Every review we hold for the Sutton-in-Ashfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom start to finish
Amelia was professional, organised and efficient. She was lovely in person and has made this process very easy. I had dealt with other estate agents in the Alfreton area and was appaled by their lack of professionalism, the state of the houses they were showing and unwillingness to help with the process. Customer services at Bairstow Eves is clearly a priority and Amelia is extremly good at her job, I would 100% recommend them.
Nicola · 16 July 2023
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend!
I used Bairstow Eves Sutton as a first time buyer looking to purchase my first home within Sutton-in-Ashfield and Countrywide to obtain my mortgage offer.
Viewing properties:
I was signed up to a number of estate agents in the local area but found Bairstow Eve’s volume of properties which met my requirements superseded all of their competitors. They were pro-active in sending mailers which were all relevant, as well as phoning me directly. Lisa would always go the extra mile to respond promptly and arrange viewings on properties she knew suited my needs.
Obtaining an agreement in principle:
Although i’d already attained an AIP from another broker, I made the decision to obtain my AIP and eventually mortgage offer through Country Wide to keep everything in house. Dan Holmes was my mortgage advisor, he was excellent, extremely knowledgable, helpful, answered all questions and concerns of which we had throughout the whole process. Would highly recommend.
Completing the purchase:
The process after my offer being accepted and the purchase completing was longer than I was expecting as a FTB but due to no fault of Bairstow Eves. Throughout the process, Lisa was pro-active with her updates, keeping me informed along the way and going out of her way to chase any 3rd parties involved in order to ensure a smooth transition. Lisa was open, honest and realistic throughout. I couldn’t fault her service in any way, she was always friendly, polite and re-assuring which is exactly what you want from an estate agent when you’re going through with a property sale.
Additional call outs:
Whenever Lisa wasn’t available, Corey and Dan at the branch would always do whatever they could to support me which was excellent. Shout out to you two too! 😁
I would most definitely use Bairstow Eves - Sutton and Dan Holmes as my mortgage advisor again in the future. Thankyou for all of your help!!!
Rhi · 2 March 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was getting really down about our house hunting for our first family home. Laura was fantastic and she recommend a property which we couldn't believe we have actually managed to buy after being messed around by so many other estate agents. We can't thank them enough dean sorted our mortgage and they've been very accommodating with our travel limitations with our newborn. We can't thank them enough.
Gabrielle · 26 December 2023
Agent replied · 25 March 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves Sales and Letting Agents Sutton Ashfield service can only be describe as gold standard. Laura literally held my hand after my first enquiry and was relentless but very soft with her approach to help me find the right property. I felt I was her only customer as she will return my calls and check on my progress with a sense of urgency and care. Thank you Laura.
How can I not mention Corey? Thank you for showing me around and even jump starting my car for me. You will be glad to know that it is working perfectly fine.
Thank you Abi and Lisa for making the journey of securing my first buy to let an enjoyable experience. You are truly an amazing team that really care.
To anyone looking for the best all round experience- Don’t waste time looking somewhere else. Try Bairstow Eves Sales and letting Agent Sutton in Ashfield where worrying does not exist.
Richard · 1 January 2023
Agent replied · 30 July 2023
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just moved into my first property. Lisa and her team at Bairstow Eves made the entire experience a positive one. When I first started looking at houses, houses were being snapped up instantly and it was difficult to book a viewing let alone buy one. Bairstow was the only estate agent who let me know when a property was available for viewing. Given that I work full time, I didn't have the time to constantly check what was available, so I was really grateful for this. Lisa was always there to answer my questions and helped put my mind at ease. This was important to me as I bought the house on my own and didn't know what I was doing. I felt like I could trust her. Estate agents have a reputation of not being trustworthy, but I did not find this was the case. I would gladly recommend Bairstow Eves.
Lhara · 2 November 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleFrom the moment we put the offer in to collecting the keys - Laura has been there chasing and informing us throughout the whole process! We are so grateful as first time buyers to have ongoing support and clarity. Thank you Bairstoweves Sutton in Ashfield!
Kmv · 16 December 2024
Agent replied · 30 December 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery easy to talk to and understanding as well as everything being sorted so quickly! Amelia was absolutely brilliant, really felt like she went out of her way to help us and was in communication with us all the time. Thank you so much for all of your help!
Ben · 16 October 2024
Agent replied · 23 October 2024
Thank you for your glowing 5* review Ben. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAmazing service from Craig the mortgage advisor based out of Bairstow eves at Sutton, he was amazing from start to finish, from initial enquiry to fantastic communication though out the whole process. Would highly recommend to family and friends and anyone else out there thinking of using his services ⭐️⭐️⭐️⭐️⭐️
Craig · 13 March 2026
Agent replied · 13 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHaving already been on the market for several months with two other estate agents we were dubious about paying the initial set up fee. How pleased we are that we chose to move to Bairstow Eves. We agreed to market with them on Thursday afternoon and it was sold by Friday afternoon. Hannah was lovely helping us to get started. Once the sale was agreed Lisa took over care of us and did an excellent job. Lisa has been available and helpful every single time we have needed her and the many times our buyer has wanted to speak with her, Lisa kept us informed every step of the way and was very helpful, polite and professional.
We have recommended Bairstow Eves to our neighbour who has also chosen Bairstow Eves to market their property.
Sharon · 3 September 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful experience working with Bairstow Eves. From the very moment we purchased a property, right through to letting the very same property out a month later. The girls have done a tremendous job, special thanks to Laura, Alix and Sian for all of your help in making this possible!
Blake · 2 October 2024
Agent replied · 23 October 2024
Thanks for the excellent 5* review Blake! Thanks for your thoughtful comments about Laura, Alix and Sian. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA huge thanks to both Louise and Laura throughout the process of both my sale and purchase which has just completed mid December.
Straight off the bat Louise helped me secure a favourable fixed mortgage rate, but also helped me setup a home insurance policy and life insurance on the purchase property, which took away the additional paperwork hassle from myself.
Laura was there throughout the entire sale. There was a lot of communication issues between the solicitors on the sale side, and left to their own devices I really don’t think the sale would have gone through before Christmas let alone the New Year. Laura was constantly chasing up the solicitors and keeping both myself and my buyer informed of any progress that was being made so we could both do our parts.
I couldn’t ask for any more.PositiveResponsiveness, Professionalism
Mike · 28 August 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review Mike! We really appreciate it! Best wishes, Graham, Customer Relations
★★★★★ 5/5
GoogleAmelia was so helpful, she went above and beyond for me and my partner. Any questions I had and no matter how many times I rang to ask another question she was still so very helpful . I am so happy with the service we have had from this company and especially Amelia. So excited to move into out little home ☺️
Lauren · 25 January 2024
Agent replied · 25 March 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe had a property that went for , wich fell trough because of the seller. However,I was happy with Bairstowe Eves, Lisa has been brilliant always keeping us up to date and answering our queries. I would not recomend their mortgage advisor.In the mmiddle of the process, the mortgage advisor that we signed the contract with quit and it has been replaced with another one without anyone informing us.We tried contacting the new guy numerous times with no prevail and did not manage to get an answer out of him untill we called Lisa and she managed the get the hang of him.As long as you dont use their mortgage adviser, they are great.
Super · 30 July 2022
Agent replied · 30 July 2023
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently purchased our house with Lisa at Bairstow Eves in Sutton in Ashfield. From the very beginning the process was very well explained as we are first time buyers. The house as beautifully advertised and we really loved the 360° video of the house. Lisa kept us up to date with every step of the purchase. We are so so happy in our new home and I feel Lisa contributed massively to making our first purchase as easy as possible. Couldn’t fault bairstow eves at all and would have no qualms in using them in the future.
Thank you again Lisa, you deserve a medal for all you do. All the best, Sophie & Zak
Sophie · 30 July 2022
Agent replied · 30 July 2023
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the initial valuation visit by Michelle, through to a very quick sale at the asking price , the whole service and continuous support of Bairstow Eves was extremely valuable and always professional . A special mention to Corey who on many occasions went out of his way to explain , advise and help me through the process. Would highly recommend them to prospective sellers/buyers.
Terry · 26 October 2023
Agent replied · 25 November 2023
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleMoving is always a stressful event, however, Bairstow Eves made this as easy and speedy as possible. The agent who worked with us is highly attentive and always available at the other end of an email. All of the paperwork and finer details were handled swiftly and efficiently lessening the general stress that usually comes along with uprooting a family home.
Sami · 25 January 2024
Agent replied · 25 March 2024
Thank you for taking the time to leave us this great 5* review Sami. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJenny Else was absolutely fantastic in every step of our rental journey, from the viewing, to the application and with the process to obtaining the property. She was friendly, supportive and went over and above in liasing with the previous tenant in buying furniture from him.
We have moved from Wales and Jenny enabled our move to be smooth and positive.
We are very happy in our new home and look forward to future liasons with Barestow Eves
Rachel · 30 July 2022
Agent replied · 30 July 2023
Thanks for the great review Rachel! Best wishes, Graham, Customer Relations
★★★★★ 5/5
GoogleMichelle was amazing during our house purchase. We are first time buyers and we had so many questions during the process and she was always prompt to email back and answer my calls and chased our purchase to ensure it went though when we needed it to! Such a friendly voice to speak to on the phone too and remembers little things you speak to her about which I found very special. Thanks Michelle, you deserve a medal!
Tash · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe was looking to rent a house we saw one listed with Bairstow Eves of Sutton in Ashfield from the first time I called the office for a viewing all the way to end of signing the lease everybody was fantastic especially Amalia they was always friendly and helpful nothing was a problem with them with all my questions if you are looking to rent or buying I would highly recommend them.
Gvmtam · 2 March 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would highly recommend using this company to sell your property. Following a disappointing start with another company my sister and I were feeling very despondent. However from the initial visit with Hannah and throughout the process, the team demonstrated a professional and committed attitude, going all out to sell the property. Laura maintained contact throughout the process and was very reassuring about succeeding in the sale of the property. Thank you Bairstowe Eves!!
Julie · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleGreat experience with this company, Sutton In Ashfield branch. The staff who worked with me were very reliable in getting back to me on details and keeping me up to date. Very polite and reliable ladies. Special mention to Alix and Amelia who was brilliant in seeying through everything i had asked for.
Bella · 29 April 2024
Agent replied · 27 August 2024
Bella, thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was not the seller on my interaction with Bairstow Eves but I want to thank Lisa at Bairstow's for her dedication to keeping all informed and for making things happen despite multiple problems with solicitors (Stamp duty holiday is swamping them)
Lisa and her team contacted people, drove action and got the purchase across the line. If I had been paying Bairstow's, I would have added good value to my list.
I will happily purchase properties they are selling againPositiveResponsiveness, Professionalism
Directors · 24 October 2021
Agent replied · 25 November 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleLisa has been dealing with my grandparents’ purchase of a property and has absolutely gone above and beyond to assist with the logistics. She has kept us all up to date with any queries of developments, being a voice between the parties, which has massively helped. Where there has been frustrations with other parties, Lisa has done everything possible, making a very stressful situation that much easier.
The team as a whole have been very friendly and helpful, I would definitely recommend!
Thankyou so much guys :)PositiveQuality, Professionalism
Louisa · 28 August 2021
Agent replied
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a new landlord and therefore completely new to the lettings business. Sian and her team have been really helpful and supportive over the past couple of weeks whilst I have been looking for a tenant. They realised immediately how important it was for me to get someone trustworthy for my property and they have helped me immensely with the daunting task of finding someone suitable . I will definitely be using them again when I get my next property. I can not thank them enough for all the help and advice they have given me and are still willing to give. Thank you all, you have made a formidable task a lot easier and far less stressful for me. 10/10 ! 😊PositiveResponsiveness, Quality, Professionalism, Value
Victoria · 28 August 2021
Agent replied
Thank you for the wonderful 5* review and kind comments. Best wishes Lucy, Customer Relations.
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