Trusted Agent profile · Sutton Coldfield
★★★★★
147 reviews across 2 platforms
9-11 High Street, Sutton Coldfield, B72 1XH
Part of Green, see every office.
Green's office in Sutton Coldfield, at 9-11 High Street, is rated 3.7 out of 5 across 147 reviews on two platforms, including 116 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Green and Company hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton Coldfield.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleSecond experience of selling via Greens Sutton Office under Jacquie Harvey and I couldn’t recommend them highly enough . In particular Jacquie’s professionalism and communication skills were outstanding and key to securing a good buyer and getting the sale over the line , definitely 5 stars !
1/5
GoogleThey never answered phone calls, left voice mail no one called. Send an email no one answers. We go to their office and they show us 3 houses. We apply for one and after two weeks no answer. Very bad experience.
Thank you for taking the time to leave a review, and I'm sorry to read about your recent experience. I have passed your comments on to the regional director of our Letting division.
1/5
GoogleAs a rental agency we have been dealing with for two years now they are useless a complete lack of contact and when they do they claim they have been trying to contact us dispite having two contact numbers for us . We are still waiting for the contract to renew our tenancy agreement which should have been signed weeks ago . When you finally get a house inspection and report items such as damp etc you never hear anything . The gas inspection for the property is always done late and this time the boiler has a problem and you've guessed it not a word back from them. I very strongly recommend that you chose a much better agent
Further to your feedback I have spoken to our Management Department and inspected the file in relation to your tenancy. Based on the file notes I strongly disagree that there has been a “complete lack of contact”. A reminder regarding the tenancy agreement was sent to you on the 3rd July advising that the landlord had agreed to extend your tenancy agreement. The department has also tried contacting you regarding an inspection. The gas safety certificate was due to expire on the 26th September and our contractor carried out a new inspection and issued a revised certificate on the 26th September. A quote regarding the boiler has also been obtained and sent to the landlord for approval, which has today been given the go ahead. We are here to help you and I would strongly recommend contacting our Management Team, who will do all that they can to resolve any issues that you have. Regards Paul Ivens
1/5
GoogleThe new lettings team never answer the phone. I have been trying for over a week on different days and times. I also left several voicemails. Emails and online enquiries also do not get answered. Appalling service.
I'm very sorry that you haven't been able to contact us or receive a reply from the Letting team. I've passed your comments on to them and asked them to contact you. EDITED can you please email me directly with your telephone number so I can ensure you are called? customercare@green-property.com for the attention of Paul.
1/5
TrustpilotAwful
Awful experience with the Sutton Coldfield letting branch. Good luck getting any issues resolved, they don't care and lie their way out of things. Have to agree with a previous review, Ellen is extremely rude and unhelpful.
1/5
GoogleCall up 2 weeks prior to view a propery. Told work is being done and put me on a list for a call back. Call in for an update to find the property is now taken.
I'm sorry to read about your recent experience with our Sutton lettings office. I have passed your comments on to the division's Regional Director.
5/5
GoogleExcellent service from end to end. Their staff were friendly and responsive and their portal had every detail you needed. Moving is always a challenging time, however, they defintely made it easier. I would 100% recommend and appreciated the little move in pack they game me as well.
1/5
GoogleRented properties with green and co for the last 3 years, however the women that answers the phone is abrupt, rude and only god knows how she has managed to get a job in customer service, awful women
Hi Declan, Thanks for taking the time to leave a review and apologies in advance with the way you say you have been spoken to. I have passed your comments on to Steve who runs our Lettings division and he will be looking into this. Kind regards Paul
1/5
GoogleDear Sellers, I request to go with a company that follows up your house sale enquiries well and they don't respond or get back to us as a buyer. Even after chasing them so many times they don't respond at all. Very poor service to buyers and it will definitely put the buyers off. Not sure, why would they do that.
Thank you for providing feedback. I am disappointed to learn that you did not receive feedback in relation to your purchase which would not normally be the case. If you would be good enough to email us at customercare@green-property.com to enable me to look in to the matter for you. Kind regards Paul Ivens
1/5
GoogleWorst estate agent I have come across.Can’t process simple requests and REALLY Bad Attitude from office staff when questioned.I now understand why estate agents have no qualifications, just loads of chat .i see they respond to people telling the truth on this medium with a real defensive attitude,if they focused on the job in hand they might not get so many absolutely negative reviews .Time for a change in management and direction,
Thank you for taking the time to provide feedback. Having spoken to the staff at the office I believe that they did all that they could to answer and deal with your enquiries and I am sorry that you feel that this was not the case.
1/5
TrustpilotReally bad service
Clint asked me for personal details - proof of funds for a property and my availability..then just didn’t get back to me! When I chased him 4 days later apparently he was at the stage of getting offers for the house and only had 2 viewing slots left during working hours - none of which were suitable. Clint confirmed viewings had taken place all week already (whilst I was available to view) - really disappointing service. The agents clearly aren’t bothered about ensuring everyone gets a fair chance to purchase a property. It seems they aren’t actually working in the best interest of the sellers (who will be funding their commission payments).
5/5
GoogleAbsolutely the best agency I have ever rented from. Very supportive also quick with repairs and everything else. Great customer service honestly I would definitely recommend!
Thank you for taking the time to leave a review Romana, much appreciated.
1/5
TrustpilotAbsolutely irresponsible agents who…
Absolutely irresponsible agents who left the heating on, in my empty property when viewings were taking place. I obviously accumulated a overcharge in my bill. They have not taken any accountability and have left me out of pocket. Be careful when using Green in Great Barr. Unreliable, untrustworthy and irresponsible.
5/5
GoogleGreens have been fantastic in selling my property so far. When my first sale fell through unexpectedly, we were very worried about the impact of this on our upwards sale. Within twenty minutes, Jacquie had reassured me and lined up another 4 viewings - all of which we felt were well selected for the property and were in a position to act quickly to fix the chain. We managed to complete the viewings, deal with offers and fix the chain within two working days and I’m so thankful for Jacquie’s quick response. The sale process is still ongoing for us but I’m very grateful and thankful for the support we have received and continue to receive from Greens and would always recommend them to others.
5/5
GoogleFrom the very start of my home buying journey, the team at Greens have been amazing. They have held my hand through what could otherwise have been an extremely stressful experience and they have made things seamless and transparent. Communication has been excellent and I have felt the whole way through that they have made the vendors and I feel that we’re working towards a shared goal. I would highly recommend greens to anyone buying or selling their home. Could not name a single fault.
5/5
GoogleWe have been using Green & Company for a while now and have been very pleased with the service they offer. Quick to respond to any issues and always prompt with payments and paperwork. Callum and the team are first rate.
5/5
GoogleI'd recommend Green & Company Sutton Coldfield to anyone because they single-handedly kept our chain from falling through due to a terrible solicitors used on one side of the chain. In particular, Jacquie was incredible. She calmed me down, …
5/5
GoogleI can not speak more highly of the team at Green & Company throughout the whole process of selling our property they have been so supportive and have gone over and beyond to help us. It’s so rare to find such a kind, thoughtful and genuinely caring team who work so tirelessly to support their clients. If we again need to sell any property or find one out first call will be to Green & Company!!!
5/5
GoogleGreen&Company have been professional throughout the sales process. They have updated me on progress and been realistic and honest enough to advise me when a price reduction should be considered to generate interest in the property. One of the reasons I chose Green&Co in the first place was deep knowledge of the local marketplace. This has been demonstrated through the sales process. I would thoroughly recommend them to anyone seeking a property in Sutton Coldfield.
1/5
GoogleAvoid!!! We rented a property "managed" by Greens for years. Absolutely useless - never sort out repairs quickly, always blame the landlord for delays. Staff seem to have the can't be bothered attitude. So glad I never have to deal with them again.
Hi Mark, Thanks for taking the time to write a review regarding our Lettings department and I am disappointed to read your comments. This page is for our Sales office but I will pass your feedback on to the Lettings department. Kind regards Paul Ivens
5/5
GoogleWe have worked with Green & Co in great barr for many years and they have rented out our properties for us and always provide an excellent thorough Service. James is always happy to help.
5/5
GoogleGreens have been fantastic in selling my property so far. When my first sale fell through unexpectedly, we were very worried about the impact of this on our upwards sale. Within twenty minutes, Jacquie had reassured me and lined up another 4 viewings - all of which we felt were well selected for the property and were in a position to act quickly to fix the chain. We managed to complete the viewings, deal with offers and fix the chain within two working days and I’m so thankful for Jacquie’s quick response. The sale process is still ongoing for us but I’m very grateful and thankful for the support we have received and continue to receive from Greens and would always recommend them to others.
3/5
GoogleIt took a very long time for this estate agent to get back to me and offer any price on the house but didn't measure up when they arrived - there are other estate agents out there I think they need to get their act together a little bit better I was very disappointed- a company that has such a big reputation
Thank you for taking the time to provide feedback John. If you recall the appointment was re-arranged numerous times by yourself which did delay us being able to offer you an opinion regarding a marketing price. However, on the appointment Jonathan offered you a verbal opinion regarding a suggested marketing price. He also confirmed this in writing to you. I'm not entirely sure how we could have offered "you a price" any quicker. If you had of given Jonathan instructions to sell your home on the appointment he would have gone ahead and measured up the property. Regards Green and Company
5/5
GoogleFrom Jonathan Kelly’s advice on renovation of a property and his guidance on completion , to his market valuation, I was very impressed with his professionalism and customer care ! Once on the market ,Jacquie Harvey and her staff , controlled the sale until it was sold with great effect ! I was very pleased with the experience and would always go back to them 😃 !
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Tell us what you need and we'll put you in touch. Green and Company hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutton Coldfield.
