Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWell done Andrews Downend office
Well done Andrews Downend office. Molly, Taylor and Shannon, you have been brilliant. We never thought you would have got our house rented in just three days and thats with a weekend included!! Prompt friendly positive communication. Detailed and clear responces to our questions and concern.
Alan · 1 February 2024
Agent replied · 12 June 2024
Hi Alan, thank you for the brilliant review. it's fantastic to see that the team were able to let your house so promptly and then follow up with clear communication when answering any questions. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHad a great
Had a great experience viewing a property that became available yesterday. Had a call this morning from Issy at the Downend branch, who was always showing me around the viewing. She was a great help and an asset to the Andrews Property Group.
Samuel · 3 April 2024
Agent replied · 12 June 2024
Hi Samuel, we know Issy will really appreciate seeing your feedback. Brilliant to see that she's been delivering an excellent service when you needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotRecommended Downend Andrews Estate Agents
I can recommend the Downend Office of Andrews (all the staff), for their help and advice during my recent sale. They all went above and beyond in their attitudes and we-can-do-ability-ness that really impressed and to enable the process to proceed smoothly to completion. Recommended!
P · 21 February 2024
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to see the team went above and beyond and made the process as smooth as possible for you. I am so glad they impressed you, thank you for the recommendation too, the team will be thrilled to hear this review! All the best, Laura.
★★★★★ 5/5
TrustpilotBuying my first home with Andrews
Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service
Ash · 31 October 2023
Agent replied · 12 June 2024
Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.
★★★★★ 5/5
TrustpilotFreya Alford & Molly Scott - Keynsham Branch
Andrews have been amazing for the second time running. A huge thank you to Freya and Molly, you both played a big part in helping me find the right place for me, going above and beyond! I can’t thank you both enough.
Alyssha · 21 March 2023
★★★★★ 5/5
TrustpilotAndrews in Bishopston looked after me…
Andrews in Bishopston looked after me very well even when I had a couple of buyers who messed me about. Emily was brilliant & found a new buyer who promised to complete in 3 weeks & they did. Emma Willingham was also brilliant & very patience with what was going.Highly recommended
Carol · 25 March 2022
★★★★★ 5/5
TrustpilotVery professional company with quality …
Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.
Florina · 24 August 2024
Agent replied · 28 August 2024
Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotFirst class service.
The Keynsham Office of Andrews have just finalised the tansfer the tenancy of a flat I own. Everything was handled very professionally, efficiently & promptly by Freya Alford, Molly Scott & the rest of the team.Many thanks to all concerned.
Martyn · 14 May 2023
★★★★★ 5/5
TrustpilotHad two fantastic viewings today by…
Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend
Keith · 9 December 2023
Agent replied · 12 June 2024
Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.
★★★★★ 1/5
TrustpilotNot refunding our money
Me and my husband with kids gave one week rental to Andrews. After taking more than 3 weeks time, they failed our reference check and not refunding our money.
Aishwarya · 20 November 2024
Agent replied · 22 November 2024
I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake
★★★★★ 5/5
TrustpilotIssy and Shamiya 5* (Downend Branch)
Issy and Shamiya from the Downend branch were really friendly, helpful and informative when showing us a property. They answered any questions that we had and allowed us plenty of time to view. Thank you both for your help!
Erin · 5 June 2024
Agent replied · 12 June 2024
Hi Erin, thank you for the review. Great to see that both Shamiya and Issy provided a great service to you, thanks sharing and we wish you all the best with the search for your new home. Rhys
★★★★★ 5/5
TrustpilotRecExcellent service from Andrew's Keynsham
Recently we have dealt with Andrews Keynsham branch and have had a very good experience with all staff especially Molly being very Knowledeable and helpful nothing was too much and she really exceeded our expectations.I can highly recommend them. K J Humberstone
K · 26 February 2023
★★★★★ 5/5
TrustpilotGood team!
Having registered with Andrews and speaking to a couple of lovely people, I met Issy from the Downend branch for a viewing, and she was extremely helpful and professional! Great context of the local area too, would definitely recommend.
James · 4 June 2024
Agent replied · 12 June 2024
Hi James , Thank you for the five star review and the recommendation. It is fantastic to hear that Issy was helpful , professional and had great knowledge of the local area. Thanks , Lisa
★★★★★ 5/5
TrustpilotWestbury-on-trym branch
Westbury-on-trym branch Claire and Ashley were amazing. They were there every step of the process and went above and beyond assisting me with the sale and purchase of my new home. Their combined knowledge is outstanding I can’t thank them enough. Lyn
Jess · 25 February 2023
★★★★★ 5/5
TrustpilotAndrew’s have dealt with a property sale
Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.
Paul · 21 June 2024
Agent replied · 24 August 2024
Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.
★★★★★ 5/5
TrustpilotGood communication
I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.
K · 28 March 2023
★★★★★ 5/5
TrustpilotLouise at Andrew’s Balham has delivered…
Louise at Andrew’s Balham has delivered exceptional customer service and support with issues we’ve faced and has provided good communication at all times. She’s always polite and kind and works hard to ensure we’re treated well.
Fergus · 25 July 2024
Agent replied · 24 August 2024
Thank you, Fergus! We're thrilled to hear about your positive experience with Louise. Your kind words and recognition of her hard work mean a lot to us.
★★★★★ 5/5
TrustpilotIssy (Downend branch)
Issy (Downend branch) was very helpful showing me around an amazing rental property today. She was very friendly and knowledgeable about the flat, not to mention very prompt in sending through the application form. Thank you!
Joel · 25 July 2024
Agent replied · 24 August 2024
Thank you, Joel! We're thrilled to hear that Issy provided such excellent service. We'll be sure to pass along your kind words to her. Best of luck with your application!
★★★★★ 5/5
TrustpilotSelling mums house could have been…
Selling mums house could have been stressful but Claire and Ashley made things easier. Kept me informed of progress and was always available if I needed help. Professional, friendly and polite, I would recommend Andrews at Westbury On Trym Bristol.
Carolyn · 25 April 2023
★★★★★ 5/5
TrustpilotPositive experience looking to rent
Mark from the lettings team was extremely helpful and personable, he went out of his way to help us in looking for a rental property. Our experience was wholly positive and I would recommend to anyone looking for a rental in the Bath area.
Thomas · 21 February 2024
Agent replied · 12 June 2024
Hi Thomas, thank you for taking the time to leave us a five stair review. Fantastic to see that Mark and the team at Andrews lettings in Bath were able to deliver such a brilliant experience for you. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat attitude and knowledge from all…
Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.
Amy · 22 May 2023
★★★★★ 5/5
TrustpilotWe have received an offer on our house…
We have received an offer on our house through the Bath office with Emily & Emma. They have both been incredibly helpful, knowledgeable and have kept us informed throughout the process. It has been great to work with them. Thank you.
Lucy · 20 April 2024
Agent replied · 12 June 2024
Hi Lucy, thank you for the five star review. Amazing to see that Emily & Emma have been such a good source of knowledge and support for you through your sale. Thanks again, Rhys
★★★★★ 5/5
TrustpilotKeli Viana at the Southfields branch…
Keli Viana at the Southfields branch went above and beyond what would ever be expected. I would recommend her personally to anyone. She truly is an asset to the team to Andrews and I would not have my first house without her excellent work and 10/10 persistence on my behalf
Kaya · 3 October 2023
Agent replied · 12 June 2024
Hi Kaya, thank you for taking the time to write us a five star review for the team at Southfields, in particular mention to Keli. Fantastic to see she was on hand through your experience and brilliant to see you are now a proud home owner! We hope you're settling in well.Thanks, Rhys
★★★★★ 5/5
TrustpilotTeam Nancy Henley & Jason Brock fan …
I have recently used Andrews for successfully renting a property in Horley.I can assure anyone that Nancy Henley & Jason Brock were absolutely efficient and professional.I would definitely recommend this company 👌 super badass x 😎
NATASHA · 12 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
