5/5
GoogleOur letting agent Thanzil helped us find a nice property, he was really lovely and made the whole process easy for us”
Agent replied · 24 March 2024
Thank you for your lovely review Mehali, haart lettings
Trusted Agent profile · Sutton · Surrey
haart Sutton reviews
★★★★★
1,162 reviews across 2 platforms
32-34 High Street, Sutton, Surrey, SM1 1HF
Part of haart, see every office.
haart's office in Sutton, Surrey, at 32-34 High Street, is rated 4.8 out of 5 across 1,162 reviews on two platforms, including 1,161 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Google5/5
GoogleI first met Mr. Arslan Bashir this afternoon and he showed a high level of professionalism by providing with me some good advice based on my situation. Glad to meet him.
Agent replied · 24 March 2024
Hi there, Thank you so much for your kind review! haart lettings, Sutton
4/5
GoogleMost helpful dealings with Ms Ria Lawrence of SpicerHaart last week. Very courteous manner and impressed with someone in residential property management that knows the legalities of a Statutory Periodic Tenancy.
Agent replied · 24 March 2024
Thank you Kieron, I'm glad I could help. Ria, haart lettings
5/5
GoogleChirs Faulkner, has been exceptional. Very good service best you can get in sutton. Happy to join the haart family from my rent. Thank you again for the service you provide.
Agent replied · 24 March 2024
Dear Francesco, thank you very much for your kind review. All the best - haart, Lettings.
1/5
GoogleVery disappointed with the service, it's been almost 2 months that we cannot get our deposit back from this agency, no reasonable explanation is provided, no proper communication or assistance
Agent replied · 24 March 2024
Dear Andrej, I am sorry to hear about this. I believe that this has since been resolved. If you would like anymore assistance, please email me on pmcroydonsutton@haart.co.uk
1/5
GoogleHaart Estate and Lettings Agent in Sutton do not return the deposit, have been waiting for the 2nd month, no reason or explanation provided, don't answer emails and phone calls
Agent replied · 24 March 2024
Firstly can I apoligise that you have felt that the service you have received is 1 star. It is my understanding that our Property Management Team has been in touch to resolve the situation for you. However, should you still be unsatisfied please do reach out to us at customer.relations@spicerhaart.co.uk and we can investigate the matter for you further. Kind regards Bethan Cope-Morgan Area Director
5/5
GoogleThroughout the whole process, Tarek has kept us posted and he has put our minds at ease - as we are first time buyers! We have found him to be highly professional (like the other staff at Haart). The whole process has been really smooth. I would highly recommend them.
Agent replied
Dear Danielle Messenger, Thank you for leaving such great and detailed feedback about your experience with haart Sutton estate agents. Thanks again for the recommendation, and have an amazing day! haart of Sutton
5/5
GoogleA well deserved thank you too Miss Cooper in the property management team. Your advice and knowledge has been very much appreciated.
Agent replied · 24 March 2024
Thank you for your lovely review, haart Property Management
5/5
GoogleI just wanted to say what a fantastic service i had from Lee Archer. He went the extra mile to try and get me into a property and I thank him for all his help , I will certainly be telling me freinds and family about harts services!
Agent replied · 24 March 2024
We're happy you found our staff to be so supportive during your experience here at haart Sutton (Lettings). Thank you again for your star rating! Regards haart Sutton (Lettings)
5/5
GoogleExcellent customer service from Chris.He is happy to go extra mile to help.
Agent replied · 24 August 2024
Thank you for the 5 stars! haart lettings, Sutton
5/5
GoogleI currently rent through them and the renting process was quite streamlined plus I recently had a issue with water taps and Arran, the property manager, was really kind enough to arrange the plumber to fix that issue over the weekend.PositiveResponsiveness, Professionalism
Agent replied
Dear Waseem, thank you for your 5 Star Review! Much appreciated, Haart Lettings
5/5
GoogleI had a pleasure of chatting with Chris last week - very helpful, informative and diligent.
Agent replied · 24 March 2024
Thank you for your five star review. Haart Sutton lettings.
5/5
GoogleI just wanted to say what a fantastic service i had from Lee Archer. He went the extra mile to try and get me into a property and I thank him for all his help , I will certainly be telling me freinds and family about harts services!
Agent replied
We're happy you found our staff to be so supportive during your experience here at haart Sutton (Lettings). Thank you again for your star rating! Regards haart Sutton (Lettings)
5/5
GoogleGreat work from Thanzil at finding me a quick & easy property to move into. Seemless move and great communication!
Agent replied · 24 March 2024
Thank you for your lovely review Charlie, haart lettings
5/5
GoogleHad a very good experience with Chris who is part of the lettings team. He was friendly, helpful and very professional with all his advice. Would highly recommend him.
Agent replied · 24 March 2024
Hi Elizabeth, thank you for sharing your experience. haart lettings, Sutton
5/5
GoogleGreat communication from start to finish when letting my property; clear, transparent and responsive. It was great to work with Chris.
Agent replied · 24 March 2024
Thank you for the 5 stars ! haart lettings, Sutton
5/5
GoogleSuch a professional and quality service. If only more could operate at this kind of level, it would make the experience so much better. Really appreciate the invaluable advice provided by Emlyn - made all the difference in helping us achieveour goal!
Agent replied
Dear Karlos Thank you so much for your kind words, it is appreciated. Kind regards haart lettings, Sutton
1/5
GoogleWe still regret to work with them - the sale team is unresponsive and not responsible unfortunately. No updates, no replies to emails. Until you decide to buy, they keep calling you everyday and after agreed no one is in the area to contact or even get a reply. They dont work with time schedule, you just wait for nothing.
5/5
GoogleChris Faulkner provides a 10/10 service - Would definitely recommend
Agent replied · 24 August 2024
Thank you for the 5 stars! haart lettings, Sutton
5/5
GoogleRosie was very professional, extremely helpful and provided excellent customer service. she would go above and beyond in order to assist me. would very high recommend. thank you
5/5
GoogleI had a chat with Mr Chris , a positive gentle man. Offered to help us to find the accomodation asper our requirement and budget
Agent replied · 24 March 2024
Thank you for the 5 stars! haart lettings, Sutton
5/5
GoogleGreat attention and right away answers from Chris Faulkner at Haart team in Sutton.
Agent replied · 24 March 2024
Thank you for the 5 stars! haart lettings, Sutton
5/5
GoogleHad a really positive experience with Thanzil. He was incredibly helpful and knowledgeable with all of my queries.
Agent replied · 24 March 2024
Thank you for your lovely review Sarah, haart lettings
5/5
GoogleI checked 3 properties at one afternoon with Arslan, he is very positive and knows what he is selling. His colleagues r also very friendly. Highly recommended.
Agent replied · 24 March 2024
Thank you for your review, we can't wait to find you your next home. Sutton-Sales
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about haart Sutton
Has haart won any awards?
Yes. In The Trusted Agent 2026 awards: haart, Sutton won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
