Trusted Agent profile · Sutton
★★★★★
2,413 reviews across 2 platforms
2 Wallington Square, Wallington, SM6 8RG, Sutton, SM6 8RG
Andrews's office in Sutton, at 2 Wallington Square, is rated 4.8 out of 5 across 2,413 reviews on two platforms, including 229 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotNancy gave a professional service while…
Nancy gave a professional service while showing us around a property this morning.
Hi Sarah, thank you for the five star review, it's really appreciated! We are so glad to see you had a fantastic experience viewing a property with Nancy.Thanks, Rhys
5/5
GoogleExcellent Experience selling from the opening meeting, discussing sales strategy with Janine Arnold, to a very competent overview of the sales process from James Conner.
Good afternoon Andrew. Thank you for the 5 star review and rating. We are so pleased that you found the experience a positive one throughout and we wish you all the very best for the future.
5/5
TrustpilotExemplary professionalism
Jean-Pierre was excellent! Transparent, communicative and confident. I highly recommend
4/5
TrustpilotGood team
They where great from the beginning to the end. I even had to call in to ask few paper work that I have replaced, they where so good gave me a spare copy within few days. Thanks you guys I have been so stressed and they just made me feel human, great team
5/5
TrustpilotThe company really helped to get things…
The company really helped to get things sorted out Vero quickly and also helped me to arrange things in a very professional way.Nancy Henley she really does a great job and hats off for her patience even during her busy schedule, she helped me to get the online form filled. Thanks for all great helps.
5/5
TrustpilotI really enjoyed my experience with…
I really enjoyed my experience with Andrews property, they were so helpful and friendly.
Hi Achina, thank you so much for the five star review. Great to see you've had a brilliant experience with us.Thanks, Rhys
5/5
TrustpilotDealing with Josh whilst looking to…
Dealing with Josh whilst looking to purchase a property has been a really great experience. His knowledge of the market & understanding of what we're looking for and how he can fit this brief has been brilliant, and nothing has been too much of an ask for him.Highly recommend - thanks again Josh!
1/5
TrustpilotDisgusting service
Disgusting service. Have all sort of issues around my flat that this company is stealing as they are providing no service to us. Yet to find someone competent in this company.
Dear Naomi, this doesn’t sound right and we’d like to look into what has happened here. Please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, clearly knew the property and area, no pressure
Hi Jean, thank you for taking the time to give us a five star review. Glad to hear our team has been friendly and helpful to yourself! Thanks again and all the best, Laura.
1/5
TrustpilotHiding behind a so called social…
Hiding behind a so called social purpose they are beyond contempt. A bunch of part time jokers playing shop putting their own self interests first.BEWARE & STAY CLEAR.
Dear Shaine, our social purpose is in fact our sole reason for being and is why we exist. As such, we take complaints serious and would be keen for you to get in touch via wecare@andrewsonline.co.uk so that we are able to look into your experience in more detail.
5/5
TrustpilotVery competent
Very polite and helpull
Hi Felipe, thanks for the five star review. Great to see you've had a brilliant experience. Thanks, Rhys
5/5
TrustpilotMaria from Andrews Lettings was very…
Maria from Andrews Lettings was very friendly and professional. Pleasure to deal with.
5/5
TrustpilotGreat service
Meg and Graeme were amazing, supportive and well informed throughout the purchasing process.
5/5
TrustpilotI'm pleased with Staff service in…
I'm pleased with Staff service in viewing the property. I appreciate. Thank.you
Hi Chuka, thank you for the five star review, brilliant to see you had a great experience with our team.Thanks, Rhys
4/5
TrustpilotEmily was very professional and was…
Emily was very professional and was able to answer all my questions.Highly recommended!
5/5
TrustpilotTime conscious
Time conscious, politeness, good communication skills 👌 Shannon
Hi Tonny, thank you for your five star review. Amazing to see Shannon has provided you with excellent service! Thanks again and all the best, Laura.
5/5
TrustpilotFirst class service
We were buying a house being sold through Andrews and (although not their customer directly) found their service to be outstanding Katie Maggs in particular was instrumental in making the house sale smooth and was better than solicitors at sorting issues! We would highly recommend listing and buying properties through Andrews and we will certainly do this in the future
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff acting promptly when assistance required.
Hi Joseph, thank you for taking the time to write a five star review. Fantastic to hear you had such a positive experience, thanks for sharing! All the best, Laura.
5/5
GoogleGreat experience with Andrews and not the first time we have dealt with them and had the same great experience. Helpful, informative and kept us updated in an easy way.
Hi Chris, thanks for sharing your experience with us and for leaving a 5 star review! Your words are greatly appreciated!
5/5
GoogleBrilliant service from Rebecca & James - my property purchase dragged on for 8 months but they both made the experience much more bearable, great customer service and communication, wouldn’t hesitate to use them again in the future!!
Hi Laura, thank you for your very positive feedback and for leaving us a 5 star review! It took longer than we all expected, but we were so happy it happened for you and wish you all the very best for the future!
5/5
GoogleGreat experience with Andrews and not the first time we have dealt with them and had the same great experience. Helpful, informative and kept us updated in an easy way.
Hi Chris, thanks for sharing your experience with us and for leaving a 5 star review! Your words are greatly appreciated!
5/5
GoogleI’m impressed with over all service, response time, positive attitude to client and always willing to help me with all my enquires. Giving Andrews team a 5 stars!PositiveResponsiveness, Quality, Professionalism
Hi Michal, thanks for sharing your experience with us and for leaving us 5 star feedback!
5/5
Trustpilotvery helpful estate agent
very helpful estate agent. Timely and professional. very helpful.
Hi Diane, thank you for writing a five star review. Really glad to hear we were very helpful, and professional! Thanks again and all the best, Laura.
1/5
TrustpilotWithholding rent from Landlords!!!
Owed rent from them from March I have phoned over and over and always an excuse. The favourite is I’ll get someone to phone you back and guess what!! NOT ONR RETURNED CALL!!! a joke of a company and the main boss hides behind his staff. Stop ripping your landlords off and pay them the rent the tennents have paid YOU and is sitting in your bank account!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Gold.
