Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Andrews in Downend…
Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.
5/5
TrustpilotGreat service from Andrews in Downend…
Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
TrustpilotFriendly helpful staff at the Romford…
Friendly helpful staff at the Romford branch were good at both managing and later selling our properties. Paul the manager, and especially Kish, worked hard to find tenants, manage the properties and when we decided to sell, kish found buyers for us and followeed the whole process through to completion. We had 30m years of great support from the whole team.
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
1/5
TrustpilotWon't let you view property!!
Wanted to view a property, but Andrews won't allow us to view unless we provide our full financial proof of funds before the viewing. As no other estate agent is even asking for this, let alone insisting on it, we refused and therefore will not be viewing the property. The property has been on for months, so you'd think they would jump at the chance to get prospective buyers through the door, but not Andrews. How is this in the best interests of their clients?!?!? Crazy policy, and will result in them selling less houses. I'm told this policy is because they don't have enough staff to cope with the number of viewing!! Clearly Andrews is unfit for purpose.
5/5
TrustpilotAndrews property management
We've worked with Andrews for many years. The company manages our flat in Streatham for us. We've been pleased with the management, the feedback, the quick responses when needed. We are currently working with Louise and she's been very helpful with a number of projects we have undertaken over the past year. Happy to recommend them.
Thank you, James. We're thrilled to hear about your positive experience with our team, especially Louise. Your recommendation means a lot to us.
5/5
TrustpilotMonika…
Andrews Barnet are a very professional and diligent team of individuals who put your needs first .Every experience I have had with them in the past year has been great in terms of response and seeing to my needs. I highly recommend Andrews Barnet as the first word that comes to mind is excellence.
Thank you, Lloyd. We're very happy to hear about your positive experiences with our team in Barnet. Your recommendation and kind words mean a lot to us.
5/5
TrustpilotEle and her team at the Clifton branch…
Ele and her team at the Clifton branch went above and beyond. Highly recommend.
Hi Joseph, thank you for the five star review. Great to see that Ellie and the team in Clifton have been on hand to help you. Thanks again, Rhys
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
1/5
Trustpilotbad exprience
My experience with the Reigate office was very poor. I do not feel more detail is needed but suffice to say I experienced terrible communication and lack of knowledge from the branch resulting in large costs incurred by myself! - thank goodness for the property Ombusman who resolved the matter fairly.
Hi Sam, we appreciate the role the Property Ombudsman played in resolving the matter, and we’re very sorry that you ended up in this position. We have taken action to review communication and processes with the team, to address the service failings that you experienced.Alison
5/5
TrustpilotHorley viewings
Today we had a viewing with Nancy from Andrews in Horley.Nancy was very kind and helpful.She really took the time to show us other properties that she felt would be suitable in addition to the one we had originally booked for. Nancy was very efficient and professional handling our queries and any questions we had.She made the viewings a pleasant experience. Thank you
5/5
TrustpilotKeynsham office- Molly
Molly has been so helpful and made the whole process so easy! Can’t wait to rent this property thanks to Andrew’s Keynsham!
Hi Jenny, we really appreciate you taking the time to leave us a five star review. We know that Molly and the team in Andrews Keynsham will be really pleased to see it. Great to see you had a brilliant experience with us.Thanks, Rhys
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
TrustpilotFrom the moment we contacted Steve at…
From the moment we contacted Steve at Andrews Horley 2 weeks ago we found that his knowledge, expertise and professionalism was second to none. We’ve have been kept informed every step of the way and he has always been on hand to answer any questions we had. We have used Andrews before and their standards have not dropped, would definitely recommend and use again if needed. Thank you Steve.
5/5
TrustpilotUsed Andrews Southville to sale my…
Used Andrews Southville to sale my home, a very stressful time however Rebecca and the team I cannot recommend enough
Hi Sally, thank you for the five star review. We appreciate that any house move can be stressful so it's great to see that Rebecca and the team have been on hand to help you out each step of the way.Thanks again, Rhys
5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
