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★★★★★
207 reviews across 1 platform
22 Broadway, Swale ME12 1AF
Part of Belvoir, see every office.
Belvoir's Swale office at 22 Broadway is rated 4.6 out of 5 across 207 reviews on 1 platform, including 207 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
GoogleAs a landlord i would highly recommend Belvoir Swale. Karen and her team are extremely efficient and always happy to assist wherever they can. They find suitable tenants very quickly and give me the confidence to know that I am keeping in line with all the latest mandatory changes which all Landlords need to adhere to.
5/5
GoogleWe couldn’t be more satisfied with our experience with Belvoir at sheerness branch.The girls in the office was so friendly went above and beyond to ensure our letting went through quickly and less stressful on our part.The service these girls gave was top - notch Karen especially thank you highly recommend them 👍 …
5/5
GoogleI can’t thank Karen and her team enough for everything they done, they were so helpful and acted very quickly to get me and my boys settled in our new home. Fabulous service.
5/5
GoogleFantastic agents compared to others. Many thanks Karen at Belvoir Sherness. We’ve used them for many years now. Karen is professional polite, friendly, she always respond promptly and keep us informed of what’s going on. I would definitely recommend them
5/5
GoogleI started renting a property November 2020 and still currently renting it. Karen has been nothing but helpful! Every question answered and any problem I have had, has always been resolved! All of Karen’s staff have been very helpful, from the other estate agents to their handymen. I can’t ask for any better!
1/5
GoogleBought a property from Belvoir with tenants in situ. Helpful throughout until I told them I am not using them for the letting. Then stopped answering, demanded money from me (which my solicitor advised me not to pay as they are trying to take advantage) and Karen was very abrupt and rude when told this. Using a letting agent that do more and charge less now. Would not use Belvoir again!
5/5
GoogleKaren was excellent with providing sound advice about a property we are considering buying. Karen was professional, knowledgable and gave excellent details about things to consider when buying property in the area. I would highly recommend her service.
5/5
GoogleVery helpful and nice people! Everything went so quickly and easily with as little stress as there can be while moving which was definitely thanks to the team. Definitely recommend
5/5
GoogleBelvoir- Swale - Sheerness. Very helpful and responsive team, problems are dealt with very quickly and always kept up to date. Can't thank Karen enough for everything she has done for myself and the family, she truly goes above and beyond to keep the tenants happy. Very professional, lovely lady to deal with and talk to! would highly recommend!PositiveProfessionalism
5/5
GoogleAllanna and the team at Belvoir have been brilliant. It was a nice easy and hassle free purchase, very helpful on every contact point 👍 even got a little present. Thank you from marc & annice
5/5
GoogleI had excellent service at Belvoir, the staff were really helpful and professional and answered any queries that I had, would recommend to anyone. thank you Karen, Allanna and Angela :)
5/5
GoogleKaren was very cheerful and helpful. She described all the features of the property clearly and helped to make a deal between myself and the seller. Everything was concluded speedily and I am very happy.
5/5
GoogleI found my new home through Belvoir Swale. Karen and her team have ben very helpful and professional. Karen negotiated very well to help me secure my property at an agreed price . Mark has been giving me weekly updates . Fantastic service all round, highly recommendedPositiveResponsiveness, Professionalism
5/5
GoogleGreat service so far. Allanna Huane was very informative and helpful!
1/5
GoogleAvoid at all costs!! Belvoir rented a dangerous property to my brother in law!! The house had damp, water was coming through the windows, a boiler in a cupboard in a bedroom had no floor so a small child could fall through, no smoke alarm, no carbon monoxide alarm,no fire blanket or extinguishers and a boiler that didn't work which left the house freezing cold which wasn't appropriate as children lived at the property too!! This is naming just a few things!! My brother in law was repeatedly ignored, spoken down to and spoken to abruptly when he needed assistance from Belvoir. He was given a telephone number to contact in an emergency for problems with the house only to find out that the person at the end of the line was on holiday when he rung and was told "what do you expect me to do?!" , "I'm on holiday"!! It took three days for anything to get sorted!! I spoke to the next door neighbour who told me that both the landlord and Belvoir are absolutely usless!! He said that he expected my brother in law to do a runner like the previous tenants who got sick of being ignored with their problems so stopped paying rent!! My brother in law paid for a professional company to clean the property (even through it was leased to him in a disgusting state). He also left the property early as he couldn't stand living their much longer and was told they couldn't do an inspection as the contract wasn't up even though it was convenient for them to turn up unanounced and demand entry to the property for random inspections!! They are now demanding more money from him even through things weren't in place when he moved in and was spoke down to by the manager who told him they would take money from his deposit!! I have never meet such a money grabbing poorly run company in my life. My family rent out properties and could teach this company a thing or two how to look after clients and could educate them in matters of law which they seem to not care about!! I would give them zero stars if I could!!
Dear Mr Hare. My name is Peter Huane and I am the Director of Belvoir. I have read your review several times to try to work out which property you are describing but have been unable to do so. You mention your Brother-in-Law, perhaps he could call us on 01795 662121 and ask for myself to discuss the situation. With regards to periodic visits, these are never unannounced, but booked usually a couple of weeks in advance. We don't manage any properties without smoke alarms which are a statutory requirement. Carbon Monoxide alarms are only required in properties with solid fuel appliances. Fire extinguishers and fire blankets are not requirements. No-one calling us whether in working hours or out of hours has ever been told that we "are on holiday what do you expect". Even on holiday, I take calls and messages & liaise with our staff to resolve issues. I look forward to your Brother-in-Law contacting me directly, however I won't be responding any further on this matter on this forum. Regards, Peter Huane, Director
5/5
GoogleAllanna is very professional. She works really hard to make sure that the right type of tenant is found for my property. I am kept updated at every stage.
5/5
GoogleCouldn’t recommend them enough! Made finding a property and the moving in process so easy and stress free! Would like to say a special thank you to Cynthia for being so informative and also very considerate of the times to contact due to my work schedule. Really appreciate all of your help, they definitely go the extra mile!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have been using Belvoir as our letting agent for the past 5 years. Karen and her team have been excellent throughout, particularly during the last couple of difficult years during the pandemic. We would highly recommend them to anybody seeking a professional and friendly service.PositiveProfessionalism
1/5
GoogleCalled to find out how much the fees are they charge when letting out a property. Did not want to tell me . The young lady said " well how much do you earn" I asked what relevance this has to me asking what the fees are . She said she can't tell me without knowing how much I earn . I said I feel that is a very personal question and I'm not willing to answer that . Then I was told she can't tell me the fees in case they feel I need a guarantor. If I was renting a property out with these people I'd expect a long wait to get it rented out with cryptic approach I got. Training NEEDED! Absolutely lost a tenant here. Own business references waiting And cash ready .
Dear Mr Dixon. Thank you for offering feedback. Our member of staff was trying to capture as much information as possible from you in order that you were best advised. We, pride ourselves on offering a full, personal service to our Landlord clients and Tenants. We ask a series of questions in order that you can be pre-qualified and given the correct answers as to your affordability for renting a property. Also to find out if there will be any additional costs for say a Guarantor, pet fees etc. You were advised as to the fees for you to rent a property based on the assumption that you could afford it, at your insistence, however in order to move forward with any viewings we would require an indication of your earnings and whether they are from employment, self-employment or independent means. We thank you for your feedback once more, however we will not be responding further to this matter on this forum. If you wish to discuss the matter further, please do call me, Peter Huane, Director, and I will be happy to chat through things with you.
5/5
GoogleKaren and Allana at Belvoir Swale were so helpful and patient. They made us feel totally at ease and had all the information at hand. I would highly recommend Belvoir Swale
5/5
GoogleI can’t fault the team at Belvoir, especially Karen. She has been open & honest throughout the buying & selling process, putting me at ease & calming my nerves! Thank you
5/5
GoogleWe have recently sold a property which Karen Huane, the owner of the branch, had for over 10 years managed whilst it was let to a tenant. Once the property was vacated Karen lost no time in using her local contacts in preparing it for sale … More
1/5
GoogleAwful Agent. Just been shouted at by Peter (Owner) I am a landlord and they did not follow instructions. I was told never to call their office again. Avoid if possible. Last choice. I think I can complain to ARLA or the property ombudsman or NTSEAT
Mr Williams. We await your formal complaint about how your tenant's deposit was handled by our office. As explained to you in our email correspondence, we (and you) have obligations to meet with regards to the protection of tenants deposit funds. This matter has now been dealt with appropriately by yourself and the funds passed to you. With regards to the Owner "shouting" we will have to agree to disagree on what constitutes shouting. It seems we disagree also on your recollection of the profane language used by you against my staff, however we will deal with these matters through our complaints procedure. We will not, therefore, respond further on this matter on this forum. Regards, Belvoir Swale
5/5
GoogleSo far our dealings with belvoir have surpassed our expectations of estate agents and have been nothing but professional and courteous and very communicative and Karen has been fabulous and very hands on which shows a caring side and shows to me she cares about her job and her landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Swale office has 207 reviews across 1 platform: 207 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Belvoir Swale is rated 4.6 out of 5 across all 207 reviews, and 4.6 out of 5 on Google from 207 reviews, checked 9 October 2026.
Belvoir Swale, 22 Broadway, Swale ME12 1AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.