Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am highly pleased with what I saw
I am highly pleased with what I saw, this perfect my needs and that of my colleague. Getting in touch shows the company have their customers at heart. It is worth a recommendation.Thanks once again Andrews Property Group
Mey · 23 February 2024
Agent replied · 22 November 2024
Hi Mey, thank you for taking the time to write a positive review. I am so glad to hear you had a great experience and would recommend us to others. Is there anything we could do to make your experience a five star experience? Please do let me know and pop me an email to lpaynter@andrewsonline.co.uk. All the best, Laura.
★★★★★ 5/5
TrustpilotMichael provided exceptional service…
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Yan · 22 July 2024
Agent replied · 22 November 2024
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
★★★★★ 5/5
TrustpilotWe had such a positive experience…
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
Lily · 22 April 2023
★★★★★ 5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! 👍🏻
Chris · 4 October 2023
Agent replied · 22 November 2024
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Vineeth · 19 July 2024
Agent replied · 22 November 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
★★★★★ 5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person 🙌🏼
Bakhtawar · 21 August 2024
Agent replied · 22 November 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
★★★★★ 5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Michael · 5 June 2024
Agent replied · 22 November 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
★★★★★ 5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Jessica · 25 July 2024
Agent replied · 22 November 2024
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Jason · 14 October 2024
Agent replied · 22 November 2024
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
★★★★★ 5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
DAVID · 1 November 2023
Agent replied · 22 November 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
★★★★★ 5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
Adrian · 16 August 2023
★★★★★ 5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
Hannah · 24 May 2023
★★★★★ 1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
Andras · 12 May 2022
Agent replied · 22 November 2024
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
★★★★★ 5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Oli · 20 July 2024
Agent replied · 22 November 2024
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotLooking forward to a new family home
Nancy was the best estate agent we worked with during our property search. Very personable, quick to respond and knowledgeable. She closed our deal really fast and now we are looking forward to the conveyancing process to move to our new family home.
Kayleigh · 7 March 2022
★★★★★ 5/5
Trustpilota very positive experience
Hello, We rented a house from Andrews property group while ours was fully extended and renovated and I just want to leave a good review for this company as it was an absolute pleasure to rent a house from them. They have always looked after all the things to make sure it's safe, like electrics, sockets, plugs, central heating, plumbing , they requested the gas meter to be changed when my gas provider wasn't interested. They placed 2 safety boxes for the key so I don't have to be at home when the subcontractors came. We just left the house on 3rd of May and already have the full deposit back plus interest. I had to leave a review as this type of care , professionalism and seriousness is hard to come by especially in the lettings industry. Big thank you to the Property Manager Nicola, which has replied fast and was super efficient with all that the property or I, needed.
Oana · 11 May 2023
★★★★★ 5/5
GoogleAndrews have been amazing. We can’t thank all the team at the Wallington branch. They have made a very difficult process so much easier. (Elderly mother moving into a retirement flat & selling family home) From start to finish they were on the ball and were so accommodating in dealing with our requests. Can’t thank you enough. Would recommend 100%PositiveResponsiveness, Professionalism
Denise · 11 November 2021
Agent replied · 10 November 2024
Thanks so much for those lovely sentiments Denise! We're so pleased we were able to make a stressful situation that little bit less stressful for you all and we really hope your mother will be very happy in her new home!
★★★★★ 5/5
TrustpilotFriendly, efficient staff & company
Me and my husband were looking for a flat long time. Moving forward, one day we found a flat on Andrews which we liked to view. From the first touch with the letting agent, we were content and happy with their professionality. Sameer, was our negotiator. He spend time with us to explain in details all our queries, he find time for us for even second viewing of the flat and and giving us advise of how to apply, utilities advises,important information etc. A big thank you, since all the period which we have been looking for a flat, most of the agencis are not showing true hospitality to the customers, moreover, for them is the same who will get the flat, do they need more help maybe etc. Samer proove us the oposite. Thank You!Sandra & Zoran
Sandra · 9 May 2023
★★★★★ 5/5
TrustpilotSteve was genuine and honest great service
Steve was great very informative friendly and helpful infact i would say he was probably the most honest and reliable agent we have had so far just wish he was the agent selling our house.
Michelle · 1 February 2023
★★★★★ 5/5
TrustpilotGreat service from Luke Timms in Leasehold
We live in a Victorian conversion which requires considerable upkeep..followed Luke from another company as I know he’s got the expert knowledge to manage this. Great so have the peace of mind that our lovely old building is in safe hands.
Melanie · 12 November 2023
Agent replied · 22 November 2024
Hi Melanie, thank you for taking the time to write us a five star review! Great to see Luke from our leasehold team has been keeping your mind at peace knowing your property is in good hands with him. Thank you again and all the best, Laura.
★★★★★ 5/5
GoogleExceptional service from the entire office. Janine especially was unbelievable in her diligence to keep the transaction moving as comfortably as possible for all parties, despite stressful times coming out of the blue. Highly recommended to all and they have shown first hand why they are leaders in the area.PositiveResponsiveness, Quality, Professionalism, Value
Kofi · 11 November 2022
Agent replied · 10 November 2024
Thanks so much for the 5 star review and kind words Kofi. We were so pleased when the completion finally happened for you and wish you all the very best for the future!
★★★★★ 5/5
TrustpilotWhen I met with the estate agent
When I met with the estate agent, Shamiya, she was lovely. Was very detailed in how she showed me around and was helpful with any questions I had.
Chantelle · 26 July 2024
Agent replied · 22 November 2024
Thank you, Chantelle! We're thrilled to hear Shamiya provided such a positive experience. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotExcellent viewing with Shamiya
I had a viewing with Shamiya today and it was a lovely experience. She answered all the questions I had and made me feel supported. Thank you!
Liv · 10 August 2024
Agent replied · 22 November 2024
Thank you, Liv. It's great to hear that Shamiya provided a supportive and informative experience. We appreciate your feedback!
★★★★★ 5/5
TrustpilotPromt call back to arrange 2nd viewing
Promt call back to arrange 2nd viewing. The agent had good knowledge of the surroundings area and gave a very good impression of how to sell a house.
Lloyd · 23 July 2024
Agent replied · 22 November 2024
Thank you, Lloyd! We're thrilled to hear our agent's knowledge and promptness made a great impression. We appreciate your feedback!
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