Gleeson Homes Midlands Sutterton reviews

★★★★★ 5/5

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Kirstine and Daniel were very helpful…

Kirstine and Daniel were very helpful we bought a Brandon on Grange moor park we did have a couple of teething problems but were dealt with with in a couple of weeks Angela Kelly

Angela · 20 September 2021

★★★★★ 2/5

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We moved into our new home on monteney…

We moved into our new home on monteney park end of November 2021, from the day we signed for key the sales team don't want to know, everytime we try to ring just ignore the phone (personal mobile). We have still got lots of so called snagging to be done but if they didn't fit damaged worktops and kitchen cabinets to start with then wouldn't have to replace them. I could keep going with all things that need sorting but tbh just bad workmanship all together. Plus road constantly full of muck and sludge which where told would be road swept daily but never happens. We was told garden would be rotovated and topsoil same week we moved in but still waiting. Just so disappointed with the service as we where 1st time buyers and so looking forward to our new family home

Steven · 12 January 2022

★★★★★ 5/5

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Meadows at Rosebank

Myself and my partner bought a house on the Meadows at Rosebank estate. Originally, completion was scheduled for June 2021, then October, and finally we got our keys in December 2021. We had Wenda who was our sales representative, honestly she was the friendliest person I've ever met, she truly deserves recognition by Gleeson and a promotion. I know she was covering maternity leave but she should be given a permanent role, we had updates, advice and just a general decent person to talk to. I'm so glad we had her to guide us through the entire process. The house itself was finished beautifully. Every one of our families and friends have complimented on what such a great deal we had, (3 bed semi with a garage for 156,000), other developers in the area were 190,000+ for a 3 bed semi without a garage. Obviously there were concerns, how can a developer make a house so cheap? I don't know myself, but the location is stunning (facing a park) and the houses themselves are finished exceptionally. We had a snagger visit, as like everyone else we've heard 'new-build' horror stories. The only 2 major issues which he raised was a crack in a window bay, and a leak (which we later discovered was actually not a leak, there HAD been a leak there which was repaired before our keys were given to us). Every other snag we uploaded the entire report onto the MyGleeson portal, just before December 2021. Mid January 2022 around 5 different workers knocked at our door, and fixed absolutely every issue that was on that list. Site manager Neil should be recognised for this, he's no nonsense, he'll tell you everything about your house, how everything works and he will put your mind at ease about everything. Also any issue he solves within days, if it involves electricity or gas or a leak he will solve it within hours. Reading all of the reviews on here, my anxiety was through the roof, the developer does get things wrong (absolutely nothing major though) and holds themselves to a high standard. Every person we have dealt with has just been an asset to the team. We are so blessed to have received this amazing home and to have had Gleeson to guide us through also.

Chloe · 12 January 2022

★★★★★ 5/5

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Deborah Kirtland is an absolute star…

Deborah Kirtland is an absolute star and always helpful.

Mr · 6 February 2024

★★★★★ 1/5

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Bought a house from Gleeson in Burnley…

Bought a house from Gleeson in Burnley in 2015 and for the first 4 years everything was ok then this year 2021 we have had nothing but trouble first we lost out electricity as the electricity box outside blew from a poorly fitted cable installed by a contractor when the electrics where installed I have photos which show the electrical box almost set on fire with us in the house nightmare and even better the customer service people thought it was us the caused it to blow my electrician that came to make it safe would tell otherwise. Secondly we had some bad rain over the summer months which caused a leak in our bathroom which also caused the extraction fan to blow up turned out to be a cracked roof tile tried to get help from Gleeson but they didn’t want to know couldn’t give us any advice so sorted it ourselves. The third problem this year was our thermostat on the wall in the hall way which stopped working over the winter months is very cold so as we have zonal heating managed to replace the downstairs with the upstairs thermostat temporarily until the new one arrived then installed a new one myself but my question is should these issues be occurring only 5 or six years in a property NO probably not after 40 years in a house my mum and dads electricity box as never blown nor thermostat not working or leaks the the roof I know it’s hinges aren’t built to last these days but I also think they use contractors who are on a tight deadline and rush to complete a job also.AVOID THESE HOMES ALOT OF HIDDEN DEFECTS.

Ian · 19 December 2021

★★★★★ 1/5

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Buyers with disabilities beware

Terrible company/people. Very upsetting experience dealing with Gleeson's customer care. Threatening letter sent to a elderly (60) customer/resident with limited mobility and partial site about bins being in breach of some covenant, despite the bins not obstructing anyone being placed in front of the garden gate for easy access and numerous other residents having bins in similar places.Gleeson’s cannot fix a chipped tile or replace a plug for a kitchen sink but are fully prepared to write threatening letters to vulnerable people about bins.Please, please do not buy a Gleeson home.

Morpheus · 8 December 2021

★★★★★ 1/5

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Do not buy a home for this builder

Do not buy a home for this builder. In the past year I have had a list as long as my arm with regards to issues with my home. From flooded garden for over 4 months. Looked like a swimming pool. Soil that you couldn't grow anything in as it was solid with clay and builders waste. Heating that still doesn't work right. Cooker hood that works as and when it fancies. Building rubble under carpets. flooring very poorly fitted in every room. My neighbours house has mould, the fix for this was to wash it with bleach and paint over the stains. Shocking that it came back. Poorly fitted doors. Drafts from Windows and doors. Beyond disappointed with the while experience.

Nicola · 4 December 2021

★★★★★ 1/5

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During a slightly windy day 4 fascia…

During a slightly windy day 4 fascia boards fell off my roof narrowly missing myself and my 18month old grandson . As you can imagine I was not very happy as this is the 2nd time this has happened in a year . The first time this happened the roofer that turned up told me the fascia boards were not fitted correctly. I contacted Gleeson homes about this matter to be told I would have to claim on my house insurance. I was fuming and My reply was if I’d Av known when the weather was bad I’d have to pick pieces of my roof out of the garden I wouldn’t have bought the property. I don’t know what roofers they use but they should be on rogue traders Gleeson homes after customer care is shocking . Steer well clear of these cowboys as all they are interested in is getting your money and over charging you for optional extras any decent handy man would do at half the price .

Jason · 1 December 2021

★★★★★ 1/5

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Good luck to any future buyers

Sales process was outstanding. From reservation to day of picking up keys, couldn't fault it. The minute I got those keys, the trouble began. My house had no flooring, nails everywhere. With 2 small children this was unacceptable. Some excuse was given about carpet company not making it etc... was promised it would be rectified and they're sorry... short lived apology. They offered to pay a month's rent for us and turf the garden as a goodwill gesture due to the house being uninhabitable and we could've been homeless. We agreed. Kitchen, living room and porch floors had to be screeded as they were uneven so set us back even further. Didn't move in til 18 days later when we finally had floors to walk on, but the house never had a clean prior to this. Meanwhile, I had an independent building inspector check the house - 75 faults found. While he was there, they turned up to do an air permeability test - this is illegal and should have been done prior to the keys being handed over. Weve been lied to, patronised and insulted by higher customer care teams that have never even seen our house or the problems that have occurred within it. It took 7.5 weeks for the turf to be laid. 9 weeks from getting keys and we still have numerous issues including still waiting on gutters being fixed as every one of them is leaking causing my front garden to sink. The site team asked for a four week extension on our build and that was denied. Would have preferred if they told the truth and took the time to finish the build properly as now I have a sign in my window warning prospective buyers. It will remain in situ and get bigger every week til the problems are resolved and a solution is found. Overall, customer service and higher management need to take a look at themselves. Been treated like lepers when we only wanted our house finished - its our first owned property. Will never buy gleeson again and the sooner we're done with them the better

Von · 30 November 2021

★★★★★ 4/5

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Erin Court ~

No one developer was 100% perfect , ours Gleeson Homes at Erin Court . First 5 star ++ for the sales manager Mr Philip Graham, from the day one till we moved in as long 3 months , always with top class services. Building construction work 75%~80% . if you thinking pay £500 for a professional snagging before get your keys, please prepare 500’c pressure when receive the report . It Sure with more than 100’s in list . Some serious problem and most of them small small issues . ( ours problem: 1)bathroom door can’t full open base on the sink fitting . 2)Few door can’t closed well included the patio door. .. … .. ) Ours flavour place in home ~ Kitchen Dining , unfortunately there were the area with low class handwork fitting for the Cabinet “ Cookers & Oven . And many wall tiles with chips & crack on the joints , write in defective records, nearly three months , we still waiting the repair tiles !! *most of other items defective reply & repair in shortly .* base on ours site still under development , more houses complete on December 2021 . The site manager & staff all very friendly. With new knowledge for me was New build houses now completion with No Garden-gate , No borderline fencing . By the end ,four star gives base on the Prices , location , material of building , we maybe buy another house with GleesonHomes, but will more carefully look at the driveway & road area for the building, because some of them really not easy for drive back home & out ( inclusive my end-lot house, )

Kent · 27 November 2021

★★★★★ 5/5

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I have bought two houses from Gleeson…

I have bought two houses from Gleeson homes and I would definitely recommend them. The customer service is brilliant and the very quick to help sort any issues out that you may have. The price of the house and the quality are great and a great first step for first time buyers or people wanting to get onto the property ladder without it costing them an arm and a leg.I had a problem with my drive when I first moved in and I contacted customer service and the next day my drivers been tarmac so it was easy for me to get on and off. Any snags I had in my house on final inspection were also all completed to a high standard come moving day.I have and I will carry on to do so recommend Gleeson homes to friends and family and anyone looking to get on the property ladder.

Kirstenw · 22 November 2021

★★★★★ 5/5

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Excellent service

I had an exceptional experience with Karen and Kath during my recent new build reservation at Gleeson Safari. They were incredibly helpful throughout the process, keeping me consistently updated and addressing all my doubts. Their friendly and supportive approach made sure I never felt alone during this journey. I highly commend their dedication and excellent customer service.

JILU · 24 January 2024

★★★★★ 1/5

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Warning

Having dealt with different personnel at every level within Gleeson, I can confidently say this company does not care about customer service or the quality of their homes. I was warned about buying with them, so please take this as a warning. Perfect if you want to get on the ladder quick, but at your own risk; you will encounter many issues and they are not interested in resolving these for you once you have the keys. We now resolve all issues ourselves and have been in less than a year because we don't trust them. Rude customer service team who no doubt will comment below this review asking me to email them with more details, but then won't reply or give a half-a*sed response in private. Will never recommend.

Abbie · 16 November 2021

★★★★★ 5/5

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5 star experience

We have been dealing with Toni at Harriers croft development and she has been absolutely amazing from the start! She has been accommodating with appointments, she has answered every silly question we asked and went above and beyond with our needs. I feel so relieved to have Toni by our side on this journey. Thank you

Miss · 11 February 2024

★★★★★ 1/5

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The biggest nightmare

The biggest nightmare !!We reserved a plot at leadmills walk in December 2020 we where so happy to finally get on the property ladder (first time buyer)We had to travel 40 mins down the road to meet the sales advisor wich was not aProblem at that time that was the first time we been told that the completion date will be pushed back we thought ok no problem went ahead with the solicitor everything was ok then 4 weeks later still no progress 4 weeks after that no progress then we been told October November December 20 could be the new date for completion (original date was June July 20 ) we thought ok maybe by chrismas 20 we will be in our new house to then been told again there is a delay nowJan-March 21 between that time no communication from Gleeson at all I had to phone all the time to been told sales advisor is ill or holiday.finally we seen progress on the building stage had a visit to the site wich (yet again I had to phone themTo ask when that site visit is gonna happpend)We should of had weekly updates yet again we didn’t so buy that point the solicitor was ready for exchange we thought amazing So we got a phonecall for another side visit so we thought but we couldn’t attend the site visit so Gleeson said they will phone us wich they did. To tell us they will de-released all of the houses as they can not commit to exchange date (in the mean time they still building on the houses) so there we where with no house and mortgage that was no good anymore they offered us £1000 as compensation and to pay the lawyer fees but there is no compensation as such as we paid out over a £1000 and the solicitor fees are still outstanding Gleeson pride themself in helping forces and NHS to get there first home but thanks to Gleeson we don’t have a home just a outstanding Bill .

Imke · 5 November 2021

★★★★★ 5/5

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Friendly site team

I live at plot Sutton Heights with my family. We have a toddler, Theodore. I'd just love to pass on some feedback on his behalf in regards to one of the site managers, Alex. Everytime Alex passes and Theodore sees him, Alex always makes the special effort to wave to him or does something that makes Theodore laugh. Any time we have had a problem and Alex has come to fix it, he's always took the time and effort to go the extra mile with him. To the point now where Theodore goes to the window to look for 'Alex Builder Man'. I would just like to pass this appreciation on to you in the hope that acts of kindness are appreciated within your company. He is a real credit to you and it really does make the difference having staff such as Alex who go the extra mile to be kind like this.

Beth · 5 November 2021

★★★★★ 1/5

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Cowboy builders, don't buy from this company

Bought on Danepark in HullGood points = The sale of the house went smoothly, I was kept informed of each stage and the house was ready on time. The houses are well designed, I have the Kelly and the only thing I would change is the position of one of the light switches. The streets are well designed with houses spread out rather then squashed together.Bad points = Built very quickly so expect lots of defects. The promised aftercare doesn’t exist and there is no communication between staff and owners. I have had nothing but problems since moving in, the plumping was done so badly in my house I’m on my third plumbing leak. Within a month my kitchen floor flooded, because of bad plumping, it was dealt with straight away, however I needed a new floor, 2 months later Gleeson had still not sorted this, I had to take over dealing with the carpet company because Gleeson were useless, eventually I got a new floor. Some defects I had to nag and nag for 4 months to get sorted out. When I complained to head office, it took them 3 weeks to get back to me. I have had trees left in at the bottom of my garden that should of been removed as they are about to break my fence already, I have been told they will be removed but no communication as to when. I had another plumbing leak 8 weeks ago in my bathroom, which was sorted but I am still waiting for Gleeson to repaint my sealing and reseal my bath, I’m tired of asking for this to be done. Now I have another plumbing leak in my downstairs bathroom, this has been leaking now for 6 weeks, the plumber came did nothing, I keep asking for it to be sorted but get fobbed off each time, so now I have a sink I cant use. Honestly I’m exhausted at having to chase this company for the aftercare they promised, I completely regret buying from them, this was my first home and Gleeson have turned it into a negative experience. Once they have your money the customer service stops.Update 3rd November 2021: Rating has gone down to one star, 3 weeks ago i woke to find all my sewage all over my front garden, it took 4 days for the site to get a sewer man out, and the cause was down to the builders leaving a bung in the end of my sewer pipe so nothing could drain away into the main sewer, yet again another fail by gleeson, and not one person from gleeson has even apologised. Gleeson building sites are full of cowboy builders, save your money, buy elsewhere.

Amy · 3 November 2021

★★★★★ 1/5

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Dishonest, greedy, coniving.

Gleeson’s have very dishonest from day one.Every time they claim something is “company policy” what they mean is it is about making money for the company and quite often illegal.E.g. they illegally tell you that you have to use their chosen mortgage advisor for pre-approval and their solicitors.DON’T DO IT!They have covenants in freehold properties that:-ban any extensions or “erections” on the property-ban commercial vehicle from the property, so get stuffed in you drive a van.-ban non-immediate family from living in the property-ban building fences around your front gardenGleeson’s claim these are all about protecting the image of the estate, but really they are just about making money, because Gleeson’s will charge £250 for an request for an exemption from the covenants. The worst thing is that most of the covenants have NO EXPIRY, so even in 100 years time, you or whoever you sell to will be paying Gleeson’s for permission to paint your front door a different colour.The true extent of the restrictions and costs are only made clear when you get to the contract stage, by which time you may have already wasted a month or 2.

Martin · 19 October 2021

★★★★★ 5/5

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I have just completed my property at…

I have just completed my new home at Sutton heights. The sales rep Adam made my journey amazing. He communicated regularly with updates and helped chase the brokers when needed. Thank you Adam for all your help and thank you Gleeson for my lovely home. Helen

Helen · 15 September 2023

★★★★★ 1/5

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Don’t buy a Gleeson house

The whole experience has been a nightmare. The sales team and the builders didn’t k ow the schedules they were working on. This led to us being given 3 different moving in dates.We move in - one window is broken - I’ll accept this as a teething trouble, it is then pointed out that the window is leaning. Head up into the attic, mould growing on the beams, site foreman comes round and tells me this is normal. £300 mould survey later they eventually get someone in to Rox it. Patio doors were leaking resulting in water getting under the floor and a big patch of mould growing beneath our dining table.This week we have a new kitchen fitted, we pull the oven out and it has a huge dent on the outside and wires hanging out.I regret ever coming on this site and my wife and I are miserable.Go to a different builder, they are cheap for a reason.

Alex · 7 July 2024

★★★★★ 3/5

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Do I choose Gleeson or not?

I've had to choose 3 stars here just because I had to pick to write something here.I haven't actually bought a Gleeson home yet but really interested in one of their developments. I understand there are always good and bad reviews with most things, but what concerns me is the amount of bad reviews once you have signed and moved in. I have bought new builds before so completely get there will be snagging list, but these reviews really highlight how difficult and frustrating it will be to sort these out to our satisfaction. On the fence with choosing Gleeson at the minute!

Tracy · 13 October 2021

★★★★★ 1/5

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The experience I have had with buying a…

The experience I have had with buying a Gleeson home has been the worst decision and head ache of my life. I have bought a house that is built on an angle. The brick work is appalling and is not built straight up within 8mm the legal requirement. I have reported it in my Gleeson account where I can report defects but I have reported it and reported it over 2 month period and nothing has been done about it now the site has been completed all the builders have went. I have been treated very badly and they have not fixed the problem they told me they would fix. I have given up with trying to get the issue solved. !!!!STAY AWAY FROM GLEESON THE HOUSES ARE THROWN UP AS QUICK AS THEY TAKE YOUR MONEY!!!!

Dom · 10 October 2021

★★★★★ 5/5

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We've had an amazing experience with…

We've had an amazing experience with Gleeson (Hill Top). Sharon has talked us through and been with us every step of the way plus weekly updates to let us know where the build was up to and if there were any delays. Such a smooth process.We moved in a week ago and it was completely stress free, we got a tour and demonstration the week before and have had nothing but help from Max, Neil and Sharon since. They have popped in several times to see how we are and have fixed any snags immediately.Such a great experience, lovely to go through this with and would 100% recommend

Sarah · 9 October 2021

★★★★★ 5/5

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Greencroft View

Moved into our 3 bed semi (Tyrone) at the end of August. We absolutely love it!! My other half has worked in the trade for 8 years and couldn’t spot anything during the final inspection. Sales advisors and site managers have been amazing with us. Any little issues site managers Joe&Andy are there to help, for example there was a leak in the bath and they sorted it straight away. We honestly can’t complain, we’ve had such a good experience as we were expecting teething problems like there always is with new builds. We love our home so much, from the layout, the garden and the area.Thankyou Gleesons for helping us be home owners at the age of 23&24.

Kerrie · 7 October 2021