Trusted Agent profile · Sutton
★★★★★
2,105 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,105 reviews on two platforms, including 32 Google reviews rated 4.9.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotNancy has been extremely helpful in our…
Nancy has been extremely helpful in our viewings. The way she provided all details really helps us as Tenant. I am placing the offer for the property today itself as pleasantly happy on overall experience.Thank you Nancy and Andrews Team for accommodating our requirement of viewing as well. Regards Swati Singh
1/5
TrustpilotFormer employee have asked for a copy…
Former employee have asked for a copy of my P45 for weeks and nothing happens. They are useless from head office to the branches themselves. I am glad I have recorded their calls and promises! I didn’t even want to give a star but I had no choice. Instead of replying to my message please just get a copy of my p45, but it can’t be that hard surely for such a successful agent like yourselves??
Thank you for your feedback. We just completed a systems upgrade that affected our ability to process requests for copy documents whilst we continued to issue originals, however we are now clearing any outstanding requests and this will be resolved for you shortly.
5/5
TrustpilotLisa and Robbie were great
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
5/5
TrustpilotAndrews Downend, Bristol
Had a great experience with Andrews Downend branch. Everyone we spoke with was really professional and lovely to work with. The photo's were amazing and really marketed the house well. If a need for an estate agent comes up again we'll revisit their services, highly reccomend!
Thank you, Ellie. We're thrilled to hear you had a great experience with our Downend team. Your kind words about our team and services mean a lot. Looking forward to assisting you again in the future.
5/5
TrustpilotI have rented a property through Andrews in Putney
I have rented a property through Andrews in Putney for at least a decade and have always found their service to be prompt and efficient. I have particularly high regard for Michelle Smethurst who has always helped me with any issues and treated me with respect. I would highly recommend them.
Hi Guy, thank you for taking the time to write a lovely five star review. Fantastic to see your have rented with us for at least a decade now and it is fantastic to hear the team have been there to assist you every step of the way.Thanks again and all the best, Laura.
5/5
TrustpilotMove On Removals and Storage
From a business-to-business perspective I can't recommend Andrews in Westbury on trim highly enough.Fantastic communication, great personal service, Claire stayed in touch with us throughout the whole moving process and gave us all of the right information at the right time. A true asset to the business, we are now looking forward to working together more in the future.
Hi Rik, thank you for taking the time to write a five star review. Great to hear you had fantastic service from our Westbury On Trym branch and received excellent communication from Claire. Fantastic to hear your looking forward to working together in the future! Thank you again and all the best, Laura.
4/5
TrustpilotOur experience with Andrews has been…very positive
Our experience with Andrews has been very positive. Complicated by Covid, we had a difficult end-of-tenancy when we needed to regain our property for our own use. The staff at Andrews, particularly Mike, were extremely helpful in finding us alternative accommodation at very short notice and have been available and supportive throughout. We would not hesitate to use them again.
5/5
TrustpilotGreat Enquiry Experience
My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.
Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
5/5
TrustpilotJas was brilliant
Jas was brilliant, did a great job and very welcoming!
Thank you for the positive review, great to see you had a five star experience with us!
5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
5/5
TrustpilotPURCHASE
Have exchanged contracts on a residential purchase. The services from Graeme and Issac has been first class. I can not thank them enough for thier professionalism, efficiency and excellent client care they have provided. They made the purchase seem less daunting than i was expecting and looking forward to dealing with them moving forward on differant transactions. Highly recommended.
5/5
TrustpilotExcellent service
I had a real good experience with Andrews property group in Barnet. I was new to the country, so not much familiar with the procedures in renting a home, but they supported me through it really well. Special mention to Bozhidar and Tara for their support all the time.Thank you so much.
5/5
TrustpilotJodie has been a great help matching…
Jodie has been a great help matching properties out to me and was very helpful! Couldn’t recommended enough!!
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotImpressive Team
We went on a viewing with the Andrews Downend branch with me and my partner and although the house was not for us we were very impressed with the Agents knowledge of the area and house. They took the time to answer all of questions and help us with our search.
Hi Mike, thank you for the five star review. Brilliant to see you had such a great experience with the team at Downend and they were able to pass on their expertise to you. Thanks, Rhys
5/5
TrustpilotAndrews Sevenoaks
Andrew’s office in Sevenoaks helped us throughout our 5 month transition from offer to completion. They were excellent at selling our property and we had a good offer within six days of going on the market. After that they continued to manage the process and kept us fully informed. They were excellent.
Thank you for the amazing review. Brilliant to see the team in Sevenoaks working with you over a number of months, selling your property so promptly and keeping you updated and informed each step of the way until completion. Thanks, Rhys
5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
5/5
TrustpilotHighly recommend fantastic service
I cannot speak highly enough of the fantastic service I have received from the team at Andrews Sutton. Sian and Antoine were amazing they worked above and beyond to see my sale through. From start to to finish I had great customer service with professionalism and communication every step of the way.
5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
5/5
TrustpilotWe had a wonderful experience viewing a…
We had a wonderful experience viewing a property. Hamza is one of the best agents I have ever come across. He made us feel very comfortable during our viewing and was very professional but at the same time was completely on a level that was absolutely amazing for myself as a buyer.
5/5
TrustpilotMidsomer Norton Branch
Lisa and her team at Midsomer Norton made selling our home in uncertain times very stress free, They did exactly what they had promised to do, they communicated frequently, from the moment they were engaged to the moment we completed.Could not recommend the team highly enough.
5/5
TrustpilotShayla from Andrews Stroud top…
Shayla from Andrews Stroud has been top notch! Right from valuing my house through to helping me look she has been really friendly, knowledgeable and always easy to get ahold of when I need her! Great advice, a real honest agent, would recommend to all my mates, cheers Shayla! 😊
5/5
TrustpilotBoth Maria and Ed of Reigate Branch are accommodating and friendly.
Both Maria and Ed of Reigate Branch are very accommodating and friendly. The open house already got fully booked when I sent my inquiry but they made sure that I was on the waiting list and did not fail to inform me once there was an available slot.
Hi Melody, what a brilliant review, amazing to see that Maria & Ed were able to provide you with support and clear communication throughout. Thanks, Rhys
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