Trusted Agent profile · Sutton
★★★★★
2,103 reviews across 2 platforms
11-13 High Street, Cheam, Sutton, SM3 8RQ
Andrews Estate Agents's office in Sutton, at 11-13 High Street, is rated 4.7 out of 5 across 2,103 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
5/5
TrustpilotMassive thanks to Hayley and Louisa for…
Massive thanks to Hayley and Louisa for assisting me this past year while I’ve been living in Gloucester! I’ve thoroughly appreciated all their help 😁
Hi Jack, we really appreciate you spending the time to write us a review. It's great to see that Hayley & Louisa have helped you settle into your new home in Gloucester, thanks again for your feedback, Rhys.
5/5
TrustpilotGood service & nice staff
Have used Andrews (Southfields branch) for over two years now and the staff always do their bit to make all the processes easy for you.I have recently renewed my tenancy & we had some delays in getting some documents together from the landlord. Tomasz Faba at Andrews Southfields kept us updated with the process and was professional at every turn.Highly recommended.
5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
5/5
TrustpilotVery pleased with Keynsham brach
I used Keynsham branch and they were amazing. Buying a house is always stressful but Justine made it easier. She was very professional and helpful. Always respond quickly. I'd definitely recommend using them!
Thank you, Barbara! We're thrilled to hear about your positive experience with Antonia and our team. Your kind words and 5-star rating mean a lot to us. Best wishes in your new home!
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
5/5
TrustpilotReece, Balham Branch - 5*!!!
Reece, Balham Branch - 5*!!!Reece has been amazing and is one of the best professionals I've come across when looking to buy a property. Highly recommend.
Thank you for the five star review! It's great to see that Reece has been so helpful with your search before and certainly the description of Reece's dedication to his work is high praise indeed. Good luck with your continued search.Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
4/5
TrustpilotI received timely reminders
I received timely reminders, plus the correspondent, Shannon at the Downend Agency Office was patient and respectful. Yhe viewing was satisfactorily done.
Hi Ebenezer, thank you for sharing your feedback. Brilliant to see you had a positive experience with the team at Downend especially with Shannon, if of course there was anything we could do to make our service the full five stars for you, we'd love to hear it! Feel free to drop me a line RMessenger@AndrewsOnline.co.uk, thanks, Rhys.
5/5
TrustpilotGreat experience, Shamiya was lovely…
Today we met Shamiya (from Downend hub) at the property. She was on time, took us around and explained everything. I had a good impression on her from the first day when I had a telephone conversation about the property. She was a polite lovely lady. Hats off Andrews team and Shamiya
Thank you, Fathima! We're thrilled to hear about your positive experience with Shamiya and our team. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotAmazing communication
Had a viewing for a property with Issy at the Downend brand who couldn’t be more helpful. The best communication I’ve ever had with a letting agent, was so proactive in keeping us updated with the status of our application and also seems like a genuinely lovely person. An excellent representative for your company - deserves a raise!
Thank you, Ezra. We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
TrustpilotHow refreshing to actually find an…
How refreshing to actually find an estate agent who is not only honest (no wide angle images what you see is what you get) but also after numerous agents in the Bristol area being extremely disinterested (I am a single parent with one income) all the lovely agents in the Keynsham office (particularly Georgia) were so incredibly reassuring and non-judgemental and went our of her way to make things happen for us to move. I cannot rate this estate agent highly enough and if you're looking for honesty and being by your side the whole way do not look at any other estate agents in the area (They were all incredibly unhelpful and actually seemed bored and never called back despite saying they would). I am incredibly grateful for their hard work in finding us the perfect place to live. They go above and beyond. Don't bother with any other agent seriously. It's not all about money for this agent.
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
5/5
GoogleNo wishy washy sales pitches. Just straight to the point, factual and professional advice. Thanks Matt and the team for making it happen. Recently sold my flat for asking price after second viewing. Can't ask for much more!PositiveResponsiveness, Professionalism
Good afternoon David. Sounds like the guys are providing a great service. Good to hear.
1/5
TrustpilotDo not give these company your money!.
I am disappointed with the company’s way of handling an holding deposit . They requested we pay this amount (£346.15 ) to let a 2 bed flat after failing the reference check. We demanded for our deposit back. We were told that we couldn’t get a refund because we told them we earn more. I have requested them to send us a proof or document where we confirm our earning. Nothing was sent. All they said was for us to get a solicitor that the deposit has been handed to the landlord and they will not refund and they will not reply any more email from us.
Thank you for taking the time to share your feedback on the pre-tenancy process with Andrews, I am sorry it did not meet your expectations and we weren’t able to help you with your housing needs. Under the Tenant fees act 2019, if referencing fails due to an omission or incorrect details being provided by a tenant for referencing causing them to fail the application, we are legally able to retain your holding deposit. I understand it looks like you asked for further information on this and on which document you stated your total earnings, I’m sorry this information was not provided to you at the time. If you could email wecare@andrewsonline.co.uk with the details of your situation, we will be happy to look into this further and provide you with the information you have requested.Kind regardsCarl HowardGroup Chief executive
5/5
TrustpilotSteven Pearce- Exceptional Service
Steven Pearce and the entire Bishopston team were superb throughout the selling process. My property had some complexities due to cladding works and regulations. Steven took exceptional ownership of helping me , the buyer and the conveyor work through these points. I would highly recommend working with this team. They communicate in a timely fashion , are transparent and forthcoming with solutions. Many thanks!
Hi Michael, what a brilliant review! Thank you for taking the time to share your experience, it's great to see that Steven was on hand to help you each step of the way and continue to push your sale through. Thanks again for the review, we know Steven and the team will really appreciate it, Rhys.
5/5
TrustpilotI had several viewings with Andrews…
I had several viewings with Andrews Downend and they were so friendly and helpful. They took time to help me with my questions about the area and quickly found out info from the vendors I needed.I am just sorry I didn't find my home with them as they were lovely to deal with - a special shout out to Shannon.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton.
