Trusted Agent profile · Sutton
★★★★★
2,413 reviews across 2 platforms
2 Wallington Square, Wallington, SM6 8RG, Sutton, SM6 8RG
Andrews's office in Sutton, at 2 Wallington Square, is rated 4.8 out of 5 across 2,413 reviews on two platforms, including 229 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper helpful agents
We were shown around a property by Rebekah, she was always helpful over the phone and moreso in person.
Dear Archie Macgregor, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future. Best regards, Andrews Head Office Team
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
GoogleVery helpful with our purchase - Janine was the lead, and very good, but others pitched in as needed, good team interested in getting the job down.
Thank you, Tim! We're thrilled to hear Janine and the team were able to assist you effectively. Your satisfaction is our priority. Enjoy your new home! Best wishes , Lisa
5/5
GoogleThis was my first time renting a flat in the UK and Andrews were incredibly helpful. Our lettings agent Ben was wonderful and guided us well throughout the entire process which made everything easier. The process was also quite quick. I highly recommend anyone to work with them.
Hi Jane thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. We are so happy to hear that Ben helped you throughout the process. We wish you all the best in your new home.
5/5
GoogleFantastic experience working with Andrews as a buyer. We worked with James and he was brilliant. Always available to help answer any question and as first time buyers we had many. I would highly recommend this agent and specifically James if you want a smooth stress free process.
Thank you so much for the 5 star rating and wonderful review Christina. You and Johnathan were lovely to deal with throughout the process and we're really pleased that everything went through smoothly for you. Thanks again for your kind words and we hope you'll both be very happy in your new home.
5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
GoogleI've been looking for a property for the past months , and it was quite stressful then I had the opportunity to view a property with Augustien and he was very professional in his approach, time keeping and made the experience smoothly I would highly recommend him to anyone who is looking for a professional in action . Augustien thank you so much you've been a great help in finding me a place and I wish you all the best in your future .
Thank you, Dewayne! We're thrilled to hear about your positive experience with Augustien. Your recommendation means a lot to us. Best wishes in your new home!
5/5
GoogleEveryone at Andrews have been very helpful on our first time as Landlords. Laila provided a lot of support and kept us up to date with how the viewings and tenancy was proceeding.
Thank you, Brian, for your kind words and 5-star rating! We're thrilled to hear that Laila and our team could support you effectively as first-time landlords. We look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
5/5
GoogleI've been looking for a property for the past months , and it was quite stressful then I had the opportunity to view a property with Augustien and he was very professional in his approach, time keeping and made the experience smoothly I would highly recommend him to anyone who is looking for a professional in action . Augustien thank you so much you've been a great help in finding me a place and I wish you all the best in your future .
Thank you, Dewayne! We're thrilled to hear about your positive experience with Augustien. Your recommendation means a lot to us. Best wishes in your new home!
5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
5/5
GoogleJames and Roger were very efficient, helpful and nice! There were a few frustrating occasions with my conveyancer, but they stepped in and facilitated conversation between the seller and us. The whole process felt really quick and easy thanks to these amazing people.
Hi Jisong, great to see that James, Roger and the team at Wallington have been on hand to help you through the process. Brilliant to see that the team were on the front foot with pushing your sale along. We know not every property journey will be quick and easy, but so pleased that's how you felt yours went! Thanks, Rhys
5/5
TrustpilotMy experience buying a property through Andrews Property Group
My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.
Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
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Yes. In The Trusted Agent 2026 awards: Andrews, Sutton won Gold.
