Trusted Agent profile · Sutton, Surrey
Verified
★★★★★
81 reviews across 2 platforms
3 Station Parade, Sutton, Surrey, SM2 5AD
Part of Your Move, see every office.
Your Move's office in Sutton, Surrey, at 3 Station Parade, is rated 4.0 out of 5 across 81 reviews on two platforms, including 79 Google reviews rated 4.0.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleI was so nervous when l walked in the first time buying on my own.Jay was so friendly and helpful and made it all seem so normal.He listened to my requests and only showed me the type of property l wanted.l would always use them again especially if Jay was still there.
1/5
GoogleTried to get in touch repeatedly both via email, webform and phone with no response. Went to the shop twice and it was closed earlier than advertised online. Went to the lettings shop to enquire how to get hold of the team and was advised the lettings team would pass on our details but still nothing. Absolutely useless.
Thankyou for your message. My colleague Malek was dealing with your enquiry on Friday and corresponding with you via email to let you know the property you enquired about had been sold, but offered you another property to view, but as of today we still await an email back from you. You can contact the office on 020 8642 2244, or respond back to the email we sent you. If the office is busy you can leave a voicemail and we will return your call when a colleague becomes available. Many Thanks.
5/5
GoogleJay has been amazing throughout the purchase of our property. He has vision to one's requirements and delivers. His aftersales follow-up is incredible. He assisted us to the very end. We would recommend anyone, buying a house, to deal with Jay and trust him implicitly. Thank you !
5/5
GoogleFantastic service from Danny at Your Move. From start to finish he was great. Would highly recommend and will be using again. Danny was honest, approachable and never once made us feel we couldnt ask questions. Thank you to Danny and the team at your move!!
5/5
GoogleGreat experience selling our property through Your Move Sutton. Professional and personal service from beginning through to completion. Jay was a pleasure to deal with and was proactive throughout the whole process. Nothing was too much trouble and I would not hesitate to recommend Your Move Sutton.
5/5
GoogleWe recently sold a flat through Your Move Sutton and it went really smoothly. We dealt with Jay throughout and he was great to work with - driving the buyers and keeping us abreast of developments at each stage. Great service.
5/5
GoogleThis is just a short note to say Jay has been the most professional sales person I have come across since the start of my home search 6 months ago. And I am registered with many agents!
5/5
GoogleThanks Sara , Sid and all the members of the Your Move Sutton Lettings Team . They were always helpful and very Kind through out the time I rented through Your Move. Would definitely recommend their services!!!
1/5
GoogleWill never use Your Move again because of unpleasant encounter with agent Sarah who is incredibly rude, blames you for her own mistakes and is generally a nightmare to deal with. Have only experienced the company through this one agent and this has given us a very negative view of the company.
Hi Matthew, We’re sorry to hear you’re unhappy. Due to your requests about your rental payments, it is part of our standard process to re-reference all tenants, especially when it is requested by the landlord. If you feel there has been miscommunication concerning this and you will like to escalate your complaint, please get back in touch with the branch and a member of the senior management will try to help you. Kind regards, Your Move Sutton
1/5
GoogleFirstly its a nice restaurant and atmosphere and the beer was good. But they forgot our order and our friend who ordered at the same time had her food. When we asked about ours the staff informed us they forgot us and offered a refund or a 30min wait after waiting for 45min. We took the refund and the manager gave us the wrong amount. It was for half of the order, which we then had to explain that we ordered 2 burgers and not 1. After around an hour we decided to leave.
1/5
GooglePoor service from Maria. Late for the first viewing for 10min and not even say I'm sorry.. We had two vewings with her on the same day and she was very unprofessional, rude and to lazy to do her job. When we had few questions about property she was like "I don't know " " Don't understand what you mean ' or checking her phone... When we find the property that we really like and took a day off from work to see it first thing in the morning she called us 20min before meeting her that the property is now gone and she is cancelling the viewing... Very poor customer service
5/5
GoogleThank you to the amazing team at YourMove - Phil, George, Jay and Nick. The best decision we ever made was selecting YourMove to sell our property in Sutton. They were honest, supportive and guided us through the entire process without the “pushy sales talk” or being disparaging towards their competitors. The process from start to finish was handled knowledgeably and professionally until completion. Additionally we are extremely grateful for the excellent mortgage advise and support from Nick Ward, who has expertly helped us source the best suited mortgage/remortgage deals over the last 9 years.
4/5
GoogleGood customer service, sending me well matched properties, the agents are very responsive, even the other agents (Danny, George, Phil) who are not in charge of the property I bought are quite helpful. During property viewing, Jay’s service was great compare to any other agents in Sutton who perhaps thought that their only job was to let you into the property and didn’t even bother looking into basic stuff like lease, ground rent, service cost etc. His sales skill was excellent, his knowledge of the local area was exceptional, removing any doubt anyone who’s not local might have.
1/5
GoogleHorrible service from Maria, she was to lazy to do a viewing on the day I called so then books it in for the next day, on the day she decides to leave me a voice mail saying she’s cancelling the viewing and that the property is gone. This was a complete waste of my time as I could have made another viewing and very unprofessional. I am extremely frustrated by the way this employee went about her job, terrible service.
1/5
GoogleFirstly its a nice restaurant and atmosphere and the beer was good. But they forgot our order and our friend who ordered at the same time had her food. When we asked about ours the staff informed us they forgot us and offered a refund or a 30min wait after waiting for 45min. We took the refund and the manager gave us the wrong amount. It was for half of the order, which we then had to explain that we ordered 2 burgers and not 1. After around an hour we decided to leave.
1/5
GoogleThe staff at Your Move Lettings seem very friendly and helpful at the beginning when you are trying to rent a property. The nightmare starts when you are moving out of a property. I did not intended to write this review, but after I've seen that there are other tenants in my situation I've decided to raise awareness. The staff at the agency are protecting only the landlord, it was a struggle to have my deposit back after a month and after their assurance that it will be returned in a civil manner. They have deducted a very high amount from my deposit for repairs at the property and a broken blindfold (£180) !!! The inventory company that works with them is hand in hand with them and you will end up paying for wear and tear, which is the landlord's responsibility if ou want your remaining deposit back quickly (as I did because was a high amount of money involved). Definitely would not recommend this agency as they lack professionalism and they will end up ripping you off at the end of tenancy!
5/5
GoogleMe and my husband had very specific requirements and were not at all ready for any compromises as we were set to buy our 1st home. We saw numerous properties in Sutton and in the process met many property agents. Its an exceptionally rare experience to have a great agent to make the home buying fantastic. Jay invests so much in researching about the home, provides all the information you would ever require and matches you to your dream home very closely. We eventually bought our home from a different agent but the fantastic customer service we experienced with Jay, we were driven to recommend him strongly! For our next property will certainly contact Jay.
1/5
GoogleThis is really robers You really have to be carefull Their rent us property with gas cooker leaking And completly damaga electric heaters Rob deposit The adress property 115 Sutton Heights Albion Road SM2 5 TD We had a lot of peoblem with the women from managagment very route took her 3 months to change the gas cooker and electric heater We nearly lost life in this property Stay away from them ROBERS
5/5
GoogleBoth Alex and George were very helpful and accommodating in helping me to purchase my flat. Would definitely consider doing business with them again.
5/5
GoogleMark at Sutton was very helpful and accommodating in helping me to purchase my house. Would definitely consider recommending him every time.
5/5
GoogleJay's service was perfect, no problems at all, very responsive and reliable. Thanks Jay From new home owner
5/5
GoogleExcellent and professionally working specially Maria who keep searching for you the suitable property in a tireless manner really hard worker. I can’t find the words to thank her
Thank you for your kind review Mahmoud. We look forward to helping you, your friends and relatives in the future
5/5
GoogleFantastic service, really helpful, Danny & Jay were a dream to deal with.
2/5
GoogleDealt with these a few times now, last time i used these I rented. Not impressed with these at all just seemed like once you were in they didn't really care about anything else. If you had Any issues or concerns they would take forever to reply so I had to go to the shop itself to get things done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Sutton office has 81 reviews across two platforms: 79 on Google, 2 on Facebook.
Your Move Sutton Lettings is rated 4.0 out of 5 across all 81 reviews, and 4.0 out of 5 on Google from 79 reviews.
Your Move Sutton Lettings, 3 Station Parade, Sutton, Surrey, SM2 5AD.
