Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFriendly and professional service
Andrews worked hard to find us buyers when interest rates were fluctuating a lot. They always kept us informed by email or phone of any developments and were proffessonal at all times and were sensitive to the fact we were selling our late mother's bungalow. All the staff we spoke to were friendly and they always took pains to make sure we understood what was happening with our sale.
J · 30 August 2024
Agent replied · 22 November 2024
Thank you for your kind words. We're glad to hear our team could support you at this sensitive time and keep you well informed as the sale progressed. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotAn excellent service throughout
I can wholeheartedly recommend the services of this estate agency, recommended to us by a friend. Initially it was the cheaper charges and speed of response that attracted us, but later it was the kindness & support offered, even after completion, that I valued more.We were in a chain & Antony Perez looked after us for the 6 months it took for our sale to complete. He was professional, helpful and reassuring, remaining unfailing courteous even when we were irritable & stressed.
Adanna · 7 February 2024
Agent replied · 22 November 2024
Hi Adanna, what a brilliant review! We love the fact you had such a positive experience with the team in Worcester Park, in particular Antony who was on hand to help you every step of the way. We totally agree with you, there is much more to an estate agent than their fees, thank you for the fantastic feedback, all the best, Rhys
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 22 November 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotIt was a great experience with Andrews
It was a great experience with Andrews. Thanks to Shamiya for answering questions and showing us around. I appreciate it a lot
Sufian · 10 August 2024
Agent replied · 22 November 2024
Thank you, Sufian. Shamiya will be delighted to know her assistance was appreciated.
★★★★★ 5/5
TrustpilotQuick response from agents in their…
Quick response from agents in their management of property . Janine has been of good help since I rented from the agency in 2022
Akua · 3 July 2024
Agent replied · 22 November 2024
Hi Akua, thank you for the five star review. Brilliant to see that Janine was so helpful to you. Thanks, Rhys
★★★★★ 5/5
TrustpilotConnor Edney delivers exceptional service
We were recently shown around a property by Connor Edney. He was excellent and was able to answer all our questions drawing on his extensive experience in the property market. Thanks Connor.
Customer · 29 January 2024
Agent replied · 22 November 2024
We appreciate you taking the time to leave us a five star review, in particular Connor. Great to see you had a fantastic experience whilst out on viewings. Thanks, Rhys
★★★★★ 5/5
TrustpilotVery good property managers
Very good property managers. Where always on time to fix broken things in the house and would always call to ask if anything was wrong in the property so they could fix. I look forward to getting another property with them
Ebenezer · 28 May 2026
★★★★★ 5/5
TrustpilotQuick, easy and professional!
Very quick and easy process from putting forward interesting to getting a viewing! Shannon was lovely, very professional and a pleasure to meet! The viewing was conducted perfectly and answered all questions with ease.
Keely · 12 December 2023
Agent replied · 22 November 2024
Hi Keely, thank you for your five star review to Shannon. Great to hear the viewings were conducted perfectly and she answered any questions you had! Thank you for your kind words, Shannon will really appreciate it! All the best, Laura.
★★★★★ 5/5
TrustpilotBailey is awesome in his work
Bailey is awesome in his work, he showed me the property around and explained everything in detail which i needed. Very nice and quite professional in his work.
Bashra · 12 April 2024
Agent replied · 22 November 2024
Hi Bashra, great to see that Bailey provided you with a brilliant service and you had a positive viewing with us. Thanks for sharing your experience, Rhys
★★★★★ 5/5
GoogleA professional team that helped us move into our first flat! Andrews helped us in every vital step and James was brilliant getting us over the finishing line. Highly recommend, thank you so much :)
Lizzie · 11 November 2023
Agent replied · 10 November 2024
Thank you so much for the kind words Lizzie. You and Kieran were so great to deal with throughout and we hope you'll be very happy in your new home!
★★★★★ 5/5
TrustpilotAmazing communication
I had an absolutely amazing experience!! Nicole has been so helpful and amazing with her communication. She’s made everything so easy for me and my partner with any questions we’ve had!! She has been perfect.
Lilly · 11 November 2023
Agent replied · 22 November 2024
Hi Lilly, thank you for your kind review to Nicole. Really glad to hear she has been so helpful and amazing and I am glad she has been there to assist you with any questions you had. Thank you for your five stars and I am sure Nicole will appreciate this review. All the best, Laura.
★★★★★ 5/5
TrustpilotReliable and Friendly Letting Agency
Andrew's have managed our property for the last 4 years and they have done a great job of keeping the property occupied with reliable tenants and finding solutions when concerns are raised.Our Property Manager, Kelly Hamilton, is very effective at keeping both our tenants and ourselves informed and relaxed about all matters relating to the property. We know that with Andrews and Kelly our property is in safe hands.
Customer · 14 August 2024
Agent replied · 22 November 2024
Thank you for your kind words! We're thrilled to hear that Kelly and our team have provided you with excellent service and peace of mind. Your satisfaction is our priority.
★★★★★ 5/5
TrustpilotShamiya was brilliant
Shamiya was brilliant! Me and my son felt very at ease with her. We had a laugh aswell which was nice. Lovely young lady
Customer · 19 June 2024
Agent replied · 22 November 2024
Hi there, thank you for taking the time to write a positive review. I am so glad to see Shamiya has been brilliant and made yourself and your son feel at ease! Thank you again for your kind words and all the best, Laura.
★★★★★ 5/5
TrustpilotNick from Andrews Downennd put in a…
Nick from Andrews Downennd put in a massive shift, working with a very difficult down chain solicitor, to make sure we were able to exchange in the nick of time. I was grateful for his effort and experience/advice during an otherwise stressful process. Antonia and other members of his team pitched in when he wasn't available, helping with continuity. Thanks guys!
William · 12 December 2024
Agent replied · 25 December 2024
Thank you, William, for your kind words! We're thrilled Nick and the team could assist you through the process. Your appreciation means a lot to us. Best wishes in your new chapter, Jake
★★★★★ 5/5
TrustpilotIssy took on board my comments…
Issy took on board my comments regarding the condition of the property, and was at pains to stress their rental properties were usually in a better condition than the one viewed. Following the viewing Issy got back to me and confirmed that there were a number of works scheduled to bring the property up to the standard expected. Very professional thoughout even when trying to show an apartment that was not in a rentable condition.
Jeffrey · 23 April 2024
Agent replied · 22 November 2024
Hi Jeffrey, thanks for the review. Great to see that Issy was on hand to answer questions, agreed with your initial observations and was able to follow up with some assurances in order to allow you to make an informed decision. Thanks, Rhys
★★★★★ 5/5
TrustpilotThumbs up
All the team at Andrews were very good with my house saleLisa and Holly were always helpful and on the case
Nigel · 8 August 2024
Agent replied · 22 November 2024
Thank you, Nigel. We're thrilled to hear that Lisa and Holly provided excellent support during your house sale. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotThanks Sophia.
Another great experience working with Andrews on another purchase. Special thanks to Sophia Robinson who progressed the sale and updating me regularly throughout. Thanks again. Adam.
Adam · 10 May 2024
Agent replied · 22 November 2024
Hi Adam, thank you for taking the time to write a five star review. Fantastic to see you had a great experience with us and Sophia was able to assist you through the sale. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotSales consultant Keli Viana
Sales consultant, Keli Viana was amazing throughout the process, very helpful and on top of everything.
Mirza · 26 October 2024
Agent replied · 22 November 2024
Thank you, Mirza! We're thrilled to hear that Keli provided such excellent service. Your feedback is greatly appreciated! Best wishes, Jake
★★★★★ 5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
PJ · 23 August 2024
Agent replied · 22 November 2024
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
★★★★★ 5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andrews Lettings, and Monika in particular has been wonderful to deal with.
Jessy · 3 March 2026
Agent replied · 21 March 2026
Hi Jessy,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and Andrews Lettings. Your satisfaction is our priority, and we're glad to have made your tenancy easier. We appreciate your support! Best wishes , Lisa
★★★★★ 5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
JAMES · 12 July 2023
★★★★★ 5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Aaron · 25 June 2024
Agent replied · 22 November 2024
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Michael · 21 March 2024
Agent replied · 22 November 2024
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
★★★★★ 4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Adetoun · 16 September 2024
Agent replied · 22 November 2024
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
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