The Avenue Sutton Coldfield reviews

★★★★★ 5/5

Trustpilot

Exceptional

I recently bought a property through The Avenue and I can’t recommend them highly enough. Having bought and sold several properties, not to mention having viewed many potential homes, I’ve never experienced a company like them. From the video introduction to my new home to having the keys dropped to my door on completion day, I have been amazed every step of the way. Alison is knowledgeable, efficient and provided a personal service throughout. Her advice, reassurance and friendly demeanor were most welcome during such a stressful time.An exceptional service from start to finish and worlds apart from your average high street estate agents. The Avenue is the only agent I would ever recommend.

Melanie · 13 October 2022

★★★★★ 5/5

Google

We sold our home subject to contract within 4 weeks with great support from Jack and the Avenue team with advice, great videos, photos and listing of the house. Brilliant feedback after each viewing and they kept in touch with us throughout the whole process. They are readily available for advice and support. We have just completed our purchase of our next property with them too. Would highly recommend and if I ever have to move again I would use their services. We’ve already recommended the Avenue team to our friends and neighbours who are also using The Avenue for their house sales too.

Jaspal · 15 January 2024

★★★★★ 5/5

Trustpilot

Why choose The Avenue

We have just sold our house through The Avenue. They were amazing throughout, excellent photography and drone footage and available for questions no matter how trivial. Excellent communication and lots of ideas for highlighting your property above others on the market. Having used other "high street" estate agents, I would highly recommend The Avenue, their fresh take on how to marketing properties is unique and show stopping. James, Hayley and their Team are a cut above the rest.

Jody · 23 February 2024

★★★★★ 5/5

Google

All the staff at avenue estate agents go above and beyond to sell your property and attention to detail is brilliant would highly recommend this company to sell your property this is my 3rd one sold by them and they have sold all of them with great professionalism

David · 23 May 2025

★★★★★ 5/5

Google

The service was so good, we are selling not one but two houses with Jack at the Avenue!. The approach is personable and contemporary. The videos are fabulous and however busy Jack is, he is always responsive. Would definitely recommend.

Rita · 10 June 2023

★★★★★ 5/5

Google

Jack and The Avenue are superb. He provides a luxury and professional service with amazing images and a photographer combined with a personal touch, where he was there to help with any advice or questions we had 24/7! We couldn’t thank Jack enough and would not hesitate to recommend him.

Chris · 10 June 2022

★★★★★ 5/5

Trustpilot

Used The Avenue Estate Agents to sell…

Used The Avenue Estate Agents to sell my property. Emma and Helen were fantastic throughout the process. Would definitely recommend

Mohammed · 9 August 2024

★★★★★ 5/5

Trustpilot

Thank you so much Bailee & Alice!

Fatima · 22 January 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish…

Amazing experience from start to finish with Anita. She is truly exceptional xx

Amy · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent personalised service

Excellent personalised service. Excellent communication. Brilliant marketing more expensive than the high street but they get the job done.

Michelle · 24 February 2026

★★★★★ 5/5

Google

Highly recommend Laura to anyone looking to view / purchase property! Everyone involved at The Avenue Estate Agents made everything feel stress free and easy. Thank you again!

Charlie · 11 March 2024

★★★★★ 5/5

Trustpilot

Exceptional service, very happy!

After a lengthy and stressful house hunt during this property boom, I can honestly say Emma was a breath of fresh air, providing an exceptional service far beyond any other agents we had experienced. Finally an agent that genuinely helped us, proactively looking for properties and always on hand for guidance every step of the way. Emma was a must for us when it came to listing our own property, offering a modern stress free process that we were very impressed with, beautiful video and photos that we will keep as memories, floorpans that are actually accurate with measurements (unlike most listings), well organised viewings with minimal disruption for us and as a result had a sale agreed within a week. We were kept informed throughout the sale without any issues and even on the day of completion Emma brought us biscuits, rolled up her sleeves and helped move boxes. Couldn’t ask for anything more.

David · 13 August 2022

★★★★★ 5/5

Trustpilot

Chris Poole, professional and informative

Chris was great, he explained the avenues business model to only have small portfolio of house and therefore he wasn’t rushed with other appointments. Chris was informative, asked questions that really got us to think about what we wanted in both selling and buying a house. Chris followed the visit with a pack of information quickly and efficiently. When we do come to sell we will definitely call upon Chris’s services.

Tony · 14 June 2023

★★★★★ 5/5

Trustpilot

A truly unique selling experience.....

We have brought and sold a few properties over the past few years, but no estate agent has provided a service quite like The Avenue, we knew their business was unique through the way the marketed properties and they exceeded all our expectations when we chose them to sell our house.They made every effort imaginable to ensure the process was exciting and fun rather than daunting and scary. The passion and enthusiasm shines through James, Hayley and Ella, they have a real commitment to ensure they know their clients on a personal and professional level which enabled us all to build a highly positive relationship. We received valuable daily updates via phonecalls, messages and emails, we also had a WhatsApp group set up to share appointments, feedback, messages etc. Nothing is too much trouble or out of the question, the staff have a family feel ethos which provided guidance, support and assurance throughout the whole process. We did take some time to find the right property, however the team were highly supportive throughout this, they even offered to join in with second viewings to offer practical advice, at no point did we feel pressured to find a property to purchase only support.I can honestly say you will not get a better service and level of professionalism we have experienced through using The Avenue, we highly recommend anyone wanting to sell their property, there is no better company! Thank you for making what could be a highly stressful time, smooth and supportive, and for helping us find our dream home, you are all incredible at what you do! From Steph and Rob McCubbin

Stephanie · 4 December 2023

★★★★★ 5/5

Google

Laura was a massive help when it come to finding us which properties were available for us & guiding us through multiple viewings!

Silky · 26 May 2024

★★★★★ 5/5

Trustpilot

Absolute Heroes!

Can’t recommend the team at the Avenue highly enough!Amazing service from start to finish and they all went above and beyond at every opportunity.Special mention to Holly who saved the day more than once!

Ravjit · 22 September 2023

★★★★★ 5/5

Google

Another amazing experience with the Avenue, Laura is such a great personality to deal with when it comes to the property sector!

Lucas · 26 May 2024

★★★★★ 5/5

Google

We had a great experience with Jack who helped us move into our rental property! He could never do more for us and we would definitely recommend him. Thanks Jack!

Olivia · 12 December 2023

★★★★★ 5/5

Google

5 start company seen few houses with this company nice customer service highly recommend them. speical thanks to Laura for booking viewings lovely lady

Nadeem · 14 April 2024

★★★★★ 5/5

Google

Jack and Laura did a great job selling my house. Kept me informed with the process and made it all really easy. Best thing is that they use modern methods of communication which made my life so much easier. Wouldn't hesitate to use them again. Would highly recommend

Tom · 16 April 2025

★★★★★ 5/5

Google

Chose the avenue after several reviews from people who had used them before, the service from jack and the team at the “Avenue” was first class , keeping me up to date with everything , and pushing a hard sale , with complications over the line, well done to all the team at the avenue, if you need an estate agent choose the avenue, professional, proactive, at all times. Ps a big shout out to holly Boylan who works at the avenue , great job 👏👏👏👌👌

ANTHONY · 17 October 2023

★★★★★ 5/5

Trustpilot

Superb Service

We were lucky enough to work with Emma for the sale of our house and purchase of new house. The circumstances with a previous sale falling through pushed us towards Emma and the service from Emma and The Avenue was superb.In order to keep the purchase we had made an offer, the vendors stated we must re-sell our house and within 3 weeks and they must be no chain buyers. With the odds against us, the team produced a set of photos and video for sale within 5 days, 15 viewings within 12 days, and 3 offers (and a sale) within 15 days (6 days early of our deadline). From that point forward, Emma and the team handled both our sale and purchase with complete professionalism and competence, completing and moving within 4 weeks from the resale of our house. The service was both personal and efficient. We would thoroughly recommend using The Avenue for your sale or purchase.

Nick · 22 April 2022

★★★★★ 5/5

Trustpilot

Amazing Estate Agent!

From the very first moment we stepped into the property we knew this was the house we wanted. With it being our first home we had lots of questions in which Emma always had an answer. The sale was a very quick one and at times had the potential to become a stressful experience but Emma went above and beyond contacting all the relevant people to make it as smooth a process as possible! Couldn’t have asked for a better estate agent who always went that extra mile. 100% would recommend her to anyone! Thank you for helping us find and buy our very first family home in which we hope to make so many memories. A very well deserved 5*s xx

Ciara · 21 April 2022

★★★★★ 2/5

Google

I must be a one off in comparison with the other reviews. I was recommended by Next-door to The Avenue. I rang them and left an answerphone message and had no response until I webmailed them. Then I was told they had limited number of clients on their books to ensure good service. I gave all my details and one of the team was supposed to come out today. I had a call cancelling today's appt this morning but I couldn't rebook as I was on the landline at the time. I was told they would call back to rebook but nothing. So I am assuming my house is not in the league they wish to attract. I wish they had told me that in the first place. I certainly don't think they are very proactive which was the recommendation I received.

Susan · 13 October 2023