced rates with other lenders, but i referenced we don't want to pay a £6,000 fee to our current lender. She then said "so don't you want to save money?" as though I'm some sort of idiot. I said that i doubt highly that a new lender could give me rates so preferential that the £6k would suddenly become irrelevant. Cheap sales tactics and frankly not the way to speak with potential customers.

Tracy · 20 June 2022

★★★★★ 5/5

Trustpilot

Just wanted to say how great the…

Just wanted to say how great the Connell`s Mortgage Service Manager Ali was, he listened to what we wanted to achieve gave us the right level of advice with lots of options to consider and helped with the paperwork, nothing seemed too much trouble. 10/10.

Andy · 25 June 2019

★★★★★ 3/5

Trustpilot

Quick cash buyer found, slow legal process

It took 6 months for the sale of my flat to go through (Birmingham city centre).Pros - managed to secure buyer within two weeks of the property being out on the marketI used their specified conveyance solicitors, who were ok. The app was useful Cons - delays occurred due to from what I was told buyers’ conveyance solicitors response rateHad to do a lot of chasing to find out what was going on

David · 20 February 2023

★★★★★ 1/5

Trustpilot

Wolverhampton - Poor service and communication

Waste of time. Have previously used their letting business to support me to find a tenant back in 2010 - poor service and lack of contact.I have since decided to sell that same property and after a lovely initial conversation with the office in Wolverhampton, a valuation was promptly booked in - report sent and then that was it. Despite two messages left and three emails sent - they don’t have the courtesy to even reply to me. However I did receive an out of office which advised me that they would be back in the office in November 2021 (it is now May 2022).

Barbara · 11 May 2022

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would! Trying to purchase a property in Devon advertised by them and foolishly with hindsight accepted help from their “mortgage broker Rob.” Rob by name and Rob by nature! £698 down and no mortgage so went through our bank! … still not sure if we can buy the house! Financial Ombudsman awaits….

Stuart · 15 February 2024

★★★★★ 5/5

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connells kingsheath

connells branch kingsheath i had Nicola stevens come out to value house was very professional spoke me through the process also mentioned other services they provided. visited the shop seen her in the estate agents and seemed to be running the show keeping the lads on there toes making sure they were asking the right questions of their customers

Matthew · 15 February 2024

★★★★★ 1/5

Trustpilot

Scammers, liars and frauds

Scammers, paid a deposit on a property of £1k. Graham Levy the sales scammer from Connels has done nothing to help us get our deposit back. Aylesbury branch. Bunch of liars. There's a reason they are the worst branch in the company. Do not use them. Absolute shower of lies from day one. Property developer is oakmont and the property is the development in Sloane House. My advise is walk away from this. Absolute scum!

Hong · 3 December 2022

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid!!!

Avoid Avoid Avoid!!!It's the worst agency I've ever dealt with. It's been almost a month since we moved out of the house but they haven't refunded our deposit back!! They just held it unlawfully without any reason, having in mind that I asked for it many times, explained how it's important for me because I have a newborn and moved to the new city, but nothing has been resolved yet. They don't show any respect for others at all. After 3 weeks of desperate waiting, lots of emails, I've been told by Harrow's branch office manager that finally, I was supposed to get a deposit within 3-5 working days, however, after 1 week of waiting again, I got an Urgent email that I have an outstanding amount and have to pay rent instead! I called to accountant department and found out that nobody informed them that we finished the tenancy agreement and I still have to wait for at least another 5 days to get out deposit back. It's a disgrace that I have to face financial difficulties just because someone Forgot to inform other departments about this issue and not doing their job properly. I spoke with Harrow's brunch agents, the head office complaint department even the landlord call to them and was told that they will call me back regards this matter and give me an update but nobody even bothered to reach me out!!!Moreover, they are so unprofessional that they keep sending an *URGENT* emails to a person to pay rent who's no longer living in that property for 3 years. They managed to share wrong information with others which are totally GDPR violation!!!I hope that an official inspection will consider it very seriously. So all I can say is just be very careful with this agency because they leak wrong information to others, are very unprofessional, ignorant, and breaks rental agreement.

Greta · 3 May 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager (Tyler Copp), never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.

Shaun · 28 April 2022

★★★★★ 1/5

Trustpilot

I would prefer to give negative score

I would prefer to give negative score, they even don’t deserve 0.Very unprofessional surveyor, stay away from these guys.Recently my bank arranged them for valuation as I was in process of remortgage. On the bank website itself, it about 51K more value than what they have valued. As per their valuation, its just increased 30-40 K since last two years that too in Chelmsford. Everyone knows in UK prices of property has increased average 8% per year and considering this fact, it fits with the valuation what bank thinks but surprisingly these surveyors don't think so. I can bet if I put the house in market, I will get more than what bank valuation think, forget about the valuation done by these guys. It should be no brainer for anyone, why they think valuation is less than 51k to what bank thinks in their HPI calculation.I don't think their surveyor do these kind of detail study and just come up with some random figure in my opinion. In this case since I am remortgaging they make sure they work in the interest of bank and do not do a fair valuation. They should explain to customer why do they think that this property value this much and once this starts one will come to know what kind of survey these guys do.If in future any bank arranges them its a big NO from me. Valuation should be as per market and fair and not in the interest of anyone.

Dharmendra · 6 April 2022

★★★★★ 1/5

Trustpilot

Shocking service from start to finish

Shocking service from start to finish. We tried to sell a property with them that was vacant. When we inspected the property a week after they had a viewing they had left the back door open. On other occasions they had left the lights on. When we were unsuccessful selling with them we gave our notice at which point they should have removed it from Rightmove so we could re list it with another agent in six weeks so it looked like a new listing. However it turned out they had not removed it from Rightmove but were not taking viewings either. This is just to mention a few of their continual cock ups.

Dan · 30 March 2022

★★★★★ 1/5

Trustpilot

very expensive failure - please avoid

Incredibly aggressive tactics for buyers to force them to use their broker, with a very high fee. If you get past this (and we had to resort to threats of the ombudsman to do so to get our offer in) they are disorganised and terrible at communicating. Our purchase fell through and we lost the survey and conveyancing fees, they didn’t even have the decency to handle this properly. I wish I’d read these reviews, approach with caution if you can’t avoid them.

Tamsine · 9 March 2022

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

My dealings with connells in Maidstone was amazing, the staff are friendly and make it all very easy. My go to man Nick was brilliant, he helped me out and explained things simply to me. Many thanks guts

Vickie · 15 January 2021

★★★★★ 2/5

Trustpilot

Avoid Leicester branch

House valuation on 11th August, 10 days later despite 2 txt msgs, a phone call to branch where I was promised a return phone call which never happened and an email still awaiting the valuation report!😡Involved head office and a v. helpful lady Grace who was disgusted with the branch’s lack of customer service hence 2 stars rather than 1 which the branch would get!

Simon · 21 August 2023