Gleeson Homes Midlands Sutterton reviews

★★★★★ 4/5

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Debbie and sue were amazing and made…

Debbie and sue were amazing and made sure we got our dream home and actually cared and would give them 5 stars all day long.The reason we can't is because of the people above sue and Debbie who only care about profit and not about customer satisfaction and actually gave us extra stress we didn't need .So a huge thank you to sue and Debbie but as for the fat cats at the top of gleesons a not so big thank you.

Warren · 11 July 2022

★★★★★ 5/5

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Jackie is very approachable and very…

Jackie is very approachable and very helpful. She provided all the information we needed.

Trexa · 13 January 2024

★★★★★ 1/5

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If only you could turn back time

The process picking Plot and house was very nice sales lady nice and very helpful loved picking carpets extras always kept up to date then day of exchange came our money went to gleeson homes all down hill from there we still waiting for things to be fixed lads on site are brilliant but put under far to much pressure and are giving the cheapest crappest materials to "fix" your dream home! Once your money has gone to them you are forgotten about the amount of people unhappy is unreal we felt like it was just us but then you get to know people it's really sad they just don't care! If we knew it be like this we would never of got the house!

#ca2 · 8 July 2022

★★★★★ 2/5

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I have owned a gleeson home for 3 years…

I have owned a gleeson home for 3 years now (2 bed Kerry) the actual house i am happy with. However the aftercare is terrible, 2.5 years to fix a defect reported on the day of purchase, false promises like will be there dot on 8am (no show) i think if they fix the aftercare they will have a good business model, however as it stands if someone asked me would i buy another gleeson home it would be unfortunately not due to the after care.

Colin · 26 June 2022

★★★★★ 1/5

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It’s crazy that Gleeson homes has taken…

It’s crazy that Gleeson homes has taken 6months to fix my garden. They have recently started work however they ripped the fence out my garden three weeks ago and it’s been left like this. No one knows when this work will be done or completed my driveway still hasn’t been fully finished it’s appalling. Gleeson homes need to sort out my garden, driveway and the smelly drainage. Have not really enjoyed my new home since moving in. No one really cares once you get the keys. It’s promises after promises. I’m absolutely sick of it. My garden is not level. The fence is of poor quality with massive gaps and no privacy. Sort this out!!

Natasha · 21 June 2022

★★★★★ 5/5

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The staff at Dane Park is called Diane

The staff at Dane Park is called Diane. She is very patient and that day she introduced to us on details about Dane Park and has given us a very satisfying impression. Great thanks to her!

Customer · 24 November 2021

★★★★★ 1/5

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No Building Regs registered with Council

After hearing several house owners have had problems selling Their Gleeson Home due to tge local Council not being sent the Building Regs ... I decided to check for our property and yep as suspected our Council hasn't received them for our property either.Our experience with Gleeson was all sunshine and promises till signing on the dotted line.Then there were several changes of site Manager and none seemed interested in the issues we had.I wouldn't buy with them again.

Jayne · 31 July 2022

★★★★★ 1/5

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DO NOT BUY A GLEESON HOME!!

DO NOT BUY A GLEESON HOME!!! Worst experience of my life! Worst company to deal with, they just want your money and then wash their hands of you. So many issues from the reservation of our plot. They lie, cover things up and worm their way out of everything. If I could go back I would NEVER have purchased a home with Gleeson! Save your money and look elsewhere. The workmanship of actually building your house is shocking! Some of the poorest work I have ever seen in my life! AVOID AVOID AVOID!!!!!

Jessica · 16 June 2022

★★★★★ 1/5

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Horrendous Customer Service

I have been dealing with Gleeson since March 2021 now and have had nothing but hassle. We first attempted to visit our site on the show home opening weekend, but the sales adviser took almost a full day to book us in as she'd left her diary in her car and her car was 'miles away' - it was in the sales car park. We then tried to reserve a 2-bedroomed plot, called her to let her know we were travelling down to reserve it (we live 30 mins away) and she didn't think to tell us on the phone that it had already been reserved just ten minutes previous.We then decided to reserve a 3-bed home that we had been looking at for a while. One good thing about Gleeson is the value for money; the price of the property is good for what you get. We reserved our house on 30th June 2021. From the second we reserved, we were pushed to exchange contracts despite the house being stage 0. We exchanged contracts in the November, 5 months later, when the house was stage 5. Bare in mind they say they aim for a stage a week. We then sat at stage 6 from early November until December, because the site manager put our middle floor joists into a plot that hadn't even been released for sale yet. We then waited from December until March to even get a roof, because once again our materials were used on an unsold plot despite us being ready to complete and move in. The sales adviser has changed 3 times, and they all speak to you like you're a child and fill you with empty promises and outright lies. Fast forward to June, and we've been told every day this week that our CML is booked in. Fair enough there may be issues that delay this, but the sales adviser actually lied to me on the phone saying it was booked in for Monday when actually it wasn't at all. They have promised me every day this week that they would call me back with an update, and every day this week I've had to call them because they haven't fulfilled this promise. I can't comment on the quality of my house because to this day, I haven't been inside it or even up to the window of it. But what I can comment on is the absolutely shambolic customer service that I have received for all bar 2 people I have dealt with within this company in the past year. I'm not stupid, and don't deserve to be treated as though I am. I only hope this is all worth it in the end. If they ever actually do complete our sale, because currently it feels like every day I'll just be told the same thing until I give up.

Amy · 16 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

All throughout the process of buying our house, from initial enquiry to completion, was handled in a professional manner. A special thank you goes to Temi who was helpful and supportive throughout the process. I would highly recommend Gleeson Homes as they took alot of the stress away from what was a busy period.

Michael · 10 June 2024

★★★★★ 1/5

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I'd give less than 1 star if possible

Update: if you see below gleesons have apparently contacted me... No one has contacted me and it's just one more lie from this cowboy company - AVOID!!We bought our house just over 12 months ago on the Carlisle Park site, with so many problems I'm surprise the house is actually still standing at this point but that still hasn't really been dealt with and I doubt it ever will. Onto the newest addition to the Gleeson cowboy builders saga, they recently came and block paved the bottom of our road and were meant to be repairing the rest of the road after all the residents had complained about the state of it for over 12 month. And nothing was done. So the spent just over a month block paving and granted the block paving is spot on, however, in the process of block paving the ruined at least a dozens people's front gardens and left the rest of the road looking like a war photo from Ukraine! (Roads are probably better there) They have now proceeded to repair the front gardens in the same fashion that they "repaired" the road and when it's been brought up to the fantastic site manager he's proceeded to ignore everyone or block them! And then deny all knowledge he knew about the state of the road, I'd just like to add the site office was at the end of the road for 14months with a direct view of the road. It's about time Gleeson actually employed some decent knowable staff that will actually help residents rather than denying all knowledge so they look good to the directors on LinkedIn.

Kyle · 6 June 2022

★★★★★ 1/5

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Ruined my garden!

In January you finally block paved our road. However you then noticed our garden was lower than the new level of the road, so today i came home and you have dug out the bottom of my garden and filled it with bark! What the hell! It looks awful! I cant believe you did this without consulting us! The propper thing to do would have been to higher the turf, but I imagine that would have been to much effort for your cowboy workforce! Absolutely furious and disgusted at what you have done to my front garden!!

Melissa · 27 May 2022

★★★★★ 5/5

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Lovely houses

Lovely houses, nice estate, very helpful staff, especially Jodie and Matt!

Tanya · 25 February 2024

★★★★★ 5/5

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I’m so delighted with my beautiful…

I’m so delighted with my beautiful Gleeson home at Holbeck Park I purchased last year I was so happy with the service they provided, they were a few problems to begin with but half way through my journey sales executive Deborah Joined the company, and went that extra mile to help me, she gave me regular updates on a daily basis, she even called me on her days off to give me updates which made me happy. The support Deborah gave me made me relax a little knowing a could depend on her to help me through such a stressful time. I was so happy with the service she provided I bought her lots of Prosecco & flowers to say thank you for all her hard work. 🥂🍾 I will highly recommend Gleeson Homes to anybody. Adam NedbalPlot 8

Adam · 15 May 2022

★★★★★ 1/5

Trustpilot

Awful experience

Have been trying to purchase a home with this shower since the 3rd January. After initially being very helpful, they now ignore emails and don't return phone calls. Their partner for the shared ownership scheme are the worst company I have ever dealt with and their chosen partner for mortgage advice are nearly as bad. Making a stressful experience even worse. My advice would be to go elsewhere to buy a home.....Called me today after trying to get my review taken down twice. The reply makes it sound as if I've decided not to buy. This is not true.... I've simply decided not to buy from gleeson homes.

Dave · 5 May 2022

★★★★★ 1/5

Trustpilot

No Building regulation sign off, poor groundwork

Do not purchase a home from this developer. We lived on a Gleesons estate for almost five years. After our home being delayed for 6 months we moved in. We thought everything was fine until I decided to lay artificial grass due to their turf being sub standard and a mess. Garden sloped left to right by almost 60 cm. Front grass relaid twice as it sunk and died. The worse was still to come. When we came to sell our property we found out that Gleesons had not got building regulations sign off from the council for our home. When the council came out to check the home the refused us a certificate as there was no path Connecting the property to the pavement. It took Gleesons 4 weeks to put in the 4 flags required for sign off and even then it had to be redone. We found out from Rochdale council that there this is not an isolated case and that they were aware of numerous properties that didn’t have building regs sign off. I think it is disgusting that a malpractice like this can happen and unsuspecting buyers may not find out about this line us through until they sell their property. I contacted Gleesons after I moved and all they offered was an apology. I am now in the process of talking to trading standards and citizens advice to see where I go with this next. Please think carefully about purchasing from Gleesons and if you do please check all documentation. Although our property hadn’t been signed off we still had an NHBC warranty.and I simply want to educate prospective buyers about this practice so this doesn’t happen to them.

Mr · 3 May 2022

★★★★★ 5/5

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Sutton Heights Development

Recently moved into the Sutton Heights development. All the way through Richaella has kept me up to date on every little thing happening and helped with all the questions I had, which was even more helpful as I hadn't bought a new build before so didn't know the process, but she made everything easy.

Josh · 20 May 2024

★★★★★ 5/5

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Kelly Annesley, Erin Court

We’ve reserved our plot last may/June we finally got our keys 14th April. And I can honestly say we’ve not had a single issue with gleesons. There very helpful, happy to answer any questions and will fix any little blemish marks you come across (not many at all). Philip in our sales office has been brilliant, he responds quickly, happy for us to go i any time to help us or show us around. Our house looks beautiful! We are so happy to start our next chapter in our little home. Erin court.

Kelly · 17 April 2022

★★★★★ 5/5

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Recently completed on a Gleeson Tyrone…

Recently completed on a Gleeson Tyrone at Moorland Green site so very early days but so far can only say good things about everyone involved including Rachel the sales lady and Libby who works on site also the site manager but apologies I’m bad with names, anyway service has been great I chose to move a light fitting in the kitchen which of course left a hole in the ceiling this was nothing to do with Gleeson but they kindly came and patched and painted the ceiling for me, also there was a little breakdown In communication regarding extras nothing major and was resolved prior to completion anyway but as a goodwill gesture they again kindly offered to provide the garden gate for free, all in all have been impressed so far

Andy · 7 April 2022

★★★★★ 1/5

Trustpilot

Still waiting for the roads to be done etc

Still waiting for the roads to be completed on the Mirfield, West Yorkshire site!! Cones left scattered, roads full of pot holes etc, pavements in need of doing! Left the roads on the estate half done in January and haven't returned to finish them for 6 months now! Beyond a joke!

Cheryl · 8 July 2024

★★★★★ 5/5

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I reserved my new house today at…

I reserved my new house today at Moorland Green site and Rachel was very knowledgeable and was able to guide me though all the steps until I move into my new home. Fantastic service!

Jim · 17 December 2021

★★★★★ 1/5

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The sales team was amazing in buying…

The sales team was amazing in buying the house but can’t say the same for custom care, I’m very disappointed in how they deal with defects, I have logged in defects in which they send someone to look at my poorly fitted carpets and no hot water then not followed up I’ve been left with a newborn with hot water that doesn’t work carpets coming up and I had a massive leak which has stained the wall, would not recommend I have been in touch with everyone I can, why put a defects app in place if they don’t get sorted? Only been in the house a few months.

Shannen · 24 March 2022

★★★★★ 4/5

Trustpilot

Overall okay...

We reserved our home in April 2021 and moved in a week before Xmas! Now leading upto completion we was called every week by our sales lady to give us an update.. the lucky thing we only lived 5 mins down the road so we got to see each stage of the build process from foundation to final finished house!. Yes when we got the keys we had more then a few snags but these was completed really quickly and honestly can't fault our site assistant enough he's been more then helpful since completing getting stuff sorted for us! The one down side to our journey for me is the way the gardens are left.. I think it's awful. They arnt flatten or rotivated mine was left with nuilding materials in it. My garden is on a slant so will need drainage tried to fight this and was just pushed back by gleeson... this is now going to cost us a good amount of money to sort out :( and we will probably not get a garden for summer as its a big job to sort if you don't pay for the grass or slabs which tbh the prices gleeson charge are into the thousands! We are happy with the house itself and it's a great family home great size and we have alot of land with it too!

Jade · 23 March 2022

★★★★★ 5/5

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Kath & Karen - Great Customer Service Experience.

Kath & Karen. I call both the K- team. Very hospitable, always with a massive and infectious smile. Both gave us a high sense of possibility even in the face of challenging times. Very reassuring lot, both were always supportive, great listeners and problem solvers. Indeed both are assets to Gleesons.

Kennedy · 3 July 2024