Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTotally Dreadful.
Personally I have dealt with so many letting agencies in the past & Andrews has to be the worst one so far, if I could give 0 stars I would. Everything now is greed & money with andrews & the amount of b.s they feed you is unbelievable! For instance: every year now I have a flat inspection where they measure & take photos of every room & i also have an asbestos inspection ever year. I always ask the question with out fail .... has the flat or the asbestos grown or shrunk within the last year? For some reason they can never give me an answer! Pathetic. Hopefully 1 day Andrews will change or go bust but I think I’m dreaming.
Henry · 16 February 2022
Agent replied · 12 June 2024
Dear Henry, we’d like to look into any issues you've had, please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?
★★★★★ 5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
Nanda · 21 August 2023
★★★★★ 5/5
TrustpilotOne of the trustworthy company where…
One of the trustworthy company where they had supported for the house viewing for multiple attempts within quicker duration with fast and prompt response . Especially zyad is quite supporting in following up closely and support the customer needs..thank you for that
Mohammed · 14 November 2024
Agent replied · 22 November 2024
Thank you, Mohammed! We're so pleased to hear about your positive experience with our team, especially Zyad. Your kind words and trust mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotStan from the Orpington Branch has been…
Stan from the Orpington Branch has been a joy! He has made this process extremely easy for me and has been transparent throughout. Communication has been flawless and all questions I have had have been answered efficiently and fully. Thank you for the experience and for sourcing me a beautiful place to live.
L · 25 April 2023
★★★★★ 5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Melanie · 10 September 2024
Agent replied · 23 October 2024
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotFriendly and efficient service
A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.
John · 21 April 2023
★★★★★ 5/5
TrustpilotIt was easy to get in touch with…
It was easy to get in touch with Andrews Property Group, and they were responsive to all of our questions and concerns. The agent and back-end staff were very professional and knowledgeable. They made the buying process very smooth without any delays or issues. I would highly recommend Andrews Property Group for your property needs.
Moloy · 29 March 2024
Agent replied · 12 June 2024
Hi Moloy, thank you for taking the time to leave us a five star review! Fantastic to see our team have been on hand to help you whenever required through your search and eventual purchase. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotGreg Lines of Stroud Branch 5 stars
Greg Lines of Stroud Branch is a great communicator and is thorough and professional.
C · 26 October 2023
Agent replied · 12 June 2024
Thank you for leaving a five star review, we believe that communication is key to any relationship and it's brilliant to see Greg has been on hand to keep you updated throughout your dealings with us.Thanks, Rhys
★★★★★ 5/5
TrustpilotWe thoroughly recommend Andrews in…Keynsham
We thoroughly recommend Andrews in Keynsham. We met with Freya at our chosen property and she arranged a second visit at short notice as we were living out of the area. Justine at the office kept us up to date with all the necessary actions needed. Justine and Freya were both professional and helpful.
Jackie · 15 March 2023
★★★★★ 5/5
TrustpilotAndrews Southfields are such a please…
Andrews Southfields are such a pleasure to work with, having worked along side the management team for many years, particularly to Michelle in the PM division always goes above and beyond to ensure everything runs smoothly, so easy to communicate with and extremely efficient! An Invaluable Member of the team. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Lewis · 12 June 2024
Agent replied · 15 June 2024
Hi Lewis, thank you for taking the time to leave us a review. Fantastic to see your dealings with us over the years have been great! We know Michelle will really appreciate your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThe selling of my two bedroom flat…
I would just like to take this opportunity to thank james and his team at Andrew’s in Wallington for the smooth sale of my flat in wandle road hackbridge, Wallington, Surrey I would without hesitation highly recommend them to family and friends who where looking to buy or sale a property they are very good at what they do .
Joe · 11 December 2023
Agent replied · 12 June 2024
Hi Joe, thank you for your five star review! Great to hear you had a smooth sale with your flat and the team were able to assist you! Thank you for the recommendation too, it is really appreciated! All the best, Laura.
★★★★★ 5/5
TrustpilotGreat estate agent!
Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!
Beth · 12 February 2024
Agent replied · 12 June 2024
Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSearching for a flat
I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.
Africa · 10 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotOutstanding service
First estate agent I contacted. Polite, efficient and made understanding all the legality simple and straightforward. Contact via, SMS, email and phone easy, always prompt and what made it more easy, I got tenants within weeks - no wait. Staff very professional and knew exactly what their client wanted. Fantastic service - Thank you to all but especially Nathan.
Rahman · 3 August 2022
★★★★★ 4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Alex · 13 February 2024
Agent replied · 12 June 2024
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Rhys · 7 December 2023
Agent replied · 12 June 2024
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
★★★★★ 5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Damilola · 13 November 2023
Agent replied · 12 June 2024
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
★★★★★ 1/5
TrustpilotAvoid them if you can.
Appalling lack of professionalism, huge amount of time to sort out any issues. The house I rented was run down with no investment from the landlord. The Andrews team constantly changed, there was no communication or consistentcy, a fallen down ceiling, black mould were left for months without resolution. Lots and lots of things fell between the cracks - they just weren’t on top of things. They refused to let me attend check out (due to Covid) and then tried to fleece me on the deposit which they held onto for 6 months. I think they are fine if you’re buying a house because they are incentivised to act on your behalf. As a tenant nobody is your advocate, least of all Andrews. If you are a landlord with any principles I would avoid them.
Lou · 10 November 2021
Agent replied · 24 August 2024
Thank you, Lou! We're thrilled to hear about your positive experience with Shannae at our Balham branch. Your kind words mean a lot to us. 😊
★★★★★ 5/5
TrustpilotBest for support of a private landlord
Thank you Greg Lines and the team at the Stroud branch for your help again as I relet my property: From recommendations for decorators and inventory takers, guidance on taking references and providing rent reviews. I will always use Andrew’s to find me new tenants and support me as a landlord. Highly recommended.
Karen · 2 March 2023
★★★★★ 5/5
TrustpilotPurchase of property
Andrews in Keynsham were great in purchasing my property from start to finish.From initial viewing,arranging a mortgage to completion.All my questions and queries were dealt with in a clear & professional manner.My sales negotiator Freya Alford was extremely helpful and professional throughout as were other staff involved.
Air · 23 August 2023
★★★★★ 5/5
TrustpilotRecommend
I would recommend Andrews estate agents in Worcester Park. Antony was fantastic. Always helpful and supportive. He kept the sale on track.
Susan · 24 January 2023
Agent replied · 24 August 2024
Hi Susan, thank you for the five star review. Amazing to see you've dealt with us numerous times over the years and fantastic to see you've always had great experiences with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotPositive experience of Andrews as a landlord
I've been working with Andrews, and specifically Michelle Smethurst for close to 20 years. It's been a fantastic experience! During that time she's partnered in finding long term tenants, helped managed repairs, dealing with the council and the ongoing relationship with tenants. She's my trusted partner!
Robin · 12 August 2024
Agent replied · 24 August 2024
Thank you, Robin! We're thrilled to hear about your positive experience with Michelle over the years. Your trust and satisfaction mean a lot to us.
★★★★★ 5/5
TrustpilotNancy has been extremely helpful in our…
Nancy has been extremely helpful in our viewings. The way she provided all details really helps us as Tenant. I am placing the offer for the property today itself as pleasantly happy on overall experience.Thank you Nancy and Andrews Team for accommodating our requirement of viewing as well. Regards Swati Singh
Swati · 27 April 2023
★★★★★ 5/5
TrustpilotLisa and Robbie were great
Ruth · 2 April 2024
Agent replied · 12 June 2024
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
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