Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been dealing with Sumita Jolly
I have been dealing with Sumita Jolly, Senior Negotiator at the Kingsbury for many years now. I always found her helpful and approachable and dealt with any questions I had efficiently. Thank you Sumita. Keep up the good work.
Patrick · 13 December 2023
Agent replied · 12 June 2024
Hi Patrick, thank you for your five star review. Fantastic to hear Sumita has been helpful to yourself and answered any questions you had! Thank you for your kind words and all the best, Laura.
★★★★★ 5/5
TrustpilotSale of our home.
From assessment to completion the service from Andrews has been first class. Team kept us informed at every stage and ensured that we knew what was happening for us to be able to make informed decisions. A special thank you to two members of staff, Emily for her initial contact and guidance and Sophia for cheerful manner and support throughout the process. The company should be proud to have them on their team. Obviously a well led team.
Mike · 11 June 2024
Agent replied · 15 June 2024
Hi Mike, firstly congratulations on the sale of your home. Secondly, it's fantastic to see the great experience you've had from the team each step of the way. We really appreciate your feedback and know the team will too. Thanks, Rhys
★★★★★ 5/5
TrustpilotSouthfields branch
Southfields branch: Keli Viana is a very personable salesperson, always ready to make time for you and east to talk to. Extremely knowledgeable about the housing market; I wouldn’t hesitate to use her and Andrews Southfields again and would recommend to others.
Kate · 29 September 2023
Agent replied · 12 June 2024
Hi Kate, thank you for the five star review for the team in Southfields, with particular mention to Keli. Great to see Keli was sharing her wealth of knowledge with you, we think that's a big help in an ever changing market.Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcelent!!!
Shoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.Maria and Gustavo
Vallita · 10 April 2023
★★★★★ 5/5
TrustpilotGreat responsiveness, help, and professionalism from Anisa
Anisa at Andrews has been a great help throughout the process of setting up my tenancy as I moved to start a new job. Despite a few hiccups in viewings (through no fault of her own) she was accommodating and polite, and managed to sort things out. Throughout the admin and paperwork process her communication was quick, clear and she provided good advice to keep things going as smooth as possible. I’m delighted with the service I’ve received, and would be glad to use Andrews in the future.
Grant · 30 April 2024
Agent replied · 12 June 2024
Hi Grant, thank you for taking the time to write a lovely five star review. Amazing to hear Anisa has been a massive help with setting up your tenancy and she was able to provide excellent support and communication throughout the journey. I am so glad to hear you are delighted with the service and we look forward to helping you again in the future if you need us! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotCustomer Service
This review is about the service that I received from Lettings Consultant Kinga Mielecka at Andrews Morden Branch. Kinga has been very helpful and efficient with her role.
Wije · 12 July 2024
Agent replied · 24 August 2024
Thank you for the five star review. Great to see that Kinga has helped you with everything you've needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotHuge thank you to Greg at the Stroud…
Huge thank you to Greg at the Stroud branch, from viewing all the way to getting the keys Greg made everything easy, clear and straight forward!!! Thanks again mate.
Gav · 24 June 2024
Agent replied · 24 August 2024
Hi Gav, thank you for taking the time to leave us a review. Fantastic to see that Greg has made everything so easy and simple for your move. We know he will really appreciate it. Thanks again, Rhys
★★★★★ 5/5
TrustpilotRecommend Isaac, Reigate Branch
Would thoroughly recommend Isaac in the Reigate Branch. Really helpful, tuned in to my concerns and fears about selling my home after many years of being here. The epitome of calm and reassurance. A gem.
Maxine · 29 February 2024
Agent replied · 12 June 2024
Hi Maxine, thanks for sharing your experience with us. Great to see that Isaac was able to help you with everything and set any concerns aside we really appreciate the feedback and recommendation. Thanks, Rhys
★★★★★ 5/5
TrustpilotSolid Advice and Guidance
Ben, in lettings Purley, gave me his undivided attention in answering my query about increasing the rent on our property this year. We have used Andrews for over 17 years and while we manage the property ourselves, Ben gave me extremely helpful advice and guidance on current market rental prices and what we could ask our sitting tenants to pay from the next renewal, in accordance with the tenancy agreement terms ie CPI increases. Thank you- very helpful
Gerry · 5 June 2024
Agent replied · 12 June 2024
Hi Gerry, thank you for your continued trust in Andrews to provide you with all the knowledge you need to make an informed decision. Thanks for sharing your experience, we know Ben will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks Sarah
Andrews always provided great servuce and quick responce to my emails and requests. A special thanks to Sarah who is always ready and available to assist
Lou · 13 August 2024
Agent replied · 24 August 2024
Thank you, Lou! We're thrilled to hear about your positive experience with our service. Sarah will be delighted to know she made a difference. We appreciate your kind words!
★★★★★ 5/5
TrustpilotJanine Derbeyshire is the best…
Janine Derbyshire is the best property manager we have had in 10 years of renting. She is proactive and has the best for the landlord in mind. Great communication too.
Customer · 3 June 2024
Agent replied · 12 June 2024
Thank you for the five star review. It is fantastic to hear that Janine has been the best property manager you have had in the last 10 years , and that she has been proactive with the best for the landlord in mind. Thanks , Lisa
★★★★★ 5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Mr · 13 November 2024
Agent replied · 22 November 2024
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotMatt Plunkett and Andrews Reigate are THE BEST
Had the great pleasure of dealing with Matt Plunkett and Nancy Henley at the Reigate branch with the sale of our property in Crawley. Both offered exceptional service throughout our experience, they were professional, proactive and honest which made a stressful time a lot easier. Having dealt with a few agents I can hand on heart say I would go no-where else but to Andrews in Reigate if I needed to sell again and would recommend anyone looking for an agent to get in touch. The personal touch offered, particularly by Matt made a real difference and reassured us when at times the conveyancing process became difficult.
Chris · 30 March 2023
★★★★★ 5/5
TrustpilotAndrews Estate Agents Gloucester
It was my first time looking for a property to rent and my dealing with Jasmine from Andrews Gloucester was such a blessing. Her knowledge, coupled with positive energy and kindness in handling and providing me with the necessary information to help me make a decision, made me trust I was in good hands. Jasmine is friendly and takes time to listen. Her responsiveness is on par. I would not hesitate to recommend Andrews or use them again.
Kasonde · 28 May 2023
★★★★★ 5/5
TrustpilotAndrews, Southville
Andrews, Southville - Unbelievably smooth sailing! I want to say a massive thank you to Lisa and Matt at Andrews who were excellent from start to finish! I was very apprehensive when it came to selling as all you hear in the news are stories about sales falling through and house prices plummeting but I spoke to the guys in branch and I knew I was in good hands from the off. I felt that both Lisa and Matt were equally invested in me and weren't just out to sell my house for whatever they could get for it. Every conversation with them was informative and worthwhile and it didn't take them long to get a great buyer in place and I'm delighted to say I was able to complete withing 3 month. Absolutely not what I was expecting when I set out and it's all thanks to the great work of the guys at Andrews Southville. Thanks so much! :)
TomM · 27 March 2023
★★★★★ 5/5
TrustpilotAndrews Westbury on Trym
Very pleased with the service i received from Andrews Westbury on Trym branch. Claire and Ashley went above and beyond. They made the process of sale of our house from the start, Simple and Easy. They made it so easy,from the picture's of the house, booking Epc , the house was on the market for sale within days.The advise and support towards the sale of our house was invaluable. Not only we sold with Andrew's but we also found our dream home with them. They made what could have been a stressful and difficult process as seamless as could be. Very friendly, polite and helpful agent. Highly recommended
Mr · 23 March 2023
★★★★★ 5/5
TrustpilotAmazing service by Andrews Branch
Amazing service by Andrews Branch. A huge thank you to Andrew North Cheam for helping us to buy a house and making things to run smoothly.Thank you very helpful
Besmira · 12 June 2024
Agent replied · 15 June 2024
Hi Besmira, thank you for leaving us a review. Brilliant to see that the team in North Cheam have been so helpful throughout your dealings with us, congratulations on your purchase! Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat Experience with Andrews Headington - Thank you Anisa & Julie
We had a great experience working with Andrews Headington. Anisa & Julie was very efficient and attentive in helping us with our property portfolio. I highly recommend
Michael · 17 July 2024
Agent replied · 24 August 2024
Hi Michael, thank you for the review. Fantastic to see that Anisa & Julie were so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotOne of the Agents Shamiya Simpson from…
One of the Agents Shamiya Simpson from Downend was really friendly and helpful. Me and my partner were really satisfied with the quality work ethic she showed us.
Natalie · 27 June 2024
Agent replied · 24 August 2024
Hi Natalie, brilliant to see your experience with Andrews Downend was such a positive one. We know Shamiya will really appreciate it. Thanks again, Rhys
★★★★★ 5/5
TrustpilotLisa and the team made our move very…
Lisa and the team made our move very easy and stress free. Lisa is very friendly and professional and was a as pleasure to work with. Thank you
Maria · 26 June 2024
Agent replied · 24 August 2024
Thank you for the review. Amazing to see Lisa made such a good impression! Thanks again, Rhys
★★★★★ 5/5
TrustpilotWe had a really good experience with…
We had a really good experience with Andrews Reigate - dealing with Maria M and Edward B - Maria helped us get set-up and organize a viewing, and Edward showed us around the property, he was very helpful and was able to answer all questions we had about the property - we ended up putting in an offer, which was accepted, therefore thanks to both Maria and Edward, we are moving into a place we both love :)
Dana · 21 May 2024
Agent replied · 12 June 2024
Hi Dana, thank you for sharing your experience with us, we know the team at Andrews Reigate will really appreciate seeing your kind feedback. Wishing you all the best with the move and we are really pleased we could make your new home a reality. Thanks, Rhys
★★★★★ 5/5
TrustpilotFamily move...
We recently dealt with Zena and the team at Andrews in the Sevenoaks Branch who helped us relocate our family to Sevenoaks. The team were professional, polite and most importantly open and honest with us at all times where some other estate agents were not. This move involved a complicated chain which caused us some concern at times although Zena was always there to reassure us and provide the comfort we required. We would highly recommend Andrews in Sevenoaks. Thank you once again Zena!!!Best Wishes The Stacey Family
Mr · 11 March 2023
★★★★★ 5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Sian · 20 October 2023
Agent replied · 12 June 2024
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
★★★★★ 1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Guy · 11 April 2024
Agent replied · 12 June 2024
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
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