Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
5/5
TrustpilotVery friendly and efficient
Spoke to Greg at the Stroud branch today. Very friendly, efficient and helpful. Great service.
Hi Dawn, thank you for taking the time to write us a five star review. Fantastic to hear Greg was able to assist you and you received great service. Thanks again and all the best, Laura.
5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
1/5
TrustpilotTardy management agents for tenants
Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.
Hi Emma, we are sorry to hear you have a reason to complain. Please could you contact us at wecare@andrewsonline.co.uk with a few more details so we can look into this for you?
5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
5/5
TrustpilotBuying a flat through Andrews on Streatham Hill
I found the team, especially Elvis, incredibly helpful and supportive, in what turned out to be a marathon journey from viewing the property to final completion. They were always at hand to answer my questions, and persuade vendors (who must have been getting nervous at the amount of time everything was taking) on board. I would recommend them to anyone.
5/5
TrustpilotAndrews Downend (Nick Woore)
Great experience using Andrews, and a shout out to Nick Woore at the Downend branch who was super helpful during the property search and showed great experience and knowledge during the viewings. Would recommend Andrews and Nick to anyone who wants to take a lot of the stress out of the whole process.
5/5
TrustpilotA personal 'Thank You'
As a seller, I would not hesitate in recommending Andrews Estate Agents, Morden branch to any future seller of a property, Thanking you sincerely Brian Barnsby for all your effort, recommendations and expertise in the management of the sale of the property and for the professional relationship with me over this period of time. Wishing you all the very best for the future.
Hi there, thank you for your kind words and taking the time to give us a five star review! Really pleased to hear you would not hesitate to recommend us and really pleased to hear Brian has been an excellent help with the sale of your property. We know Brian will appreciate this review! Thank you again and wishing you all the best too, Laura.
5/5
TrustpilotWe attended a rental property visit
We visited a rental property with the assistance of Issy from your Downend branch.We found her to be very helpful and also very warm and welcoming.Although you only get a short viewing time, Issy assisted us with any of our queries and we appreciated her time.
Thank you, Crystal! We're really happy to hear Issy provided such a positive experience. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to her. Best wishes, Jake
5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
5/5
TrustpilotProperty purchased thro Andrews Estate
We recently purchased a Property through Andrews Estate Agent (Westbury on Trym branch). The whole process went very smoothly and the staffs were professional, cooperative and had arranged all the documents on time. We really appreciate Claire and Charlotte of WOM Branch for their help. Will definitely recommend their service. Rincy and Rajesh Bangera
Thank you for taking the time to write a lovely five star review and recommendation. Fantastic to see the whole team in Westbury on Trym helped make your purchase smooth and I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
1/5
TrustpilotTotal nighmare 2
I have had an acceptable working relationship with Andrews Leasehold Management (Bristol) for nearly 20 years as both a leaseholder and freeholder capacity. However the last 2 years has been a complete nightmare. They are now incompetent, ignorant and incapable. The same can be said for their third party suppliers. They will do damage to your property. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."Warren Buffett.......they didn't and got FIRED........after nearly two years of nonsense and grief from these clowns they want me/us to discuss the matter... to late you have been FIRED. Please,please anyone who who is thinking of even picking up the phone and engaging (or trying) don't do it!!INEXPERIENCE+INCOMPETENCE+IGNORANCE=ANDREWS
We are sorry to hear that you were unhappy with the service you received from us. We would like the opportunity to discuss the matter with you further, please could you get in touch with wecare@andrewsonline.co.uk.
5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Dear Sarah, Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again! Best regards, Andrews Head Office
5/5
TrustpilotI was most impressed with the service…
I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we're glad we could assist you through the process.
5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
1/5
TrustpilotAnnoying sales calls
I rarely write reviews, but wanted to add my comments to the high number of complaints about this company. I was looking for a property in the Oxford area over THREE YEARS ago (before deciding to look in another area, where I bought a house). Andrews are still ringing me, despite me asking them to take my details off their list, to try to sell me something in Oxford. It's a small - but irritating - thing, but it does sum up their attitude.
Dear Isobel, we would like to know a little more information about your experience. We’ve checked our records and cannot find any trace of an “Isobel Hunter”, could you please contact us at wecare@andrewsonline.co.uk so that we can make sure any records related to you are updated accordingly?
5/5
TrustpilotI recommend this service
Andrews Streatham has been a fantastic, highly professional Estate Agents. Throughout a tricky sale Drew kept in touch and offered excellent advice ensuring I got the best outcome. Additionally Courtney was a great sales progressor, very good at keeping me up to date with all items that were outstanding prior to exchange and offering explanations and solutions. I highly recommend this company.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
