5/5
TrustpilotSami is worth five stars plus !
Sami is worth five stars plus ! Lovely manner ,nothing is to much trouble …that’s over ten years !
Trusted Agent profile · Sutton
Centro Commercial Limited Sutton reviews
★★★★★
329 reviews across 3 platforms
Mid-Day Court, 30 Brighton Road, Sutton, SM2 5BN
Centro Commercial Limited's office in Sutton, at Mid-Day Court, is rated 4.6 out of 5 across 329 reviews on three platforms, including 269 Google reviews rated 4.7.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleIncredibly professional, Centro acted for us in letting a shop and their service was the best, in every aspect they were exemplary, securing a very good tenant in a very short period. I genuinely cannot recommend them highly enoughPositiveResponsiveness, Professionalism
Agent replied · 26 August 2024
Jay, On behalf of the Team, thank you again, for your kind instruction to act. We are delighted to have achieved our mutual goal, in concluding the business tenancy. We take great pride in providing transparent and exceptional customer relations, so we are pleased to see your review as above. Naturally, if we can be of any further assistance moving forward, then please do not hesitate to contact the Team, who would be delighted to assist you. Kind regards, Centro Commercial Limited
1/5
GoogleMr Ray Harwood Centro's owner voluntarily pulled out of his/our Shearwater contract at the end of 2022 after our estate directors were unhappy with continued poor delivery of site maintenance issues. We now have another management company who deliver which is a welcomed change for our estate and residents alike. Hopefully Centro will learn valuable lessons for the future.
5/5
TrustpilotCentro were extremely helpful and…
Centro were extremely helpful and responsive during the process of our recent acquisition. Morgan was always available and willing to help to make sure the transaction went through to all parties satisfaction.
5/5
TrustpilotCommercial letting success in 2020
My commercial premises became vacant in late 2019. I asked Paul Harwood to value my property and subsequently it was placed on the market. 2020 was a challenging year like no other and yet in spite of it all Centro was able to facilitate many viewings and put forward several offers. Eventually the right applicant came forward and the lease has now completed albeit in the middle of the third lockdown. This was a remarkable feat by any standards and Centro's persistence and determination to find me the right tenant paid off. Throughout the entire process the advice I received regarding both the rental value and lease has been sound. I believe I have been very fortunate to have had such a professional and competent company to handle this for me during such a difficult time. On a day to day basis the personal service and contact from Morgan Perez particularly was exemplary, at no time was I not kept informed of every twist and turn of the process. I am therefore very happy to recommend their services. Diane Rosen
5/5
TrustpilotAccurate valuations, prompt response.
We needed a valuation with sales advice for our mixed commercial and retail property. Centro (our main contact was with Mr Paul Harwood) responded promptly. They visited and inspected the property within a few days then gave a succinct and what proved to be an accurate valuation and some useful advice. Good service all round.
1/5
TrustpilotUnprofessional and poor service
Unable to provide adequate building maintenance in a reasonable timeframe. Expect months to pass for them to fix any issue, from windows, gutters, drains and so on. Extremely unprofessional and selfish behaviour.
Agent replied · 23 August 2024
“If you would be so kind as to identify yourself, we will willingly deal with the matter through our formal complaints procedure, as indicated on www.centro.plc.uk.”
5/5
GoogleArran has been great. Super happy with the service provided. Made my move quick and easy. Many thanks Arran! Much appreciated.
5/5
GoogleI am so happy that i got Liam as my agent. Super supportive and a kind person. He helped and stay in touch in my whole move out process. These people are truly professional.
5/5
GoogleI have been a tenant in a property managed by Centro for the past 18 months. I’ve encountered a number of common problems from the hot water breaking and front door sticking to more recently my flush button being stuck down. Centro have been brilliant with sorting it out, the hot water was fixed within 24 hours and the more minor issues fixed within a week. Sammy in particular is always extremely helpful, very professional and keeps me in the loop when it comes to any repairs. I would definitely recommend Centro to any prospective tenants. 5 STARS!!
5/5
GoogleSuper happy with the service I have received from Centro and renting my first flat. In particular, Arran as he has answered all my questions promptly and maintained good customer service throughout. I have no complaints!
Agent replied · 26 August 2024
Hi Kaisheri, Thank you for your 5-Star review, it was pleasure to help you and we hope you enjoy renting your first flat. Thanks Centro Lettings
5/5
GoogleCentro is a highly professional and reliable letting agent. Reece and Arran have been very helpful and efficient through the process of arranging the rental. All the staff are very friendly. I would highly recommend Centro.
Agent replied · 26 August 2024
Hi Hui, Thank you for taking the time to leave the Lettings team a fantastic 5-Star review. If we can be of service again please do not hesitate in contacting anyone at Centro. Enjoy your new home. Kind Regards Centro Lettings
5/5
GoogleWe have had a great experience with Centro and Arran in particular. Communication has been quick and constant and we have always been kept in the loop. We are so excited to be moving this week and really recommend using Centro to anyone!
Agent replied · 26 August 2024
Hi Bethany, thank you for leaving Arran and the Lettings team a 5-star review. We are glad you had such a great experience with Centro. Kind Regards Centro Lettings
5/5
TrustpilotI have confidence with centro
I have confidence with centro and there staff they all ways break down there costs and show what options are available every thing is transparent etc nice dealing with Samantha and the team thank you
5/5
TrustpilotI highly recommend Centro lettings
I highly recommend Centro lettings. They've been professional, responsive, and made the whole process smooth. I especially appreciate Liam's efforts and help.
5/5
GoogleWe have used Centro as managing agents for a number of years and have always been happy with the service given. Response to queries is very fast and we feel that they look after our interests as well as the tenants. We have dealt a lot with Sammy and Aaron and they have both been excellent.
5/5
GoogleI am very pleased with their service as a tenant. Arran replied to my inquiries promptly. Centro made very good use of new online technologies. The whole signing process was quick, smooth, and hassle free.
Agent replied · 26 August 2024
Hi CT, Thank you for leaving us a review. We know moving can be difficult especially when moving from overseas so we are very pleased that things when smoothly for you. Enjoy your new home. Thanks Centro Lettings
5/5
GoogleWe used Centro Commercial to help let a small shop we own. Morgan Pérez was their representative who was very professional, giving good advice and kept us informed throughout the process. I would definitely recommend Centro and when needed, use them again.PositiveProfessionalism
Agent replied · 26 August 2024
Peter, On behalf of the Team, we wanted to thank you for your kind instruction, to dispose of your lock-up shop. Thank you for your kind review and naturally if we can be of assistance to you moving forward, please do not hesitate to contact the Team at Centro Commercial Limited. Kind regards, Morgan
1/5
TrustpilotHarwood who is owner appears not to…
Harwood who is owner appears not to adhere to even his own web site commitments. Proport to be pro-active but not even re-active to paying residents when advised at AGM's years old actions are still outstanding. Really abysmal and all proof as seen on our estate. He is now resigning from our contract but has not advised why so unprofessional. BE WARNED DO NOT USE
5/5
GoogleProfessional and well run organisation. We used Centro recently to secure a lease on a new office. From start to finish they were responsive, pragmatic and focused on ensuring the transaction was completed quickly and efficiently. Great customer service. I would highly recommend them.PositiveResponsiveness, Professionalism, Value
Agent replied · 26 August 2024
Thank you very much for taking the time to leave us feedback, and we really appreciate your 5-star review. It is rewarding to hear what people think of our Commercial Agency team and the customer service they provide. Thank you once again for your 5-star review and if Centro can be of further assistance in any property related matter then we would be delighted to assist.
5/5
GoogleSamantha Orme of Centro managed a rental property for me over a period of ten years. I greatly appreciated having her reliability, common sense and efficiency on my side and to know that I could always rely on her to sort things out in the most courteous and professional manner. With sincere thanks, Adrian Palmer
5/5
GoogleI have an 8 years experience with Centro they have never disappointed me, they understand the meaning of customer service. I would definitely recommend them to anyone in the area, simply one of the best. I have to mention Samantha Orme she is one of the best and most experienced staff of this outstanding team.
5/5
GoogleFor over twenty years we have been commercial landlords in Sutton and throughout that time Centro has acted as our commercial lettings agent. The whole team is hardworking and diligent, demonstrating exceptional levels of professionalism at all times. In particular, Paul and Morgan have an unparalleled understanding of the property market in and around Sutton; their considered advice and input has been invaluable in the process of finding tenants and negotiating terms with them. We are grateful to Centro for all their help over the years and would happily give personal recommendations/references for the team. [Client reference: CCHL].
1/5
TrustpilotAwful company.
Centro are quick to send invoices out but seem to do little else, I've been waiting since pre covid for someone to repair a damaged external wall, useless company.
Agent replied · 23 August 2024
“If you would be so kind as to identify yourself, we will willingly deal with the matter through our formal complaints procedure, as indicated on www.centro.plc.uk.”
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