Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently moved into a property managed by this agency and had a very positive experience.
The renting process was smooth and quick, which made everything much easier.
When we first moved in, there were several maintenance issues, but the team was responsive and arranged for all necessary repairs. Everything we reported was eventually resolved.
A special thank you to Celine, who was very helpful and kept us informed throughout.
We are now very happy in the property and appreciate all the support.
Daniela · 26 March 2026
★★★★★ 5/5
GoogleI moved in August 2025 and my experience with CENTRO has been absolutely amazing. From the very beginning, the service was professional, efficient, and very supportive. The team and more especially Liam Mclntyre whom is the Assistant letting manager and the manager who’s name has escaped me🥲made the whole moving process smooth and stress-free.
The property was in great condition and exactly as described. I’ve also been very fortunate to have a good landlord who is responsive and respectful, which makes a huge difference.
Overall, I’m really happy with my experience. Thank you to CENTRO for the excellent service, we truly enjoy living here!
Patience · 16 March 2026
★★★★★ 5/5
GoogleI had a fantastic experience working with Arran Leggett and the team at Christie’s Banstead. Arran has been amazing from start to finish. This is the second time he has successfully secured an excellent tenant for us, and once again the whole process was handled with great efficiency and professionalism.
Arran is incredibly responsive and always available to answer questions, no matter how small. His advice is honest, sensible, and clearly based on strong experience in the local market, which makes the whole process much less stressful.
The team at Christie’s Banstead have also been great to work with, organised, proactive, and supportive throughout.
I would highly recommend Arran and the Christie’s Banstead team to anyone looking for a reliable, professional letting agent
Mandysue · 16 March 2026
★★★★★ 5/5
GoogleMy experience with Centro was fantastic. I'd like to give a special mention to Liam McIntyre, who provided exceptional support during my move-in and letting process. He was professional and diligent, coordinating everything from the initial viewings to the final tenancy agreement and referencing. Liam was a great help with an issue on the referencing form and also went the extra mile by coordinating the sale of furniture (a sofa) with the previous tenant. His prompt communication and attention to detail made a potentially stressful transition smooth and easy. I highly recommend Centro, and especially Liam, for their outstanding customer service.
Virender · 16 February 2026
★★★★★ 5/5
GoogleI had a great experience with CENTRO, especially with Liam, who assisted me with renting my flat in 2025. From start to finish, Liam was incredibly helpful, professional, and responsive. He was always quick to answer questions, very accommodating with arrangements, and made sure the entire process ran smoothly and efficiently.
The renting process itself was straightforward and stress-free, with clear communication at every stage. Upon moving in, it was also a lovely touch to receive some welcome freebies, including snacks, drinks, and discount vouchers, it really made the move feel more personal and thoughtful.
Overall, I had no difficulties at all and felt well supported throughout. I would highly recommend CENTRO and Liam to anyone looking for a reliable, efficient, and friendly letting agency. Thank you for such a positive experience!
Jonah · 16 February 2026
★★★★★ 5/5
GoogleWe had an excellent experience with Arran Leggett and the Centro team for our letting. Despite our complex situation as newcomers to the UK, Arran handled everything quickly and professionally. Our offer was accepted swiftly, and the communication regarding the deposit, referencing links, and next steps was clear and prompt. The entire process felt very smooth and efficient. Moreover, Liam was prompt with the annual payment reminder, and Reece was quick to confirm the receipt of the funds, as well as handling the tenancy renewal swiftly and professionally. Their customer service is excellent, and I would highly recommend their rental business.
Sina · 16 February 2026
★★★★★ 5/5
GoogleCentro consistently provides exceptional service, from the initial engagement through post-occupancy support. The entire process was characterized by efficiency and clarity. We unequivocally recommend Centro; Liam and the team consistently demonstrate professionalism, empathy, effective communication, and a proactive approach to addressing all inquiries. While relocation can present challenges, our experience with Centro significantly streamlined the process. We express our sincere appreciation. One year later, our family reiterates its gratitude to Centro. Thank you, Liam, for facilitating such a seamless experience.
Wiggaz · 16 February 2026
★★★★★ 5/5
GoogleA huge shout-out to Arran, Reese & the entire team at Centro for their amazing service on our new residential lease.
We've been in the market for a while taking our time to find the right house that ticks all boxes for our family.
Arran was wonderful at the viewing - patient, not rushed/on a timer, and let us have the viewing at our pace. From the viewing to the final signing, Centro has been on it, prompt & very respectful.
I want to call out Centro's professionalism and friendly approach to their work, in addition to great market knowledge.
Thanks Arran & team!
Vishal · 16 February 2026
★★★★★ 5/5
GoogleEveryone I have spoken to have been very polite and professional. We have been dealing with Liam McIntyre most of the time. He has put our minds at rest when things have come up. He is always happy and friendly (as is all the other staff we have spoken to). He is professional and helpful and can put you at ease. Thank you Liam you have helped the process go through as smoothly as possible.
Sharon · 16 March 2026
★★★★★ 1/5
TrustpilotFormer tenant
I rented from Centro represented by Arran Leggett a high ceiling studio with 2 big windows and a chimney! I was worried about heating but when I was told that was provided by landlord ( R. Kidd) alongside hot water I was hooked and did not asked more questions. I moved and first thing I noticed was the mould on the windows sealant! Alongside other issues 2 fridge shelves were broken and had tape on them ( at the end of this you will see why I mention them!). I promptly reported and received an email that they were aware and they also sent my inventory! Then as days went I noticed the room being very cold and that the 2 radiators in the room were not coping! But big surprise, heating starts at 6 am and stops at 11 am and again starts 6 pm and stops 11 pm. ( mould on the windows sealant explained!) Promptly report, get an email back from one of Centro employees that termostat start working when temperature drops ( it was 5 degrees in the room and 6-10 outside- room facing north!) and another email from somebody else that the heating was on timer! My fault! I should have asked but also they should have mentioned! And then heating stops completeley 15/04 and outside was still winter temperature! My surprise was that in the same month I moved in I noticed and reported silverfish infestation!( these disgusting bugs love wet environment!) The reply was ( on a scolding tone) that there is a new carpet and fresh paint ! So if you are looking to rent, beware! And if you see a Mr R. Kidd as landlord, think twice! Obviously does not care to improve living conditions on his property! I moved out and I received an email informing me that they were charging me the fridge shelves and also presented with a inflated cleaning bill! When I called regarding the fridge shelves Arran was pretending that he received all this from landlord!!!! Well it is only money after all and I will recover! ( and I bet the new tenant will receive the studio exactly like I left it!). I agree that it is my fault for not checking, so if you are looking to rent make sure you check and ask! I had rented from other agencies before and never had this low quality of service!
Valic · 9 August 2024
Agent replied · 27 July 2025
Dear Valic, we are sorry for what you have experienced during your tenancy at this property. It is true that new carpets were provided upon your move in and the property was newly painted, which is common for the majority of properties let by this landlord. Any maintenance issues that were reported to us, were reported directly to the landlord upon us being contacted. In regard to the fridge and the damage, as you are aware this was not deducted from your deposit and this information was given to you at the end of your tenancy. Again, we apologise you have felt the need to leave this review and wish you best of luck in your future properties.
★★★★★ 5/5
GoogleI recently had a commercial property with flat above to sell.
The advice that I had from Paul and Morgan was amazing.
Once the property was on the market they kept me informed as to how it was all going. Where necessary they chased the buyer and liaised with our solicitor. I would very strongly recommend them.
Sue · 2 April 2026
★★★★★ 5/5
GoogleI have used Centro for many years for both renting out residential property and commercial sales. They have always been thoroughly professional. But I was compelled to write a review as they have just sold another property for me and when so many businesses have been using Covid as an excuse for poor service, these guys have been brilliant. Professional, responsive and willing to make the extra effort. This time I dealt with Morgan, but I have found all the team to be really good. Businesses willing to go the extra mile at this difficult time deserve to survive and succeed - Thanks guys !PositiveResponsiveness, Quality, Professionalism, Value
Sean · 28 May 2024
Agent replied · 26 August 2024
Dear Sean - Once again thank you for your kind instructions to sell the freehold of your premises in Epsom. Many thanks for taking the time to post such a positive 5 star review and we are pleased that your experience of dealing with Centro resulted in a satisfactory conclusion. The team at Centro are very grateful and if we can be of further assistance please do not hesitate to contact us. Stay safe and best wishes to you and your family for the future. Paul Harwood.
★★★★★ 5/5
GoogleI had a great experience with this agency. Liam and Reece were incredibly friendly, professional, and supportive throughout the entire process. They were always quick to respond, followed up regularly, and made everything feel smooth and stress-free.
I highly recommend them to anyone looking for a reliable and helpful letting agency.
Bahareh · 16 February 2026
★★★★★ 5/5
GoogleHave used Centro as letting agent for a number of years now. They are very helpful and efficient. Celine is always a pleasure to work with - she contacts me about any issues with the property (routine or unexpected) and is always able to source contractors and get work done.
P · 16 January 2026
★★★★★ 5/5
GoogleI had a great experience with Centro Estate Agents. Arran was fantastic throughout the process and made everything run very smoothly. His professionalism, clear communication, and support made what could have been a stressful experience feel easy and straightforward.
Meena · 2 April 2026
★★★★★ 5/5
GoogleAmazing agency! Have just rented a property using Centro and had an amazing experience. They went over and beyond to help us even to the point of taking us in to measure up before moving in. Referencing was explained well and all steps …
Chris · 16 February 2026
★★★★★ 5/5
GoogleArran has been brilliant in helping me rent out my property. He made the entire process seamless and took the stress out of finding tenants. He’s professional, easy to deal with, and always keeps me updated. Highly recommend his services!
Kelly · 19 March 2026
★★★★★ 5/5
GoogleOur experience with Centro has been extremely positive. Liam and Arran were very helpful throughout the whole renting process. They always answered our questions in a timely manner. Overall, we feel that the service provided at Centro is professional and straightforward, highly recommended.
Daniela · 16 February 2026
★★★★★ 5/5
GoogleI recently moved using Centro and all the team I met along the way especially Liam and Reece made my journey so exciting, fun and smooth for my first time moving. Definitely recommend using this team!⭐️⭐️⭐️⭐️⭐️
Krystal · 11 April 2026
★★★★★ 5/5
GoogleI had great experience with centro,Arrane was helped me lot to get a bedroom flat for rent ,he gave me quick response to know about any information ,that was my first experience in sutton. I am really glad to have you. Thanks a bunch
Alim · 16 January 2026
★★★★★ 5/5
GoogleGeorgia Vangelova was very professional and made our move go very smoothly. She kept us up to date, very efficient service. Would definitely use Centro again because of this. Nothing was too much trouble. Karen - Cheam.
Karen · 16 February 2026
★★★★★ 5/5
GoogleI had a great experience overall with this letting agent. Liam was great to deal with - friendly, responsive, and genuinely helpful from start to finish. He made the whole process feel straightforward and stress-free, which isn’t always the …
Michael · 16 January 2026
★★★★★ 2/5
GoogleI have recently had experience of renting with Centro Sutton. Reece and the team were professional from the start and everything ran smooth, however as soon as the property had issues they were quick to say the property was now privately managed.
I felt like my money had been taken and all support from them as an agency had disappeared.. my tenancy only lasted 5 months due to this.
Jessica · 27 August 2023
Agent replied · 26 August 2024
Hi Jessica, thank you for taking the time to write a review, it is very sad to see that you have not had a 5 star experience, it’s clear that you were very happy with things are the start but experienced some issues during your tenancy. The property this relates to is not managed by Centro so we are unable to assist in having works carried out and our team guided you to your landlord so that you can seek the best possible result. What you may not be aware of, is that the team had various conversation with the landlord to discuss the early release for you. The landlord in turn agreed to end the tenancy early with no costs to yourselves. I can also confirm that Centro did not benefit financially from you vacating early. We take immense pride on our service we provide, and this is clear from the abundance of reviews we have. I would be happy to discuss this further if you wish.
★★★★★ 4/5
GoogleWe've just completed the purchase of a freehold commercial property through Centro. Morgan was keen and helpful from the start. He was attentive to the process with regular communication as the transaction progressed. He demonstrated a good level of professional skill and knowledge of the market as well as liaising with the vendor, solicitors and others. Even when everything doesn't quite go to plan, as is often the case with property transactions, his commitment to reach the end goal was unwavering. Many Thanks.PositiveResponsiveness, Professionalism
Robert · 27 August 2022
Agent replied · 26 August 2024
Hi Robert, thank you for your very kind review. We at Centro pride ourselves on providing a professional service. If we can be of further assistance, in the future with any property related matter, then please do not hesitate to contact us. We naturally wish you the best in your new premises.
Regards,
Centro Commercial
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