Hunters Worcester Park reviews in Sutton

★★★★★ 1/5

Google

EVIL SHARKS - BEWARE Served a no fault eviction notice via email at 22:30 at night on a young family with 2 children under 10. How can this kind of action be reconciled with 'serving the local community'. They are clearly getting in before the law changes to prevent this kind of sharp practice. I'd suggest you never have any dealings with these uncaring, money grabbing, amoral people. The very worse of the property business - you have been warned. Note: I am not the affected family so this is an un-biased review.

Jeff · 16 March 2026

★★★★★ 5/5

Google

Managed to find my dream house and sell my own property with Hunters, the whole team was incredibly helpful especially Victoria who stayed positive and lovely throughout the whole process.

Sasha · 16 March 2026

★★★★★ 5/5

Google

Great experience buying my flat with Hunters at Worcester Park. Viewings were arranged quickly, and when I wanted a second viewing of the one i wanted Stephen was able to arrange it straight away and I was having another look within hours. All communication were answered very promptly and was straightforward throughout. I also have to mention the aftercare. After I moved into my new home, Stephen still made himself available to find the answer to any further questions I found I needed to ask during the process of settling in. I would certainly recommend them.

Nick · 24 August 2024

★★★★★ 5/5

Google

Michael Silk is a gentleman you will not find many in his field. An extremely helpful person, easy to communicate. I will use this letting agents to let my property as long as Michael is there. Wish good luck Michael.

Syed · 10 December 2025

★★★★★ 5/5

Google

We had an excellent experience with Hunters Agency! The team was professional, responsive, and truly committed to helping us find the right home. A very special thanks to Michael, who went above and beyond throughout the entire renting …

Edith · 16 December 2025

★★★★★ 5/5

Google

I highly recommend Hunters, they made my first time purchase as smooth as possible. The team were amazing especially Matthew and I can’t recommend them enough

Josh · 16 March 2026

★★★★★ 5/5

Google

This is an amazing team always happy to go the extra mile just to help you. Even though we should have just been tenants for them, they supported our departure and helped us to ensure everything went smoothly. Special mention to Preeti Sahni for her hard work and help. Thanks a lot!!!!

Melchor · 2 April 2026

★★★★★ 5/5

Google

Hunters Estate Agent sold my house this year and Stephen Buffman was the representative. I was impressed with his approach asking why I liked my house and living in the area. It made me think, having lived there for over 43 years. Yes, I really did like my house but my circumstances had changed and it was time to sell. Stephen understood this and was very supportive throughout my real estate journey to its conclusion. Stephen was knowledgeable about the fluctuating market at that time and gave me realistic expectations. He demonstrated integrity and honesty by keeping me fully informed through the ups and downs of the chain process. Thank you Hunters a job well done!

Jean · 26 February 2024

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 5/5

Google

We recently worked with Hunters. We were wowed with their professionalism. Evans was an example of us work ethic coupled with customer obsession, punctuality and expertise. He exactly knew all parties involved, their needs and expectations. He executed flawless ensuring everyone had a swift process. If i was buying or selling, letting or renting, I wouldn’t want to work with anyone else. Thank yiu Evan and Hunters family.

Jackal · 24 August 2024

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Teddy was very helpful, he went above and beyond in helping me out in tricky situation during buying process, his team are very knowledgeable and resourceful, I was let down by my own solicitor in the process but he stepped up and arranged for mortgage advice and another solicitor, initially I was sceptical but it worked out all good in the end, only slight complaint was delay in completion but this is something beyond his control and he did his best to hold everything together

Iqbal · 24 October 2023

★★★★★ 5/5

Google

Went with Hunters after a very poor experience with another Worcester Park Estate Agent. Hunters rep Teddy proactively spoke with us to explore our needs and problems so we transferred to them. Unfortunately it did take a while to change estate Agents due to the long tie in clause with the first Agent. Stephen Buffham, Hunters negotiator, worked very hard and secured four viewings within 2 days and managed to secure an offer within our price range. Unfortunately within a days we lost the house we had offered on and financially things became uncomfortable so we had to withdraw our house from the market. Stephen was very understanding. We would not hesitate using Hunters if the opportunity arose again. Thank you for all your work.

Elizabeth · 24 October 2023

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

Great service all-round. Michael has been very proactive and provides very attentive service on the lettings team.

Matt · 16 February 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 1/5

Google

I had a very disappointing and frustrating experience with Preeti Sahni. She is extremely arrogant, speaks to clients with distrust and condescension, and shows no professionalism. I paid six months’ deposit in advance, but because she did not receive it immediately, she called me in an accusatory and hostile tone, questioning me as if I had done something wrong. When she eventually received the payment, she did not apologise at all. A manager with no sense of courtesy, respect, or basic professionalism. She only cares about money and ignores tenants’ concerns about property quality and safety. From the very first day we moved in, the balcony door and several windows could not even be opened, a serious safety hazard. Her response? “As long as one window in one room opens, that’s enough.” Unbelievable. For three years, no repairs were ever carried out. She hides behind so-called “legal” excuses to avoid responsibility, rather than addressing real issues. This is not the behaviour of a responsible estate manager. If you value professionalism, integrity, and basic respect as a tenant or client, I strongly advise you to avoid Preeti Sahni.

Maggie · 22 September 2025

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

Thank you to Stephen! He really helped me throughout the process of purchasing a property, chasing people for me and making sure the process was as smooth and as quick as possible. Quick to answer all of my questions and super transparent.

Sarah · 13 April 2025