Cubitt & West Wallington reviews in Sutton

★★★★★ 4/5

Trustpilot

Very nearly five stars

I’d have given 5 stars had C&W found a property for me. In the end, I found one through a rival estate agent. But C&W - Libby, Yasmin, and Tracey - couldn’t have been more helpful in my property search, sending details by email and text on a regular basis, following up with phone calls. By far the most engaged estate agent in Southsea.

Mike · 7 October 2026

★★★★★ 5/5

Trustpilot

Proactive and organised estate agents

Alia was extremely proactive and helpful in suggesting properties to view and arranging next steps. Thank you.

Emma · 24 September 2026

★★★★★ 5/5

Trustpilot

Valuation

hada valuation today although we are not on the market. The team Chris and Claire were very helpful.

Sue · 19 August 2026

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

I recently purchased a flat through the team and they have been so helpful especially Nigel from the beginning. A real gem, knowledgeable and helpful. And a special mention too to Adelajda who kept me up to date with everything and never minded a call or query. Really recommend the team!

Noirin · 10 October 2025

★★★★★ 5/5

Google

Nigel & the whole team at Cubitt & West Wallington had our back at all times - The sale of our property was smooth & we was kept up to date throughout - we was happy with the sale - happy with the service & should we ever sell again Cubitt & West would be our first point of call - Thank you for such excellent service - exceptional service & for caring for us throughout the sale of our home - we could not of done it without you - Thank you from both of us John & Jo

John · 17 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I cannot recommend Cubitt & West Wallington highly enough, especially Louis J. He was simply amazing throughout our entire home-buying process. Louis answered every query we had, no matter how big or small, and was always there to support us. His dedication truly shone when I was recovering from an operation, he constantly checked in on us, making sure everything was moving smoothly. Louis saved our chain from collapsing LITERALLY and even took on last-minute viewings so that my family and I could see the property. His support and positivity were a huge comfort during the stressful conveyancing process. It's such a difference when you're greeted with a smile, and Louis made sure we felt taken care of every step of the way. Without a doubt, when we sell our house, we will be going straight back to Cubitt & West Wallington, especially if Louis is there. We appreciate him to the moon and back! Thank you, Louis, for everything! If I could give Louis 10000 stars, I would!!! We are finally in our new home and it was thanks to him!

Channel · 25 September 2024

★★★★★ 5/5

Google

Fantastic team at cubitt and west , so helpful ,friendly and supportive. From the day we met Holly we felt like we were making the right decision on choosing cubitt and west as she was friendly, welcoming and knew her work very well .Also David was amazing too ,as we had the privilege at watching him work and loved his enthusiasm, what a great team .Also Craig our financial advisor was equally as fantastic as the rest of the team and very helpful with helping us to upload tricky documents and would always get back to us with any queries we had .many thanks to this fantastic team you really are amazing.

Mr · 26 August 2024

★★★★★ 5/5

Google

Cannot recommend Cubitt and West, Wallington enough. Our first interaction was with the Manager Dane for a valuation. Dane had all the time in the world for us and explained everything to us. We were then visited by Nigel and Louie as they were going to be the ones doing the viewings. Both were great and accommodating. After our offer was received Nigel was a great support helping and guiding is through the, quite harrowing, experience. He answered our calls or emails promptly and had all the answers for us. Helping the process to be as smooth as possible. Confident that they are the right people to sell your house with. Highly recommend.

Sally · 26 August 2024

★★★★★ 5/5

Google

I want to give my thanks to the team at Cubitt & West in Wallington for the sale of my house from start to finish they made selling my house a good experience always keeping in touch with me if you are selling your property I highly recommend Cubitt & West Many thanks Paul.

Paul · 10 May 2026

★★★★★ 5/5

Google

I am looking for a property to buy and went into the Wallington office of Cubitt & West where I was greeted by David Cole. I found him to be very professional and polite. He listened to my needs and requirement and was able to book me in to show me some properties. On the day of the viewing, he was very polite, patient, and informative. I have had other viewings with other agent, but I didn’t feel like they were listening to my needs and just wanted to show me everything. I would recommend David Cole and hopefully look forward to him finding my next home.

Stacey · 27 July 2024

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Google

Nigel, at Cubitt & West, really went above and beyond to ensure we secured our dream home. We had really tight timescales and I honestly dont think we would have managed it without him. He was professional, friendly and had a good sense of humour when we needed it! Thank you, for making a very stressful situation enjoyable.

Sabrina · 10 July 2026

★★★★★ 5/5

Google

Louis and Dave were excellent from start to finish. They went above and beyond to see that our house was sold and were also able to find us the one we bought. They kept us in the loop throughout the process.

M · 10 October 2025

★★★★★ 5/5

Google

I was with another Agent in Wallington who were absolutely useless, i moved to Cubitt and West after my contract ended. I sold my property in Wallington through them during a difficult period due to the economy and interest rates continually rising. I had bought a new build and had to wait a long time for it to be built, Nigel and the team were exceptional throughout, always returned my phone calls and assisted with any issues during the process, great customer service , woukd definitely recommend C&W, thank you for all your help.

Michelle · 28 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Google

I bought a semi detached house recently in Wallington. The entire process was guided by Cubitt & West Estate, Wallington. I have had a great support and guidance from the team, specially from Nigel Lowe. We had been guided through the process until we collect the keys despite the house was in chain. The team was constantly updating me about the status and patiently clarified all my doubts. Keep doing this good work and my heart felt thanks to Nigel Lowe and the rest of the team to make this possible for me to own a property. Many thanks!!!

Ranjith · 29 March 2024

★★★★★ 1/5

Trustpilot

Not professional

Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.

Malin · 1 September 2026

★★★★★ 5/5

Google

Louis was brilliant at keeping me updated and answering any questions, very helpful for a first time buyer, would recommend!

Kevin · 17 March 2026

★★★★★ 5/5

Google

I had a very positive experience with Cubitt & West while searching for a property to buy. The team was proactive and attentive, regularly calling to update me about new homes that matched my search criteria, in addition to the email notifications they sent. I viewed several properties through them, and I truly appreciated that there was never any pressure to make a quick decision. They were patient, understanding, and always professional throughout the process. Everyone I dealt with was kind and accommodating, even when I was running late for appointments, they were always polite and flexible. I’d especially like to mention Louis, who was exceptionally helpful and one of the nicest people I’ve met in the process. Overall, I’m very pleased with the service provided and would happily recommend Cubitt & West to anyone looking to buy a home.

Mohan · 8 November 2025

★★★★★ 5/5

Google

We are extremely pleased with the sales team at Cubitt and West Wallington branch. This is the second time we've used Cubitt and West to sell a property. The team arranged plenty of viewings and we feel that no other estate agent could have achieved more interest in our property. Nigel Lowe assisted us with our sale and was always on hand to answer our questions during the sale process. We had a slightly low offer on our property and Nigel managed to negotiate with the prospective buyer to raise the offer to the full asking price. We are very grateful and would like to say many thanks to Nigel for his hard work achieving the sale. If we move again in the future Cubitt and West will again be our agent of choice.

Peter · 30 December 2023

★★★★★ 5/5

Google

I recently bought a house through Cubitt & West Estate agents, Wallington. From viewing the property through to owning the house, entire process was very clear and transparent. They have a wonderful team who helped us with questions and suggestions that comes directly from their years of experience in the industry. At no point, we felt ambiguous and they acted as a bridge to all departments connected with buying the home. My honest thanks and appreciation to Lewis Blight and his team for making it easier for me to own a property being a first time buyer. Best Regards & All the best!!

Jayakrishna · 30 December 2023

★★★★★ 5/5

Trustpilot

Fabulous Service

Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.

Kirsty · 4 September 2026