Trusted Agent profile · Swale
★★★★★
811 reviews across 3 platforms
7 Queenborough Road, Halfway Houses, Minster On Sea, ME12 3BY, Swale, ME12 3BY
Halfway Family Estates's office in Swale, at 7 Queenborough Road, is rated 1.8 out of 5 across 811 reviews on three platforms, including 18 Google reviews rated 5.0.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
1/5
TrustpilotCornell’s Huntingdon (David 01480…
Cornell’s Huntingdon (David 01480 218868) couldn't give a…. Corrupt, corrupt and more corrupt beyond belief. I put in a offer which I timed out after 3 days. Was asked by this branch to extend my offer period due to new viewings by other parties. During this period place sold and I wasn’t even consulted to revise my offer. No doubt David got his purse from his investor mate. Stay way clear from this branch
1/5
TrustpilotI would never use this agent again
I would never use this agent again. I have used a number of agents over the…I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.
1/5
TrustpilotIM THE OWNER OF A PROPERTY BEING SOLD…
IM THE OWNER OF A PROPERTY BEING SOLD THE BUYER IS USING THIS COMPANY TO DO A SURVEY AND VALUATION A TIME AND DATE WAS ARRANGED THEN MY TENNANT CANCELLED THE APPOINTMENT AND RE ARRANGED IT FOR A DIFFERENT DAY WITH THIS COMPANY NOBODY FROM THIS COMPANY NOTIFIED ME TO TELL ME IT HAS BEEN CANCELLED AND RE ARRANGED I AM THE OWNER OF THE PROPERTY THEY SHOULD BE CALLING ME TO RE ARRANGE THE APPOINTMENT NOT MY TENANT I WOULD NOT RECOMMEND THIS COMPANY
5/5
GoogleThey have been really helpful and the process has been quick and easy. Thank you :)
Hi Amber, Thankyou for your review. Many thanks Halfway Family Estates Team
1/5
TrustpilotScaremongering and near harassment
Scaremongering and near harassment. I mean, if this is what you want then by all means go with them. Several phone calls from Will in the Plympton branch who came to value our property, stating things like I thought we had a friendship, I’m hurt you haven’t sold with us etc. Highly unprofessional. Unfortunately our house fell through due to the couple splitting up. Will called and emailed me several times and I blocked his number, only for him to turn up at our house! I’m glad I wasn’t home alone as I would of felt very uncomfortable.
1/5
TrustpilotAs a first time buyer, wouldn't trust or use them in the future
Peterborough branch.As a first time buyer, I made an offer on a property, they said they would inform me if it was accepted or not, they didn't bother contacting me. I called the next day, didn't ask which property, just said they had multiple offers (all lies) and that the vendor has made a decision which it wasn't mine. 3 months later I looked on land registry how much the property sold for it was under my offer, I was chain free and cash purchaser as I had saved for the last 5-7 years. I wouldn't recommend them if I was a seller and wouldn't make another offer.
5/5
TrustpilotKeep well away !
Very helpful until straight after the contract signed,had to repeatedly ask to get my contract - only my threat of not paying fees prompted its delivery, found they overcharged me, also incredibly difficult to speak to anyone, their sales progress was virtually non existent - in fact they failed to inform me that the moving date had been agreed i found out by accident from the vendors agent created chaos and so much stress! will NEVER use these "estate agents" again, not happy!
2/5
TrustpilotCould you guys pls stop adding fake…
Could you guys pls stop adding fake virtual tours on your ads on zoopla and right movie. It's absurd you would a video of a virtual Tour which just shows picture slides. If you don't have a proper video then let it be. I find this very annoying to open a virtual Tour video and you are showing me animated pictures.
1/5
TrustpilotTerrible agent
Terrible agent! I requested a refund because I mistakenly paid my rent twice when trying to sort my standing order I rang all last week to get it sorted and all I was getting back was we will sort this as soon as possible. When I rang at the end of last week on Friday the woman said I don't see any action being taken so nobody did anything! She sorted it all out for me and told me should be in my account on Monday meaning today so I rang to make sure and they said yes it will be in my account after 4pm which was great. I just got a email saying it will he in my account in 3-5 working days. The place needs shutting down can't manage anything.
1/5
TrustpilotBad news
We thought we were just getting a valuation of our house but they conned my husband into signing up with them with a 14 day cool off period which I did when I saw what he had signed for. We have been hassled by them ever since and after 3 months have received emails from premier property why haven't we signed papers to sell our house as connells didnt cancel our 14 day cooling off period. Lack of communication or tactics not sure which but dont trust them they are con artists just interested in selling your house. Dont be conned they are very believable
1/5
TrustpilotAwful estate agents and made the…
Awful estate agents and made the experience of buying a first home an awful one. I viewed a property twice and made an offer. During the first viewing, everything was fine. Second viewing they complained that the agent showing me around had to be at another appointment 15 minutes after mine. They do not communicate with each other, they fail to reply to emails and fail to answer the phone. I pulled my offer in the end and the reply I got was a demand to increase my offer. Will not be dealing with them again.
1/5
TrustpilotThey only reply to you when it's in…
They only reply to you when it's in their advantage.They only reply if THEY need something from you. If you have any enquieries and want to speak to someone..good luck. Tried calling the agency 15 times in a single day, sent multiple emails, no reply, only for them to send me an email days later telling me that my rent is increasing HORRIBLE EXPERIENCE
1/5
TrustpilotAvoid at all costs sold my property…
True to name con merchants connells .why do banks building societies not read these reviews ..surely inteligent people like bankers cant be so stupid double money everytime..making innocent buyers and sellers loose money..what a scam .need banning ...Dont deserve any stars making money for nothing took over countrywide double RIP off need to do they home work and get retrained on property ..but that's not what they want ...you pay 2 surveys as first one low con con con connells.Avoid at all costs sold my property devaluated by 15.000 came out with needed wall ties damp course etc.. It had all been done....lost me a sale..sold again different surveyer everything passed..Sold my second house unfortunately same surveyer.. Came out with same rubbish devaluated 20.000 this time.l put in a complaint got no where..sold again passed everything beware they now own countrywide together money making rip offs avoid both
1/5
TrustpilotSuch an unethical estate agent
Such an unethical estate agent! They practically force genuine buyers to use their Mortgage advisor, Conveyancing service to put an offer through, even when we had our Agreement in Principle Certificate sorted, our own solicitor/notary for many years and proof of funds available. This is the first time an estate agent acts in such a disgraceful and arrogant manner. Michael Rye, the manager in Connell Southbourne, demonstrated a very unprofessional attitude and breached our confidentiality rights, which is now being reported to ICO. Disgraceful experience and nasty service.
1/5
TrustpilotBed bug infestation untreated.
1/5
TrustpilotLow level of care, rude agents
Just phoned, Luton branch,and the guy who answered could not deal with my question, telling me they are 5 minutes before closing and there is another phone calling. Extremely rude person. Also lost a properry because they did not allow me to see and put an offer, only because I have to go through their mortgage adviser. I only have an agreement in pinciple from another mortgage adviser. This is against free comerce. You cannot force me to go with your mortgage adviser! I would never call you again, but the problem is that you may have a house that I would like to buy. I feel discussed that I have to accept such behaviour and on top of this, you will get sale commissions from it.
2/5
TrustpilotBuying a house in Cambourne
Buying a house in CambourneWas buying a house offered by connells cambourne, overall experience is not very good, but not totally bad that why I am giving 2 starsThey were trying to push us to use their services, mortgage advisor and solicitors, which we didn't, so they became a bit rude to us especially the mortgage advisor who was very rude.First agent wasn't really helpful at the start, kept shutting down our questions and requests, we knew nothing about the house and they were trying to help the owner hide any flaws in the house to complete the sale, which isn't professional or right.Was lucky to get a relatively good agent from connells by the end of the sale, but didn't really help fix the mistakes done during the start.If you are a buyer and had to deal with them, don't use their services. Also keep on the pressure to know everything or walk away, it is not worth it to buy a house if the seller and his estate agent are going to lie to you.
1/5
TrustpilotRented my house with Connels never…
Rented my house with Connels never again been with them 7 years they never reply to messages owed money tenant moved out and agreed landlord keep deposit to cover the last two month rent owing four weeks later still waiting for Connels to release money only have one person in letting there never there always off zero customer service if you want to have your time wasted this is the place to go
1/5
TrustpilotACTUALLY THINK ITS ILLEGAL
ACTUALLY THINK ITS ILLEGAL Had an offer excepted on a connells property but won’t use their financial services only to get a call to say the vendor no longer wants to sell was a little disappointed but thought nothing of it. Put an offer on a different property ( coincidentally another connells) this time before they said if the offer had been excepted they call me and in other words said if we don’t use their financial services we have no chance of buying the house. Because the house was only around the corner I went and spoke to the vendor who informed me they hadn’t received my offer and had taken a lower one but the buyer was using connells financial services! On the way home stopped at the first property that connells had said we’re no longer interested in selling only to find out that the vendor was told we had pulled out and we’re advised to take an alternative offer which transpired was £5000 less but surprise surprise the new buyer was using connells financial services! Obviously the vendor was not pleased! So connells not only use illegal practices against the buyer but also their own clients!
1/5
TrustpilotVery disappointed with their service. I was told of a flat rate but the invoice and small print reflected differently. I would not recommend employing their services.
Very disappointed with their inconsistent service.
1/5
TrustpilotDisgraceful company
Disgraceful company, mortgage company used these to value the house, valuer was obnoxious, rude and arrogantHe falsy claimed there was a backhander going on with the deal to buy the house, mortgage company backed out of the deal, i lost significant money on solicitors fees. Formal complaint in progress with the mortgage company but issues all born from this disgrace of a company. Happy to share emails and expenses.. Would avoid them at all costs0Thankfully secured a new deal and now all going through. If ur having a valuation from these, steer well clear
1/5
TrustpilotConnels valuation
Connels de-valuated my new build flat for 40k under the asking price. I went to barclays and successfully passed their checks and their valuation was the same day and it was positive.Connels do not have any process or any policies in place for new build homes as they solely rely on an EWS1 form. The bigger banks such as barclays can accept a comfort letter.In addition connels took 3 months to valuate the new build flat whereas barclays took 1 day.My advice is to avoid connels on new build flats where you can as they have no policies or procedures in place to deal with new build properties.
1/5
TrustpilotMe and my husband booked a viewing…
Me and my husband booked a viewing which was good lady was very nice did explained everything nicely so we straight a way made offer call back from them we supposed to get in 48 hours with final answer but we been waiting whole week and when you give them a call they say “ you don’t need to do nothing nobody didn’t made bigger offer than you just relax and wait we will call you”. We been waiting already good news and been excited but suddenly we’ve got a call that it sold... sorry why you are waisting my time and giving me a hope.
1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company. Wasted our time, fuel and Toll fees after not showing up to an arranged appointment with a round trip of 76 miles and four hours.Staff member we spoke to quickly blamed her colleague after arguing with me that it was "Not our fault".We did put in an official complaint, and were firstly offered £30 compensation, which we refused, this was then raised to £50 which we accepted just to see the end of them.We are still waiting for that £50 - 21 days later, and have now been told it will be another 28 days !!I dread to think how this disorganised office manage to sell property, I would think twice if I were you - rude, incompetent, childish staff and unprofessional.
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