Andrews Estate Agents Sutton reviews

★★★★★ 1/5

Trustpilot

Just disappointed

Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.

Laura · 10 July 2023

★★★★★ 1/5

Trustpilot

Disgraceful service and totally ageist

My family are horrified at how Andrews Tewkesbury treated my 80 year old mother who needed help letting a property. They were completely ageist, knowing she didn't have a computer to upload the many documents needed for her tenancy, there was a total lack of support and understanding for a vulnerable elderly lady. She had no choice but to use their online system 'Goodlord' and staff were unhelpful, messing her around until she didn't know which way to turn. They didn't turn up for our meeting or viewing or follow through with requests for information or for things to be done to the property before she moved in. The house was cleaned at the last minute the day before she moved in as the Manager from another branch had to get her home cleaner to go in, the carpets were still wet even though the property had been empty 18 months. The furniture was still there days before and no appliances were checked other than the required basic electrical check, so Mum had to deal with a leaking rusty kitchen sink that had to be replaced, a blocked downstairs toilet backing up into the shower which even now does not flush properly, night storage heaters that are so old the bills are through the roof in a cost of living crisis, the thermostats simply don't work and a freezer that was so old it had to be replaced. There are blood and other stains on the carpets that won't come out but would you want to live with blood at the bottom of your stairs where the owner had a fall? The garage light didn't work and took months to be fixed. To name a few issues.When my brother complained, the Manager from Bishops Cleeve called to reassure us that it would be sorted but it took months and much stress for my Mum. I wrote two letters of complaint which made no difference, the Manager didn't return my calls and wrote back like a solicitor, a cold point by point letter stating whether they 'upheld' my complaints, most of which they had to and apologised but never once acknowledged how shockingly poor they were in their treatment of someone vulnerable and needing help. They clearly don't care about their very bad reputation locally. One of their contractors didn't turn up, when Mum called to let them know she heard them discuss the fact he refused to go out due to not being paid hence it took months to fix things. I have never come across anything like it - lack of care, no returned phone calls, being bounced back and forth between branches in Tewkesbury, Bishops Cleeve, Surrey and Bristol!! Incompetent. Finally they sent my Mum flowers, this didn't even scratch the surface with the problems and time wasting for us all or what she was put through and I would never deal with this company again. They really are blind to themselves and should be ashamed of how they deal with elderly people who just need a little support and kindness.

Nina · 8 July 2023

★★★★★ 5/5

Trustpilot

Downend branch

Thank you to Issy in the Downend branch for showing me around a potential property today. Very helpful!

Claire · 20 May 2024

★★★★★ 4/5

Trustpilot

Sale of my buy to let property

Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.

Rena · 30 May 2022

★★★★★ 5/5

Trustpilot

Natasha at Balham Office was fantastic

Natasha at Balham Office was fantastic. A no chain sale and purchase developed into a stressful mission. She was there all the way, keeping communication channels open and smoothing the way.Patient, calm and a very experienced professional; My recommendation is to seek out Natasha. Advice: never try to sell or buy using on line agents you need someone who cares and drives the process.

Paul · 27 June 2023

★★★★★ 5/5

Trustpilot

I am very pleased

I am very pleased, I am very grateful to the Keynsham branch, especially Molly and Casey who are very competent and polite, Only the best recommendations

Олена · 27 November 2023

★★★★★ 5/5

Trustpilot

Experience of renting via Andrews

I rented a flat in Abingdon via Andrews for about seven years, and I always found them to be helpful and efficient, even during the difficult period of Covid lockdown. They were always friendly and any requests for help were dealt with promptly. It is a pity that their Abingdon branch has now closed, but even so their people in the Oxford branches were always able to help.

Robert · 3 April 2024

★★★★★ 5/5

Trustpilot

Great team

Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations

Alexander · 1 February 2024

★★★★★ 5/5

Trustpilot

Excellent Communication, very professional and helpful

Andrews, Wallington.

Ritesh · 15 May 2026

★★★★★ 5/5

Trustpilot

Emma and Emily were brilliant in…

Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.

Tom · 2 July 2024

★★★★★ 5/5

Trustpilot

Market leaders in South London

Andrew and his team at the Streatham office handled the sale of my property recently. They were professional and courteous at all times. Courtney the sales progressor kept me informed throughout the process taking the time to call me at regular intervals to keep me abreast of the progress and thereby ensuring it was a stress free experience. It has been an absolute pleasure working with them and I would recommend them without any hesitation.

F · 10 May 2022

★★★★★ 5/5

Trustpilot

Fantastic

Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth

James · 29 June 2024

★★★★★ 5/5

Trustpilot

Sarah Robinson who deals with…

Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.

Rebecca · 13 February 2024

★★★★★ 5/5

Trustpilot

Jennifer is our property manager and is…

Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.

Mrs · 22 January 2024

★★★★★ 5/5

Trustpilot

Bought and Sold via Andrews Reigate. Isaac was brilliant.

We bought and sold via Andrews in Reigate earlier this month.Isaac, our agent on both, was brilliant throughout. Helpful, responsive and professional. Matt and team were also really responsive.5 stars to Isaac and team in Reigate.Only grumble was in relation to the service from our solicitors (CTW solicitors) recommended via Andrews conveyancing, who's communication was sadly nowhere near the same standard!

Mark · 31 August 2023

★★★★★ 5/5

Trustpilot

Southville branch cleaner

I popped into Andrew’s in Southville this morning and finally had the pleasure of meeting Lisa! I came in to express how happy I was with Julene’s cleaning of the property I started renting earlier this week. She did such a thorough job and it was really quite impressive how sparkling she got the oven looking! She brought a lovely energy into the house as well and I just felt that her hard work should be noted as I used to do cleaning myself!

Jess · 10 June 2023

★★★★★ 5/5

Trustpilot

Sydnie was very helpful

Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!

Danny · 10 April 2024

★★★★★ 5/5

Trustpilot

Happy Customer

Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one

Natalie · 29 July 2024

★★★★★ 5/5

Trustpilot

I spoke to Jasmine who was courteous…

I spoke to Jasmine who was courteous and professional throughout our interaction, great service!

Jemma · 11 July 2024

★★★★★ 5/5

Trustpilot

Great help from Ashley (Westbury on Trym branch)

Ashley and the team were very helpful. They go the extra mile to help customers. Thank you.

Syed · 17 May 2024

★★★★★ 5/5

Google

We are relocating after 43 years in the same home.. attentive and professional service from everyone at Andrews.. thanks to Dan. Anna, Matt, David .Laura & Yvonne.. helped us with any queries & problems. highly recommend to anyone looking to sell or buy..

Vanessa · 16 April 2022

★★★★★ 5/5

Trustpilot

Professional service

Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael

Dear · 23 February 2024

★★★★★ 5/5

Trustpilot

I want to thank Andrews property Group…

I want to thank Andrews property Group for making it easy for people getting good accommodation,thanks to Ruth,and the other staff members most special thanks goes to Patrick, you,re the best thank you so much for your understanding and patience with me and above all thank you for putting a smile on my face.I am happy I move in to my accommodation. Keep the good work.

Patience · 27 March 2023

★★★★★ 5/5

Trustpilot

Everything went really smooth…

Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.

Prince · 23 April 2024