Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
1/5
TrustpilotWithholding rent from Landlords!!!
Owed rent from them from March I have phoned over and over and always an excuse. The favourite is I’ll get someone to phone you back and guess what!! NOT ONR RETURNED CALL!!! a joke of a company and the main boss hides behind his staff. Stop ripping your landlords off and pay them the rent the tennents have paid YOU and is sitting in your bank account!
5/5
TrustpilotExcellent service
Excellent service from Shannon at the Downend branch
Thank you for the five star review, brilliant to see that Shannon and the team in Downend gave you such a positive experience. Thanks, Rhys
5/5
TrustpilotReally happy I came across this estate…
Really happy I came across this estate agent. Made making one of the biggest decision very easy and seamless. From the property agent Isaac to the Mortgage advisor Ella I felt I was in good hands. Was also great to get all the services needed to buy a property under one group.Thanks for all you help
5/5
GoogleTheir reputation for professionalism has lived up to expectation, I was very pleased with the help provided from Laura on the phone. Excellent service, very helpful.
Good afternoon Daniel, Thanks so much for your review. We'll pass this along to the team. Laura will be pleased. David Minors Business Manager
5/5
TrustpilotVery stress free and easy process when…
Very stress free and easy process when sorting out a place to rent. Molly helped myself and my partner in making the move as easy as possible. No question was left unanswered and she really made us feel important and cared for. Would highly recommend and would use Andrews again
5/5
TrustpilotHappy since 2008
Have used Andrews since 2008 to manage a property. Have always found them professional, friendly and helpful. They have always managed to find tenants and so the property has rarely been vacant. Their managing of repairs or any kind of decorative work has been excellent. Would recommend.
5/5
TrustpilotShannon Bird at the downend branch was…
Shannon Bird at the downend branch was very down to earth and professional from the very beginning of my search for a new flat. She made sure the experience was smooth and she was also very speedy when it came to follow ups. Very good Agency. 10/10
5/5
TrustpilotI deal with the Co op team at Andrews…
I deal with the Co op team at Andrews Properties. I must say that they have taken prompt action with any issue I have had with the flat, arranging a contractor to sort the problem on the same day it was reported. They are also friendly, and very helpful with any general query I have had. Highly recommended!
5/5
TrustpilotAshley, Claire and the Team at Westbury-on-Trym
I thought we had set Ashley & Claire an impossible task with the sale of my tenanted property with so many demands and complications. But they achieved everything we asked of them and from start to finish in less than 10 weeks from offer to completion ! Thank you again.
1/5
TrustpilotAndrews - we(don't) care line
Hello Andrews - as decreed I have emailed you and from experience anticipate my genuine concern will be swept under you well trodden carpet.
We can confirm our customer service team are in receipt of your email. We are sorry to hear that you have received a disappointing experience and we will be investigating this and responding to you directly.
5/5
TrustpilotAndrews is a people-centric agency
Andrews is a people-centric agency. They remind clients of deadlines. Regardless of the outcome of your application or offer you will always feel comfortable to engage them. They also provide feedback in a way which tries to reconcile the shortfalls of your offer. I'm humbled by their service especially Ed!!!
5/5
TrustpilotGreat service from the team in…
Great service from the team in Southville
Hi Becky, thank you for the five star review, great to see you had such a positive experience with the team at Andrews Southville, all the best, Rhys.
5/5
TrustpilotStress free househunting.
Time taken to carefully listen to and match our requirements. Our agent, Daniel, was very informative and knowledgeable at all our viewings. Anything he didn't know or wasn't sure of, he quickly found the answers to. All in all, a surprisingly pleasant experience.
5/5
TrustpilotAndrew’s Estate Agents - Reigate
Isaac! What a star, so helpful and willing to answer everything asked if him. Even so far as going on an adventure around the property which I think he enjoyed as much as we did! Excellent staff choices Andrew’s Estate Agents from Reigate- made the house viewing a pleasure - Thank you!
5/5
TrustpilotAndrews Estate Agents
Andrews Estate Agent, Worcester ParkProfessional, knowledgeable, trustworthy agents. Excellent team, great communication, kept us well informed.Grateful for their patience and understanding during a very stressful and demanding process between October and June 2023.We would highly recommend Andrews Estate Agents, Worcester Park, Surrey.Susan and Max Colombage
5/5
TrustpilotExcellent friendly and very welcoming service
I found Andrews Estate Agents to be an excellent service. You are made to feel very welcome and the service that you receive is tailored to your individual needs making you feel extremely important and respected. The agent was both friendly and professional and contactable at all times.
5/5
TrustpilotBig shout to AMSmith@ westbury-on-trym…
Big shout to AMSmith@ westbury-on-trym branch. Through out the process from the initial meeting, you remained professional, your communication skills are excellent. It was a challenging process at times and we felt listened to, this made all the difference . We got the keys 👏👏👏.Thank you .
4/5
TrustpilotUnfortunately there were many…
Unfortunately there were many complications during my house purchase,Emma and Ruth from the Witney office were absolutely amazing, supportive and consistently made sure I was aware of what was happening and went out of their way to ensure I was informed of any changes. I would highly recommend them.
5/5
TrustpilotFriendly and helpful staff
Appreciate Isaac from the branch went above and beyond to accommodate my crazy schedule on a Saturday to fit in two viewings back to back. He has been super professional and helpful throughout even we decided not to pursue with the properties in the end. Thank you very much.
4/5
TrustpilotVery happy
After a rather slow start with the Clifton branch (for which I've deducted one star), I have now sold my flat through the Westbury on Trym branch and ended up very happy with the excellent work and attentiveness of the team there. Would recommend.
5/5
TrustpilotI visited the office seeking advise as…
I visited the office seeking advise as I am currently struggling with management of my one bedroom flat that I have been letting privately to date. I was really impressed with how knowledgeable and friendly the team was and I will certainly use their services in near future
5/5
Trustpilot5 Star Service…
Great Service From the team in the Stroud Branch dealing the the Sale of My property and the Sale of my Mothers Property during 2022/3. This was during very difficult Times with Interest Rate Changes and Fluctuating property prices . They have been so helpfull. A great Team
5/5
TrustpilotAndrews MSN
We have just Sold our 2 bedroom house through Andrews in MSN ,the sale went through as smoothly as we could of wished with the help of Lisa Marie Martin .All phone calls and questions answered quickly and professionally.We would definitely use Andrews again.
4/5
TrustpilotI found the whole team extremely professional
I found the whole team extremely professional and willing to support my many requests.As a buyer one often feels back footed as the agent represents the seller - this agency manages to find the right balance and I thank them for that - its a rare quality.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
