Trusted Agent profile · Sutton-in-Ashfield, Nottinghamshire
Verified
★★★★★
419 reviews across 2 platforms
47 Forest Street, Sutton-in-Ashfield, Nottinghamshire, NG17 1DA
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Sutton-in-Ashfield, Nottinghamshire, at 47 Forest Street, is rated 4.9 out of 5 across 419 reviews on two platforms, including 418 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Bairstow Eves won in 2026.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton-in-Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleThe team, especially Alix were helpful and patient with me, especially as my situation was quite complicated. I felt supported in the whole process and found it efficient and easy to understand. Thank you!
Thank you for taking the time to leave us this great 5* review Suzanne. Kind regards, Lucy, Customer Relations.
5/5
GoogleCurrently in the process of renting a property... Alix has been absolutely amazing ! Regular updates on the application, via phone and email. Went above and beyond... The viewing and application process was 5* , thankyou Alix your doing a great job 💯 An asset to the company …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleMoving house as we are needing a 3 bed and Amelia has been great through from viewing the property to going through the process with us. This has been a smooth process for us and communication has been great, thank you Amelia.
Thank you for taking the time to leave us this amazing 5* review Daniel Longden. Kind regards Lucy, Customer Relations.
5/5
GoogleFantastic customer service and what makes this place unique in estate agents are the genuine.. lovely , friendly, incredibly helpful people who work here. Always a pleasure to deal with them..
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJust want to say a big thank you to Sian and Alex who really made an effort to get my property rented. Very professional and humble.
Many thanks for the great 5* review and your kind words Reena. Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa was absolutely amazing! From start to finish she was professional and supportive. Excellent service all round, very responsive to calls and emails and always wanted to help in every way possible. She kept me updated at all times and went the extra mile to answer any questions I had. Highly recommend Lisa and the team!!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleIf we could give more stars we would!!! Both Lisa and Laura have bent over backwards to help us through our sale with every call and email answered or returned promptly. They have made a stressful time, as it is buying and selling a home, a lot happier with their professionalism and respect to the clients. Can highly recommended this agency should you be in the market to be moving home. A big, big thank you to all at the branch also.
Thank you Dave for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend Baristow Eves if you are looking to rent/buy a property, they’re helpful with anything you’ll need. Big thank you to Amelia Belcher for helping us to rent a beautiful property and guide us through the whole process, she has been very helpful and supportive with everything.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSian and the team have been great at setting up a new letting agreement. There were a few problems to deal with but they got them sorted out. Communication is key for me and theirs is spot on.
Thank you for leaving us your superb 5* review kevbrew. Best wishes, Lucy, Customer Relations.
1/5
GoogleDefinitely the worst estate agents we've ever experienced.( If giving no Star I would) Having agreed a few months ago on a property we're still waiting for safety certificate for GAS and Photos of other issues confirming that they are in order. Laura the person dealing with us has promised this would be emailed to us they haven't, Laura had previously insinuated we were lying when saying we didn't receive information about the house via their in house solicitor Country Wide Conveyancing Direct who they recommend to keep everything together.(Don't waste your money on these). Last Thursday we were told our Contract and Land Registry had arrived at the office and could we come and sign asap as Laura had checked them all was in order. On arrival we discovered the papers had issues regarding text and legally we weren't able to complete the process. After leaving the office we received a phone call from Laura saying she had the new paperwork and was posting it out ten minutes later she phoned saying the seller's solicitors were posting it out to us this woman presumably forgetting she'd said she was doing that. Don't waste your money or you're time on this estate agents they give very poor customer service I would go as far as saying patronising. As for moving in still in the dark..
Hello Paul, I'm sorry to hear about your experience with us. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey were just greate. 100% recommended!! Jenny was so helpful within the whole process of renting, she get 100%involve all the way and support us in order to understand everything. She made everything so easy and accessible. If you guys want to rent , definitely choose Bairstow Eves as they are professional, approachable, transparent and they put you on 1st place. Greate experience ever.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI bought my property last June and couldn't be happier with the process. Laura and everyone were fantastic throughout and were always happy to help with anything I needed
Thank you so much for taking the time to leave a review! We are thrilled to hear that you had such a positive experience purchasing your property with us. Our team is dedicated to providing excellent service and we are always happy to assist in any way we can. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLaura and the team were great with buying a property. Laura kept me updated and was helpful through the whole process. Thank you.
Many thanks Matt for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can not praise the team at Bairstow Eves Sutton branch enough for their ability to keep all the balls in the air to help me and my husband achieve the sale of our home of 32 yrs and helping us to buy our future home. Laura Michelle and the whole team really went above and beyond thank you 🙏🏻 so very much xx Merry Christmas & all the best for 2025
Thank you for your 5* review Helen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmelia has been fantastic,very helpful throughout the whole process. Amelia has made the process very easy and straight forward answering any questions and explaining any thing I didnt understand. Everyone I spoke to at Bairstow Eves has been really friendly and go above and beyond to help.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first time we called to put an offer for the house Laura has provided her high level for the best results She did informed us about everything and if we asked her something then did it straight away,I like the way she handles whole problems with a quick reply,no doubts in what she's doing From the beginning to the end of completion we had best service from Laura In general whole team was nice Thanks so much ⭐⭐⭐⭐⭐
Hi Gicu, thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Laura and the entire team provided you with excellent service from start to finish. Best wishes, Lucy, Customer Relations.
5/5
GoogleLaura S. at the Sutton branch was a great help and friendly, pleasant to deal with, great coffee maker and excellent communication throughout the process.
Thank you for sharing your positive experience with Laura at our Sutton branch! We pride ourselves on providing top-notch customer service and we are ecstatic to hear that Laura was able to assist you and make your visit enjoyable. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmelia & Jennifer have been a source of support and help during this period of me renting. They are quick to reply if you email or call. Thankyou
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery good customer service. Amelia was very helpful on speeding up the process for us to get in the property as quick as possible! Very helpful with the application form and quick responses when we have any questions. Highly reccommend going with Bairstow Eves!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe ladies at Bairstow Eves have been brilliant. I have dealt with Amelia Belcher who has gone above and beyond to help my find a property. Albeit I may not have found a property through their trying but I would definitely use them again
Thank you for taking the time to leave us a wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy agent Alix Millington is very friendly and helpful. She has shown me around the property, helped me with my application and stayed in contact with me throughout the process. I can highly recommend that of you are looking to rent a property that you use Bairstow Eves in Sutton-in-Ashfield. I couldn’t have asked for a better agent than Alix. Thank you for all your help Alix
5/5
GoogleI had started with one property and now had given three property to let. Baitstow Eves Sutton-in-Ashfield letting team spot on to there commitment from start to finish. Special thanks to Sian & Amelia. Brilliant team work. Keep it up. Thanks.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've just sold and bought a new property through Bairstow Eves in Sutton in Ashfield. Our whole experience with them has been very pleasant. They're all friendly and go out of their way to help when they can. Laura was particularly helpful and went beyond what we expected. Can't thank them all enough for everything they have done and helping us find our forever home. Would definitely recommend their services.
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleWonderful service from the Letting agents - both Alix and Sian were very helpful and kind. We found a home and they made the rental transaction seamless. I would certainly recommend this agency.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Sutton-in-Ashfield won Platinum; Bairstow Eves, Cannock won Gold; Bairstow Eves, Broxtowe won Gold; Bairstow Eves, Boston won Gold; Bairstow Eves, Tamworth won Gold; Bairstow Eves, Havering won Gold; Bairstow Eves, Ashfield won Gold; Bairstow Eves, Dagenham won Trusted Agent.
