Trusted Agent profile · Sutton
★★★★★
233 reviews across 1 platform
Canon Court, Manor Road, Wallington, SM6 0AP, Sutton, SM6 0AP
Barnard Marcus's office in Sutton, at Canon Court, is rated 4.5 out of 5 across 233 reviews on 1 platform, including 233 Google reviews rated 4.5.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much Michelle Norman at the Wallington branch, for helping me sell my house it was a difficult situation and you were great at every step of the way! Big Thanks to Katie too for getting over the finishing line, I highly recommend and will be in touch when I need to buy property. Thanks from me and my kids!!
Thank you for your terrific 5* review and recommendation Rachel. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant team at this branch(Wallington) Michelle was amazing! She went above and beyond for me and I can't thank her enough! She always put me at ease with her calm, friendly attitude towards any problems or worries I had! Will definitely be recommending Barnard marcus Wallington to any of my friends or family looking to buy or sell in the area. Thanks again Michelle x
Emma Lester many thanks for your wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleA thank you to Karim and the rest of the team on selling our flat! They found us fantastic buyers at a great price. They are true professionals that know what they’re doing when it comes to selling properties. They kept us informed throughout and managed our expectations.
Thank you so much for your wonderful 5* review Shukri! We're thrilled to hear that Karim and the team were able to assist you in selling your flat and that you had such a positive experience with us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI just want to say what a great experience I have had with renting my new property. Isabella has been amazing always keeping me in the loop throughout the whoe process, being so informative and reassuring- Thank you Isabella & team.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was recommended to use Barnard Marcus Wallington through a friend who sold with them. The process and transaction was impeccable. Daniel, Karim and Michelle were absolutely superb in communicating with myself throughout the entire time. Happy to have used them and can’t recommend enough!
Thank you so much for your glowing 5* review! We're thrilled to hear that Daniel, Karim, and Michelle provided superb communication and made your transaction impeccable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI would honestly recommend Barnard Marcus to anyone looking to buy or rent a house. They are so welcoming and will accommodate your needs. Leon and Mark were the people who helped me to get my rented place. They were amazing!!! Ask for them and tell them that Hilary sent you.
Many thanks for your marvellous 5* review and recommendation Hilary. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would honestly recommend Barnard Marcus to anyone looking to buy or rent a house. They are so welcoming and will accommodate your needs. Leon and Mark were the people who helped me to get my rented place. They were amazing!!! Ask for them and tell them that Hilary sent you.
Many thanks for your marvellous 5* review and recommendation Hilary. Best wishes, Lucy, Customer Relations.
5/5
GoogleI visited the Wallington Barnard Marcus branch today and was nervous to go in and ask for help but Leon was extremely helpful and instantly made me feel welcome and at ease. Friendly and happy to help - I would highly recommend! Thank you Leon!
Many thanks for your marvellous 5* review and recommendation Hannah. Best wishes, Lucy, Customer Relations.
5/5
GoogleVisited here a week or so ago, to ask a few questions about property and which options would be best for me, they was super helpful and took their time to help me out!! Emily was very lovely and welcoming to me :)
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking for a place at really short notice and found somewhere through Barnard Marcus and the lettings team. They were extremely efficient and friendly. Everything was wrapped up really quickly and the lettings team went above and beyond to help.
Thank you for taking the time to leave us this great 5* review Andrew. Kind regards, Lucy, Customer Relations.
5/5
GoogleKarim was absolutely super throughout my flat purchase - helpful, organised, and always on hand when I needed a question answering or another viewing booking! BM in general have been very good as a company as well.
Thank you for leaving us your superb 5* review Astrid. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Barnard Marcus to sell our house. Alex was always supportive and was always available. Their marketing team was also very attentive, making sure that the prospect reflected the nice condition of our house. They sent a professional photograph that was able to show it. We highly recommend Alex from Barnard Marcus Wallington.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am renting a flat through Barnard Marcus and Emily was very helpful throughout the entire process. She answered every single question I had, reassured me on issues and was very easy to communicate with. Thank you to Emily for making this such a seamless process, even while I was abroad throughout it all!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBarnard Marcus have been absolutely amazing with our house sale. After having lost our previous buyer due to Purplebricks incompetence, Barnard, Marcus worked patiently and swiftly to get our home back on the market and under offer. Pivotal to our sale was Michelle who did an amazing job in promoting our home, carrying out visits and keeping us up to date with feedback after viewings and offers. She’s friendly, effective and clearly had our interests at heart. Thanks for making this process feel effortless Michelle and the Barnard Marcus team.
Thank you for your glowing 5* review Esh. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
GoogleI recently had the unfortunate experience of dealing with Barnard Marcus, specifically their Wallington branch, and feel compelled to express my dissatisfaction with the level of service provided. The most concerning aspect of this experience involved Mark, the lettings manager. My daughter provided all the necessary details about her circumstances, including her strong financial position (offering to pay 6+ months’ rent upfront), the backing of a qualifying guarantor, and a reliable family background. We also outlined her long-term housing plans, emphasising her preference for renting over securing a mortgage due to her personal ethos. This demonstrated her commitment to stability and her suitability as a reliable tenant. Despite these facts, Mark failed to effectively present her profile as a credible, financially solid, and reliable tenant to the landlord. This oversight was both unreasonable and deeply disappointing, as it is a fundamental role of an agent to advocate for strong tenant applications and facilitate a thorough discussion with the landlord. Landlords rely on agencies to guide them in selecting tenants for their properties, trusting that they will receive professional and informed advice. The failure to deliver such a basic service raises the question of why landlords would engage an agency if their role in representing tenants is so poorly executed. If agents cannot provide this level of support and insight, landlords may as well handle tenant selection themselves without paying for agency representation. This experience has revealed a concerning lack of professionalism and competence in handling what should have been a straightforward process. It is disappointing to see such a lapse in service from an established agency like Barnard Marcus, whose reputation should be built on trust, expertise, and delivering value to both landlords and tenants. I hope this feedback encourages the branch to reassess their approach to tenant applications and landlord communication to ensure such situations are avoided in the future. Based on my experience, I would be hesitant to recommend Barnard Marcus to others.
Hello Aaminah, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the concerns you’ve raised regarding our service. Please contact us at complianceresidential@sequencehome.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
1/5
GoogleAppalling service Wallington Branch!!!! would put 0 stars if i could!!!!! I was tricked into paying £500.00 to secure a property from a Trainee Lettings Negotiator who seemed very eager to get a deal on the board! Upon receiving the paperwork, I was extremely disappointed to find out it was not what had been agreed and so I asked for my money back. This was 10 days ago and I am still waiting . At first I was told I would only receive £250 back even though I hadn’t signed anything. The Negotiator, Harry refused to return my calls or emails so I spoke to the Branch Manager, Peter who told me I wouldn’t receive a full refund even though I pointed out to him the Negotiator had lied and I had not signed anything. I had to take time out of work to escalate my complaint to the Area Manager who after 5 days agreed to a full refund. It has now been another week and I haven’t received anything back. I have had to increase my overdraft in order to secure another property due to this underhand agent withholding my money through absolutely no fault of my own. Citizens Advice have advised that I report this to the Property Ombudsman which I have now done but I just want my money back. Can I suggest that going forward you come out of the dark ages and update your systems to allow transfers to be done on the same day. Banking Technology is very advanced nowadays and certainly most companies, including Estate Agents are able to make a bank transfer in minutes. I’m sure you wouldn’t withhold a Landlord’s rent for 2 weeks! Please do not blame the bank, this is insulting. You are purposely withholding MY money! It is greedy agents like you which have forced the Government to abolish Tenant Fee’s!
Dear Mr Bentley, Thank you for taking the time to provide our team with feedback. I am sorry to hear you feel there was a miscommunication about your holding deposit, however I can assure you this was not the negotiators intention. All of our negotiators go through training to ensure they communicate exactly the procedure and cost involved with renting a property so I’m surprised that this was the case. As you are aware of the issues outside of the branches control meant that you couldn’t take the accommodation and the area manager had to approve a refund. While you refer to not having signed anything we know that you did receive the form to sign. I would like to apologies for any delay in receiving your refund but this is due to internal process we have to follow to get any refunds authorised and processed. You have been advised to allow 5-10 working days for the refund to reach your account. I wish you good luck with securing your new property. Barnard Marcus Wallington
5/5
GoogleMark Birch and the team at Barnard Marcus in Wallington were incredibly professional and supportive. Even though we couldn’t proceed, their understanding and kindness made the experience excellent. Highly recommend!
Thank you Kyle for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe sold our house with Barnard Marcus in October finally completing January. Michelle dealt mainly with the sale and I cannot recommend her more. So approachable and always willing to help even with the silliest of queries Thank you Michelle you were a star. B Jones
Thank you Beverly for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent experience, Izabela was very prompt, responsive and most importantly professional. The agency was involved and helped us more than we expected with recommendations and supported us with multiple requests. Would 100% recommend...
Thank you Irina for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience and Isabella was great and lovely
Thank you for your kind words! We're thrilled to hear you had a great experience with us and Isabella. We'll be sure to pass on your compliments to her. We appreciate your support and hope to see you again soon. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleEmpathetic estate agents. I was in a desperate situation and they looked after my bicycle while I had an appointment in Jobcentre Plus (which don't allow bringing inside even foldable bicycles). I was laid off 4 times as a Software Engineer and had a Jobseeker's Allowance appointment across the road. I struggle to pay bills, afford food and my medications. I have a severe ADHD disability and lost my keys to my bicycle as I haven't cycled for a while. I really could not afford missing my unemployment interview. Thank you for helping me out 🙏
Hello Avid, thank you for your kind words. We're glad we could assist you during a challenging time. Your appreciation means a lot to us. Kind regards, Lucy, Customer Relations.
1/5
GoogleOur offer got accepted. After the building survey there are some issues that we hope the sales and the sales progressor could help liaising with the vendor. With multiple emails and phone calls made, our questions were finally being handled after a couple of weeks. I understand they have IT system issue so I don’t blame anyone for the delayed response. However, I am now being pushed saying the process is behind the chain. If only my questions were being handled earlier the process would be much smoother. And, just wondering why my questions were not being answered by email (yes I know system issues). But when they are under pressure to push me, the IT system suddenly works and they can send emails The only star is for Michelle who is the one trying to facilitate
Hi Edith, Thank you for sharing your feedback. We apologise for the delays and any inconvenience caused during your process. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns more thoroughly. Kind regards, Lucy, Customer Relations.
2/5
GoogleI rented property in Wallington through them. Things were good when there was no issues in the property. Very few times, I need to have long conversation in sorting problems during my tenancy. After moving out, I lost the respect and i am still following with them for overpaid rent (June 2022) for more than a Year. I have been asked to contact different teams within them. When we start renting, its a single team for all the process. They take care of every thing. But when you move out, you need to contact different teams. I don't understand this process.
5/5
GoogleIf I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus
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