Andrews Wallington reviews in Sutton

★★★★★ 5/5

Trustpilot

Isaac Biggerstaff - estate agent

Isaac was very professional when showing us around the property, maintaining a friendly and informative manner throughout. He was very knowledgeable about the property.

Isobel · 8 May 2022

★★★★★ 5/5

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Agent shamiya was on time

Agent shamiya was on time. And her communication skills were perfect.

FRED · 16 July 2024

★★★★★ 5/5

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Richard hi is very good person very…

Richard hi is very good person very helpfull and frendly thanks for everything. Eryk

Semiljano · 22 May 2024

★★★★★ 5/5

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Customer friendly staff

Customer friendly staff, spoke with Richard, he was super helpful and nice

Jennifer · 27 June 2024

★★★★★ 5/5

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Kind and welcoming staffs

The staffs are kind, professional and and very helpful. Always there to provide answers to all questions and proffer practicable advise to client challenges.

RUTH · 18 October 2023

★★★★★ 5/5

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Always a Quick response from Louise and…

Always a Quick response from Louise and very friendly with my situation. Definitely happy with my experience.

Bacon · 21 March 2024

★★★★★ 1/5

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Renting a home - AWFUL

If i could give 0 stars i would.The absolute worst experience i have had. renting a property and given no good reason why we had to leave after a year with the home not being fit to live for many months (they have their own property management team) having moved out 2 months ago they still have not given us back our deposit for reasons so ridiculous i cant imagine who could sit and think of them. Would absolutely not recommend and causing so much grief getting responding emails only every 7-10 days if we are lucky. We continue to not receive our money back after being promised its return and all required banking information given to them.over 2 months delaying our deposit returned is in breach of the contract we and them signed.overall - Disgusted

Chloe · 20 October 2020

★★★★★ 5/5

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Viewing experience for a studio

Arranged a viewing promptly without any fuss. Listened to my requirements. Excellent service.

Sue · 5 June 2024

★★★★★ 5/5

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Dan was fantastic

Dan was fantastic! He really used his initiative during the sale to make sure we got the best price, he is wise beyond his years!

Reuben · 22 February 2022

★★★★★ 1/5

Trustpilot

if i could give zero stars i would

if i could give zero stars i would. trying to sell a house no contact for over 5 weeks - then no explanation as to why, suddenly 3 viewings but no feed back. had numerous calls about buying their conveyancing tho even after i had terminated the contract. so they dont communicate with each other.dont waste your time, they never pick up the phone, return messages or speak to thier clients, walk awaywish i'd read these reviews before signing up with them

Megan · 15 October 2020

★★★★★ 5/5

Trustpilot

Excellent service

There could not be a bad word to be said about the service that Mukul provided my family and I. Despite the ups and downs of the process of moving house, Mukul remained informative and knowledgeable, in constant contact with updates, proactive in seeking different solutions and was a source of reassurance throughout the long process. We could not say enough thanks for his help and highly recommend him.

Xyrus · 24 August 2022

★★★★★ 5/5

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Gregs had been amazing and very…

Gregs had been amazing and very supportiveGloucester branch

Rishav · 27 August 2024

★★★★★ 5/5

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Hi i was treated with kindness and…

Hi i was treated with kindness and respect and very good listening peoples

Mr · 1 June 2024

★★★★★ 5/5

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Thank you Lisa Bird-Parsons for all of…

Thank you Lisa Bird-Parsons for all of your help and kindness throughout the process!

Amber · 25 April 2023

★★★★★ 1/5

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If I could give 0 stars I would

If I could give 0 stars I would. The process of letting with them has been disappointing, no communication, no answering of emails, and having to revise the contract multiple times as they keep making mistakes (e.g. firstly the wrong rent amount, and then the rent amount on paper copy was different from online version!). Also no communication with their landlords, as we heard different information every time we spoke to an agent and the landlord. The process of letting has taken over a month, to the point where contracts haven't been signed a week before moving in, whereas with other agencies it was sorted within a week.

Lara · 11 September 2020

★★★★★ 5/5

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It went well

It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically

Mey · 29 January 2024

★★★★★ 4/5

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Matt was very helpful and was…

Matt was very helpful and was explaining everything very well. He was friendly and approachable.

Parvathy · 19 March 2023

★★★★★ 1/5

Trustpilot

Imagine dealing with a company so bad you want to sell your house!

Every year Andrews Online send an invoice to cover the lease on the property we own. Every year they get it wrong. This year again they have added VAT to the lease rent, added £50 to the cost and give me 14 days to pay. I've already paid the lease for 2020, paid it on January 2020. Last week we got an invoice for £120 for some imaginary gutter cleaning & inspection. I will refer them to HMRC VAT office for their illegal invoice tactics. In addition, I've spent time this morning collecting evidence of their incompetence. I will be returning their invoice, and copying the documents to the Coop who they "manage" the lease for. Very poor, incomptant and stressful, can't say anything else but avoid like the plague.

Mrs · 27 August 2020

★★★★★ 1/5

Trustpilot

Condescending timewasters, use any other agency

Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...

Elena · 18 August 2020

★★★★★ 1/5

Trustpilot

Terrible avoid at all costs…

Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else

Bronks · 15 February 2021

★★★★★ 5/5

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Natasha was very efficient arranging…

Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.

Mr · 7 February 2023

★★★★★ 1/5

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MINUS 5 stars

If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!

Gudrun · 4 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.

Nathan · 25 February 2022

★★★★★ 5/5

Trustpilot

Thanks for the viewing James

Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.

Mirabai · 28 February 2024