Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotNicole was really welcoming and kind
Nicole was really welcoming and kind. She answered all of my questions well and was patient with my viewing.
Hi Halimah, brilliant to read that Nicole was super helpful in helping you search for a property, it certainly sounds like you were well looked after from the Andrews team. Thanks, Rhys
5/5
TrustpilotHappy viewers …
Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.
5/5
TrustpilotAndrews estate agents in Yate were…
Andrews estate agents in Yate were fantastic all the way through our sale and purchase process. Our estate agent (Dominique) always kept us informed, was friendly and approachable which made us feel comfortable throughout the process. She also went the extra mile to find us property's to our needs and budget and was able to secure us our new family/forever home.5 star service all the way through, thank you.
5/5
TrustpilotFriendly and informative viewing with Shamiya Simpson
Had a viewing with one of the agents Shamiya Simpson who was very friendly and informative. She went above and beyond in providing really helpful details and even offered to provide me with details of transport links nearby for routes to work and amenities as I was new to the area. Really pleased with her service!
Hi Isabella, thank you for the review. Amazing to see that Shamiya has been so helpful to you and that your experience when out viewing with us was such a positive one. Thanks, Rhys
5/5
TrustpilotShannon was great and friendly and…
Shannon was great and friendly and answered all my questions! Made looking for a new property a pleasure
Hi Emma, we know looking for new home can be stressful so it's really pleasing to see that Shannon was on hand to help you every step of the way and made the experience such a pleasure.Thanks, Rhys
4/5
TrustpilotGreat service thanks Miss Louise …
Great service thanks Miss Louise Gonella
Thank you, Krzysztof! We're delighted to hear you had a great experience with Miss Louise Gonella. Your feedback is much appreciated!
5/5
TrustpilotVery helpful
Me and my friends are moving into a student house in September that is through Andrew’s. Obviously to get it all sorted we’ve had to go through different steps. Hayley Tennet from the agency has been a great help to me and my friends to get it all sorted. She’s helped us through each stage whilst being patient and understanding with us.
Hi Jess, thanks for the review. Brilliant to see that Hayley and the team have been on hand to help you every step of the way of your move. Thanks again, Rhys
5/5
TrustpilotVery fast and professional service.
Very fast and professional service.Isabelle was great, she was very polite and welcoming.
Hi Azuka, thank you for the five star review. Brilliant to see that Isabelle has delivered such a great service and experience for you. Thanks again, Rhys
1/5
TrustpilotTruly awful service from the Quedgeley
Truly awful service from the Quedgeley, Gloucester branch.I've rented through a few estate agents over the last few years, none were great but Andrews has been the worst.It's a shame as I like the house and the owner/landlord is alright.When I collected the keys there was a man going ballistic in the office over a deposit return (they had to call the police), the agent apologised and said this had never happened before.Also I reported a fault with the boiler on the feedback form they sent me prior to an inspection, it wasn't heating the hot water so I had to use the immersion heater instead, which is expensive. They didn't act on the feedback. Nothing was done until the house owner visited then I told him Andrew had not fixed the problem. He instructed them to fix it, so they sent a contractor around. The contractor fitted new parts but the hot water still wasn't being heated by the boiler. I reported it again, and the contractor had the cheek to say that the part he fitted was unclipped, and implied I had been messing around with it.Lately there has been much hassle over getting a replacement fence panel. Andrews were incompetent at dealing with this, asking me to get my neighbour to pay half, saying the landlord would pay half, and then saying he would not pay. They were then asking my neighbour to pay the full cost for their quote. There was a question over who was liable. They basically accused me of being too sensitive when I asked who was legally responsible, as my neighbour is a single parent and I didn't feel comfortable asking her to pay if it wasn't her responsibility. They wanted me to do all the legwork as well.And then they were nagging me asking if I had sorted it out yet.So in a nutshell, you are doing them a favour as a tenant, they do not take on board any feedback, and lack the personal touch in trying to arrange repairs, by a long shot.Comparing the reviews on their own website to those on here shocks me, talk about cherry picking!So in conclusion, if you are a landlord or tenant, best avoid Andrews if you want an easy life.
5/5
TrustpilotNicole was very patient and…
Nicole was very patient and informative. She showed me around and I was very pleased with her assistance...thank you
Hi Ann-Kay thank you so much for the review for Nicole. Really pleasing to see you had such a good experience with Andrews. Thanks, Rhys
5/5
TrustpilotShamiya was friendly and helpful
Thank you for your kind words, HK.
5/5
TrustpilotTara Darling absolutely lives up to her name!
We have dealt with Tara Darling for many years in our working relationship with Andrews Property Group, Barnet Branch and she has always been a very professional and knowledgeable contact to deal with. We always know that any queries we have will be dealt with in a speedy way and it makes the working day pleasurable!
5/5
TrustpilotExceptional Service,Great Team
Dear Andrews,You have a wonderful team with very good handshake with one another.From Mark who pioneered our rent enquiries and referencing up until when Shannon took over and then Elizabeth who is always friendly at the other end of the phoneThe response to enquiries is unrivalled.I experienced top notch customer service from beginning to end.I will give all 3 a 5 star rating Thank you once again
Hi David, thank you so much for the 5 star review, or should we say 15 star review? Brilliant to see that the team were on hand to assist you through every step of your journey, we hope you are settled in well! Thanks again, Rhys.
5/5
TrustpilotHelpful and Friendly experience
Richard was super informative, friendly and helpful. Thank you!
Hi Katie, thank you for your lovely five star review. I am so glad to hear Richard was able to help you, thanks for sharing your experience and all the best, Laura.
5/5
TrustpilotFriendly and professional service
Friendly and professional service. Available for questions and queries. Good advisory service.
Dear Ann, thank you for your wonderful review! We're thrilled to hear you found our service friendly and professional. Your feedback motivates us to continue providing excellent advisory services. If you have any more questions, feel free to reach out. Best regards, Andrews Head Office.
5/5
TrustpilotAndrews helped us rent a flat in…
Andrews helped us rent a flat in Southfields! We were trying to rent while neither of us lived in London which was a challenge but they made the process as simple as possible. In particular Shannae in the Southfields office was incredibly helpful. Shannae regularly gave updates on the status of our offer/application and responded quickly to any queries we had throughout the whole process. Would definitely recommend!
5/5
TrustpilotHigh recommended
Bobbie was amazing - I truly felt that she was working in my best interest in getting my new rental property.
Hi Paul, thank you so much for your review and your kind words about Bobbie. We are so glad Bobbie was able to help you out! We wish you all the best for the future! Thanks, Laura.
1/5
TrustpilotApathetic, duplicitous, Avoid!
Apathetic, duplicitous, Avoid! As a tenant they were apathetic towards any issues with the property resulting in several weeks without hot water, or working toilet. After ending my tenancy they used deceitful and duplicitous tactics to drive down the amount of the deposit to be returned. I cannot stress enough how Important it is for tenants to avoid this company
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. Since leaving your review I am pleased to say we have rectified part of your query and we are continuing to investigate on the other concerns you raised in our further discussions, thanks, Rhys.
4/5
TrustpilotMichael Villacis was helpful and guided…
Michael Villacis was helpful and guided me through the whole renting process.
HI Samuel, thank you for the review. Great to see Michael was able to help you through the lettings process. Thanks again, Rhys
5/5
TrustpilotMukul and Keli were great!
Had a great experience working with Keli (Estate agent) and Mukul Mehta the Senior Mortgage and Protection Adviser at the London offices. I trusted both to absolutely act in my best interests. They helped me along the way, advising me of the best course of action. They listened, were attentive and respectful answering all my questions as a first time buyer. Mukul helped me with far more than just securing the mortgage; advising me and chasing relevant parties on my behalf. Ultimately we got a great deal I'm happy with and ensured I was covered in the process. Thank you both.Alessio
5/5
TrustpilotFantastic…
The whole team at Andrew’s (Horley) have been brilliant. Friendly and professional advice from everyone we dealt with, Nancy, Emily and Steve. A special thanks to Steve for being incredibly adaptive to our situation and taking the time to show us around the property answering all our questions and insuring we got a suitable property for our needs. Could not recommend them enough.
5/5
Googlethank you all at Andrews for helping my brother john and understanding that buying for some people is quite a hard process, so thank you Laura for your help and professionalism regards Julie :)PositiveProfessionalism
Thanks Julie! What a lovely review. And from a television personality no less. I'm so glad to hear that you're happy with the service you and your brother have received.
5/5
TrustpilotTasteful Apartment
First of all, the apartment is very beautiful and clean. Located in a serene environment. A very tasteful apartment. This shows that Andrews have taste and likes quality stuffs. The lettings consultant Shannon from the Downend branch was amazing and brilliant. She explained everything to me in detail and allowed me to take pictures and videos. I am blown away with everything
Hi Kingsley, what a brilliant review. We do indeed love showing people the fabulous properties we market that hopefully could be their future homes. Great to see you had such a fantastic experience with the team in Downend, particularly Shannon. Thanks, Rhys
5/5
TrustpilotAndrew's Bear Flat
The team at Andrew's Bear flat branch helped us with our recent house sale and were incredible throughout. Emma in particular was instrumental in keeping us updated on the progress of the sale and went above and beyond to get updates on the whole chain. We would happily recommend others to use Andrews as their estate agents
Hi Lydia, thank you for taking the time to write a lovely five star review. Fantastic to see the whole team have been a massive help on the sale of your home and even went above and beyond! I am thrilled to see you had such a great experience, thanks again and all the best, Lisa
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
