Trusted Agent profile
★★★★★
1,106 reviews across 2 platforms
32-34 High Street, Sutton SM1 1HF
Part of haart, see every office.
haart's Sutton office at 32-34 High Street is rated 4.7 out of 5 across 1,106 reviews on two platforms, including 1,105 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Trusted Agent 2026 results for haart. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service by Chris Faulkner I didn’t know the whole renting could take quite the process, He was very patient and understanding with Us and he explained everything politely. Thanks Chris!. cheers
Thank you for the lovely feedback. haart lettings, Sutton
1/5
GoogleIf I could give lower than 1 star I would. Similar to many other reviews here, the lettings team (Thanzil) was very responsive and helped us with our queries BEFORE moving in. Since moving in, communication has effectively stopped. We have sent numerous emails and called multiple times, with no resolve. We made an official complaint, which eventually got a response, to which was fairly lacklustre. They completely refuted the fact the property was filthy on move in (urine stains in the bathroom - with photo proof). They stated in the response the landlord has approved for local contractors to be used to speed up the process. This gave us a little hope things would improve - wrongly so. It’s been over a month now - the hob is still broken, one of our doors doesn’t close, one of the bedroom blinds is broken and we only have two keys/fobs for three tenants - how does that make sense? Very very disappointed. Would never go with Haart again.
Thank you for raising this with us. We are sorry to see that you are feeling frustrated. Please make contact with us directly at Lettingscustomer.relations@spicerhaart.co.uk to enable us to fully understand your concerns, investigate and help find a resolution.
4/5
GoogleI recently enquired about a house share in Sutton through Haart estate, and l was privileged to get Thanzil as my Agent. He made the process very easy as his responses and guidance during my enquiry and arranging viewing were very professional and helpful. He managed to get a viewing arranged on short notice and worked around my schedule which is a courtesy most of the agencies lack. During the viewing, Thanzil managed to thoroughly answer all my questions/ queries, even giving some insight on good parking spots as he is very knowledgeable about the town. Unfortunately, l did not end up getting into Contract with the Landlord due to personal travelling constraints, but my enquiry experience with Haart (Thanzil) definitely stood out in a positive way during the onerous process of finding accommodation.
Thank you for the great review ! haart lettings, Sutton
1/5
Google0 STARS VERY UNPROFESSIONAL... We are not satisfied with the service we have had with this agency. Another person in the reviews describes it very well, at the beginning everything is very good, they respond to your emails, and they want you to sign and pay as soon as possible, but obviously all the problems come when you move in. When you move in they disappear, they ignore your emails and phone calls. After calling several times someone answers and asks you again all the problems you are facing with the house and the only thing they tell you is that we will pass it on to the corresponding team, and then they disappear again. They don't give you any updates, and we have been in this situation for 1 month, it is unacceptable how they act. Our hob hasn't worked since the day we moved in, and no one has come to fix it, a few days ago they finally responded to us, saying that someone would come, mentioning the day .. but NO ONE SHOWED UP. It is ridiculous how they manage the issues. Sincerely this is one of the 10 problems we have... and we still have no response. Honestly, do not choose this agency, if you have other agencies in mind I recommend you to choose the other ones... because I would NOT choose Haart ever again...
Thank you for raising this with us. We are sorry to see that you are feeling frustrated. Please make contact with us directly at help@haart.co.uk to enable us to fully understand your concerns, investigate and help find a resolution.
1/5
GoogleReview 2/3 of new tenants It appears that we've had the same experience as others on here in that the process of viewing properties and gaining a tenancy is great but once you move into the property you'll be left with no support, communication, and definitely no solution to any of your problems. Please search for the honest reviews on here. The apartment we moved into was unclean and clearly used by others, such as the bathroom before moving in have urine stains, piles of sawdust noted, broken blinds, and doors that don't close. Yet these weren't fixed prior to us moving in. When further issues went wrong such as the hob not working, we've been left for over a month without any acknowledgement by phone or email, and has still not been fixed, as well as all the issues we moved in with. Communication is very poor from estate agents and property management. We understand that they need to outsource to the landlord/company to get things sorted, but to receive NO acknowledgement of issues raised or informed of what is being done is very unprofessional. For that you need to phone and ask for updates yourself, and with that we're told we'll receive a phone call back on different occasions at times selected by them, and received nothing. We've had to make a formal complaint to have things sorted, but with that, we're still waiting. Again, you can't fault the process in gaining a tenancy, but don't expect any help thereafter. Extremely poor. I wouldn't trust these '5 star reviews' from accounts with only 1 review to their name.
Thank you for raising this with us. We are sorry to see that you are feeling frustrated. Please make contact with us directly at help@haart.co.uk to enable us to fully understand your concerns, investigate and help find a resolution
5/5
GoogleGreat team and happy customer! Thanks for all your help
Thank you for your five star review. haart lettings, Sutton
5/5
GoogleSpecial thanks to Jermaine Johnson for the excellent guidance and assistance given on my property search .
Thank you for your five star review. haart Sutton property management.
5/5
GoogleI just want to say a big thank you to Thanzil for such a great service. Very knowledgeable and able to answer all my questions. Couldn’t recommend enough 10/10
Thank you for your lovely review Jodian, haart lettings
5/5
GoogleThank you Thunzil to help us to find our house and help us out to sort everything on time, so much appreciate. Thank you Chris as well, i will recommend you guys! Thank you Haart agency as well!
Thank you Ioan for the lovely review! - Thanzil
5/5
GoogleThank you Carlissa you are a wonderful listener and very proactive. I am very happy with the service you provided.
Thank you for your review of the team. We are glad to hear you were happy with your service. haart Property Management
5/5
GoogleMy experience with Haart has been wonderful! Thanks Carlissa for always attending to my requests and keeping me well informed.
Thank you for the positive feedback ! haart Sutton property management
5/5
GoogleThanks Carlissa for your care and support listening to all my requests and actioning it quickly.
Thank you for your review. haart Sutton property management.
5/5
GoogleChris Faulkner was very professional and very cordial in his approach, took his time to explain details and made all necessary plans to ensure I was able to view properties
Thank you for the 5 stars review ! haart lettings, Sutton
5/5
GoogleMr. Thanzil of Haart Estate has been a very helpful agent to my friend to be able to find a property. He is highly recommended for his expertise. Keep it up.
Thank you for the lovely feedback. haart lettings, Sutton
5/5
GoogleI spoke to Perdita on the phone she was very helpful and went above and beyond my expectations
Thank you for the positive review! haart Sutton property management.
5/5
GoogleWhat an amazing Service by Chris Faulkner at Haart Sutton. Of dozen of letting companies I reached out, Haart was the best, Chris had been most helpful, from understanding my requirements, explaining the whole process, very efficient and proactive in reaching out to me with available options and getting the viewing done. It was an absolute delight. In the market full of Letting Agents, he clearly shine out with his zeal to help you find your perfect place. Keep up the good work Chris & Haart.
Thank you very much for kind review. Glad to of helped you find somewhere suitable and once again thank you very much for using our services. Chris, haart, Lettings.
5/5
GoogleLucy Pierce has gone above and beyond helping me over the last few weeks. She is always at the end of the phone or email. She stays calm even when I was in a panic, nothing is too much trouble for her. I cant thank her enough for all her hard work. Lucy you deserve a gold medal, thank you so much for everything.
Thank you for the 5 stars! haart Property Management, Sutton
5/5
GoogleTiffany was always a short email reply away from helping us out with any query we had in regards to our flat and tenancy. Very helpful :)
Thank you for your five star review. Haart property management Sutton
5/5
GoogleLucy has been a great help to us!
Thank you for your kind words. haart property management
2/5
GoogleDifficult to get hold of. No proactive updates of what is going on. Above was what I initially said, and then Callum responded. I e-mailed him with the detail and nothing! Absolutely nothing.
Dear Gary, I am sorry to hear about this. Please can you email callum.stubbs@haart.co.uk to discuss this further. Thank you
5/5
GoogleThank you Carlissa for all your help, hard work and support. Fantastic property manager very knowledgeable.
Thank you for your five star review and kind words. haart property management Sutton.
5/5
GoogleChris has been so helpful to me, very understanding, accommodating and great communication - highly recommend!
Hi Aimee, Thank you for sharing your experience ! haart lettings, Sutton
1/5
GoogleLack of professionalism - pls avoid We are tenant and had negative experience with Haart Sutton. The tenancy …
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and we completely understand your frustration. We pride ourselves on providing clear communication and professional service, and it’s … More
5/5
GoogleI had an amazing experience. Everything was explained and the application was easy to do. Chris Faulkner is very accommodating always available when needed. Would recommend to friends.
Thank you for your lovely review David, haart lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
haart's Sutton office has 1,106 reviews across two platforms: 1,105 on Google, 1 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
haart is rated 4.7 out of 5 across all 1,106 reviews, and 4.7 out of 5 on Google from 1,105 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: haart, Sutton won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
haart, 32-34 High Street, Sutton SM1 1HF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
