Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of our home.
From assessment to completion the service from Andrews has been first class. Team kept us informed at every stage and ensured that we knew what was happening for us to be able to make informed decisions. A special thank you to two members of staff, Emily for her initial contact and guidance and Sophia for cheerful manner and support throughout the process. The company should be proud to have them on their team. Obviously a well led team.
Mike · 11 June 2024
Agent replied · 22 November 2024
Hi Mike, firstly congratulations on the sale of your home. Secondly, it's fantastic to see the great experience you've had from the team each step of the way. We really appreciate your feedback and know the team will too. Thanks, Rhys
★★★★★ 5/5
TrustpilotMichelle Smethurst
As a tenant I have found that Michelle is always helpful, responsive and effective. She also happens to be very pleasant to deal with which helps too!
Lucy · 1 August 2024
Agent replied · 22 November 2024
Thank you, Lucy. So pleased to hear your comments about Michelle. Your positive feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotExcelent!!!
Shoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.Maria and Gustavo
Vallita · 10 April 2023
★★★★★ 5/5
GoogleI would highly recommend Andrew's estate agents Wallington. Although the sale of my property was not easy, the team did everything they could to achieve the eventual recent sale. It was always a pleasure to speak to staff even when news was not so good. Janine, James and Sarah are good listeners and in turn became friends to turn to and this was truly appreciated.
Shanti · 11 November 2020
Agent replied · 10 November 2024
Thanks so much for leaving us a 5 star review and your words are very kind and truly appreciated. It was a difficult process at times, but you were always wonderful to deal with and we wish you all the very best for the future!
★★★★★ 5/5
TrustpilotGreat responsiveness, help, and professionalism from Anisa
Anisa at Andrews has been a great help throughout the process of setting up my tenancy as I moved to start a new job. Despite a few hiccups in viewings (through no fault of her own) she was accommodating and polite, and managed to sort things out. Throughout the admin and paperwork process her communication was quick, clear and she provided good advice to keep things going as smooth as possible. I’m delighted with the service I’ve received, and would be glad to use Andrews in the future.
Grant · 30 April 2024
Agent replied · 22 November 2024
Hi Grant, thank you for taking the time to write a lovely five star review. Amazing to hear Anisa has been a massive help with setting up your tenancy and she was able to provide excellent support and communication throughout the journey. I am so glad to hear you are delighted with the service and we look forward to helping you again in the future if you need us! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleJanine was fantastic and always responded quickly and kept me updated throughout the process. She also helped me with any questions I had, and being a first time buyer there was a lot. Would recommend to anyone to use Andrews!!
Andrew · 11 November 2023
Agent replied · 10 November 2024
Hi Andrew, thank you for the five star review and the recommendation! Really pleased to see Janine has been so helpful in your property journey and guided you through what can be a stressful process! Thanks again and all the best in your new home, Laura.
★★★★★ 5/5
TrustpilotThanks Sarah
Andrews always provided great servuce and quick responce to my emails and requests. A special thanks to Sarah who is always ready and available to assist
Lou · 13 August 2024
Agent replied · 22 November 2024
Thank you, Lou! We're thrilled to hear about your positive experience with our service. Sarah will be delighted to know she made a difference. We appreciate your kind words!
★★★★★ 5/5
GoogleSarah Ford acted as my agent. At all times she was friendly and professional. Her knowledge of the area was excellent, twinned with her understanding of my needs meant I got the perfect outcome.
Mark · 11 December 2025
Agent replied · 11 October 2026
Thank you, Mark, for your wonderful feedback! We're thrilled to hear that Sarah provided you with excellent service and helped you achieve the perfect outcome. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotJanine Derbeyshire is the best…
Janine Derbyshire is the best property manager we have had in 10 years of renting. She is proactive and has the best for the landlord in mind. Great communication too.
Customer · 3 June 2024
Agent replied · 22 November 2024
Thank you for the five star review. It is fantastic to hear that Janine has been the best property manager you have had in the last 10 years , and that she has been proactive with the best for the landlord in mind. Thanks , Lisa
★★★★★ 5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Mr · 13 November 2024
Agent replied · 22 November 2024
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotLisa and the team made our move very…
Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you
Maria · 26 June 2024
Agent replied · 22 November 2024
Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys
★★★★★ 5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Sian · 20 October 2023
Agent replied · 22 November 2024
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
★★★★★ 1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Guy · 11 April 2024
Agent replied · 22 November 2024
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
★★★★★ 5/5
GoogleBeing a first -time landlord I found the process easy and supportive from the start to finish. The property rented out very quickly , special thanks to Cherrie , who found the tenants within few days !
Definitely recommended
Daria · 11 November 2023
Agent replied · 10 November 2024
Hi Daria , Thank you for your 5 star review, we are so pleased that Cherrie helped you with finding you new tenants in such an efficient and professional manner! We really pride ourselves on great customer service and we are delighted to hear we did not disappoint. Thank you!
★★★★★ 5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Akua · 17 January 2024
Agent replied · 22 November 2024
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
★★★★★ 5/5
TrustpilotAmazing service from the Maria and…
Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team
Denford · 8 April 2024
Agent replied · 22 November 2024
Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.
★★★★★ 5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Victoria · 6 July 2024
Agent replied · 22 November 2024
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Benjamin · 27 March 2024
Agent replied · 22 November 2024
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Penelope · 11 December 2023
Agent replied · 22 November 2024
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
★★★★★ 1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Iza · 6 November 2024
Agent replied · 22 November 2024
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
★★★★★ 5/5
TrustpilotSupportive ptofessionalism
From start to finish Sophia Robinson trainee sales consultant for Andrews has been brilliant on updating on how the sale of my late fathers flat was progressing through emails and phone calls. This really put my mind at rest and I felt that my concerns and questions were valued and acted on straight away. Totally professional. Sophia updated me at the end of each week and also quickly and promptly during enquiry - time. Her manner was professional, kind and understanding throughout. Thank you. When I sell my own home, I will certainly be back.
Lynette · 26 March 2024
Agent replied · 22 November 2024
Hi Lynette, was a lovely review for Sophia in the Andrews Bath team. Fantastic to see that Sophia was on hand to help you through each step of the way in what I'm sure could have been a difficult time. We are really pleased to see her hard work and active communication was recognised, she will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 22 November 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Alex · 6 December 2023
Agent replied · 22 November 2024
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
★★★★★ 5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Philip · 20 March 2024
Agent replied · 22 November 2024
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
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