Trusted Agent profile · Sutterton
★★★★★
1,020 reviews across 2 platforms
Station Road, Sutterton, PE20 2JX
Gleeson Homes Midlands's office in Sutterton, at Station Road, is rated 3.6 out of 5 across 1,020 reviews on two platforms, including 8 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Gleeson Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutterton.
Every review we hold for the Sutterton office, from every platform, shown as written. First names only.
4/5
TrustpilotThe sales advisor
The sales advisor, Liam Conneely at Shorelands has been great through my buying process.
Thank you for your review SarahWe are delighted that Liam has privided a great service to you throughout your purchase journey!Thnk you for taking the time to share your feedback with usKind RegardsGleeson Homes
5/5
TrustpilotRhodes Point - Fantastic experience
I had a fantastic experience with Sue at the development in Rhodes Point. She has been incredibly helpful, informative, and supportive throughout my journey of finding my first home. I highly recommend! Buying a home is a big and often stressful decision, and I am very grateful for Sue's support and for helping me find my first home. Very excited!
Thank you for your review CarrieWe pride ourselves in being the best at guiding first time buyers through what can seem like a daunting process at first, and we are delighted that Sue has been able to do just that for you.Exciting times ahead indeed!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotRhodes Point - Fantastic experience
I had a fantastic experience with Sue at the development in Rhodes Point. She has been incredibly helpful, informative, and supportive throughout my journey of finding my first home. I highly recommend! Buying a home is a big and often stressful decision, and I am very grateful for Sue's support and for helping me find my first home. Very excited!
Thank you for your review CarrieWe pride ourselves in being the best at guiding first time buyers through what can seem like a daunting process at first, and we are delighted that Sue has been able to do just that for you.Exciting times ahead indeed!Thank you for taking the time to share your feedback with us.Kind RegardsGleeson Homes
5/5
TrustpilotBuying a home with Gleeson
I found a property online which l liked on right move l sent an enquiry and immediately got a call from Karen Woolley she explained to me everything and guided me all steps of the way ,was very patient ,proffessional and kind to me and understanding as well as positive towards my wish in owning a home at Vickers Grange
Thank you for your review TracyIts fantastic to read how responsive Karen was to your initial enquiry regarding a new home at our fantastic Vickers Grange development.We are also delighted to read that Tracy has looked after you so well since that enquiry, and we are positive that this will remain the case.We really appreciate you taking the time to leave this feedback.Kind RegardsGleeson Homes
1/5
Trustpilot'Cold' personality
The lady (Karen based in Gleeson office in Sheffield, there are two Karens), who I spoke on the phone with was so 'cold'. It's been a long time since I felt so uncomfortable on the phone. Even if I did like the property I wouldn't proceed buying the house because of her. I can't imagine purchasing a house and need to deal with her. I visited one property a couple of weeks ago. Karen, did not bother at all. She just pointed me the house from her chair, she did not move at all. I went to the house and I thought it was locked so I asked for her assistance. The lady rolled her eyes, came at the door and says 'here, is open' and then went back to her office. I did like the fact that I viewed the house on my own pace to be fair, because, don't get me wrong, I would've feel so uncomfortable being in the same room with the lady. I have never given a bad review before based on personality but my experience with Karen was horrible. Such a cold personality, for me personally, she's driven me away.
5/5
TrustpilotWe bought home at harriers Croft…
We bought home at harriers Croft (Gleeson homes)Was very straight forward they sorted mortgage solicitors pretty much everything even sorted out fitted wardrobes for us. But what made this even more special was Toni in office she showed us round all homes available and sorted out fitted wardrobes even electrics in garage. She very polite and helped us in everyway
Thank you for your review SteveIts wonderful for us to receive feedback like this. We pride ourselves in supporting all our customers throughout the purchase journey, and it makes great reading for us to hear how well Toni in particular has assisted you.Thank you for taking the time to leave us your feedback!Kind RegardsGleeson Homes
5/5
TrustpilotI bought a house on the Greymoor…
I bought a house on the Greymoor meadows site in Carlisle. The process of purchasing the house was made straightforward by the sales woman Zara. When I moved in the site team of Trevor (site manager) and Joe (assistant site manager) were more then helpful with providing me a skip for my rubbish. I would definitely recommend buying a Gleeson home for the product and the service.
Thank you for your review JoeIt's great to hear that our site and sales team have, and continue to support you through your Gleeson journey.We will be sure to pass on your lovely feedback.Kind RegardsGleeson Homes
5/5
TrustpilotPetersmith Park, Gleeson Homes
We've completed at Petersmith Park and the sales office have been fantastic done our completion a month early. Alex sales office has been great from reservation to completion, Zack and Rod site managers have been great and very responsive resolving a few minor repairs that required attending in time . Thank you once again for helping us settling into our new home to all the team.
Thank you for your reviewIts great to read about the service you have received from both our site and sales teams, and that you are settling in necely to your new Gleeson home.We will be sure to pass on your comments to our team at Petersmiths Park!Kind RegardsGleeson Homes
5/5
TrustpilotLovely friendly experience
Lovely friendly experience. Karen was extremely thorough and made sure we understood everything. Highly recommend the company.
Thank you for your review Miss AdamsIts great to hear how well Karen our Sales Executive has looked after you.Thank you fo taking the time to feed back to usKind RegardsGleeson Homes
1/5
TrustpilotRosebank Liverpool
Nightmare, poor quality houses, built bad, so much so nhbc now involved, site management a joke, they are a disgrace, never return to fix faults, place is a building site but it looks like a tip/dump, sales are liars interested in the commission only. There is a 60 foot maintain of gods knows what because they have not paid to remove the excavated earth, rats foxes blocked drains. Site treat your property as if it was still a gleeson plot. Of course go a head and buy they are cheap, but please please sign nothing till every thing is done and get everything in writing with the names of who you spoke too.
5/5
TrustpilotWe love our new Gleeson Home
We love our new Gleeson Home. Sharon has been amazing at answering any questions
Thank you for your reviewWe are thrilled to hear how much your are enjoying your new home, and how pleased you have been with the service provided by our sales executive Sharon.We really appeciate your feedback.Kind RegardsGleeson Homes
5/5
TrustpilotBrilliant Squirrel Fold
We have had a really lovely experience from start to finish. The Sales staff Jon, Claire and Louise have been very helpful throughout and nothing has been too much trouble for the Site Manager Matt. Even on moving in day was really smooth and well organised. Can't fault the whole process would definitely recommend to others Thankyou
Thank you for your review NancyWe are delighted to read about the great service provided by both our site and sales teams.Its wonderful to hear that your move went so smoothly and that you are happy to recommend Gleeson to others!Kind RegardsGleeson Homes
5/5
TrustpilotFrank the site manager at Rainsborough…
Frank the site manager at Rainsborough Park was so lovely and helpful with our home demo/completion day!
Thank you for your review SophieIt's great to hear that Frank did a fantastic job on your move in day!We hope you have many happy years in your new Gleeson home.Kind RegardsGleeson Homes
1/5
TrustpilotConstant smell of raw sewage in house
We bought a Kildare in Field Court, Milfield a year ago and have 3 problems that we cannot get resolved. Our en- suite shower constantly has a smell of sewage coming up the water drain - it would seem there is no ‘s’ bend. Gleeson have fobbed us off with various explanations which are pure rubbish many times but every time we get a problem there also seems to be a problem with the main drains/sewers. Once they are cleared out the smell goes away. We have now had this again for the past 3 days and don’t know how to proceed. It would seem this is never going to be fixed and we will have to live with smell of sewage.Our back garden also collects water near to the house whenever it rains and the area is constantly saturated We were told that they would dig us a ‘French drain’ which would solve the problem-the site agent confirmed he was was going to do this - but 9 months on still nothing has happened and there is no-one on site. We have put this on the My Gleeson app 6 times now and it keeps getting closed down when the work hasn’t been done.We were told months ago that the road and paths were going to be finished but they haven’t been touched . Unfortunately I have to concur with the other reviewers - Gleesons aftercare is so bad it’s non existent
Hi Sylvia, thank you for your review. We are sorry to hear about the issues you are experiencing in your home and that you are not happy with the aftercare. This has been passed over to our Customer Care department to investigate and someone will be in contact. Regards.
5/5
TrustpilotGreat salesperson!
Buying a home through Gleeson was made so much easier thanks to the support, care and attention that was provided by Stella - our salesperson at Bracken Park. From the initial phone call, to arranging viewings and following up with weekly check ins along every step of the process, we couldn’t have been helped more. Thank you so much!
Thank you for your reviewWe are delighted to read the wonderful feedback regarding the support that our sales executive Stella provided to you when you purchased your new home on our Bracken Park development.We will be sure to share this feedback with Stella, and we thank you for taking the time to share it with us.Kind RegardsGleeson Homes
5/5
TrustpilotI would like to praise the site…
I would like to praise the site manager”Darrel“ on Bracewell Gardens Earby he has gone above and beyond to help my husband and I to resolve issues on site
5/5
TrustpilotBrilliant customer service
I have had a brilliant service from Emma Martin and Shaun Frith at Gleeson Homes. They have been so helpful and I am excited to move into my new home . They have added some extras that I requested , and Emma has gone out of her way to make my purchase seamless. Fantastic !
Thank you for your review AudreyIt is lovely for us to read such positive feedback about the service provided to you from Emma & Shaun.Thank you for taking the time to share this with us, we share your excitment on you moving into your new home!Kind RegardsGleeson Homes
3/5
TrustpilotHappy but not great.
We bought a Gleason home about a year ago now and overall the experience was okay. Before moving in the timeline set by sales was unrealistic and I did say I wished they had just been honest with us so we could have prepared better than living with parents for 6+ months. This caused us to also need to extend our mortgage, if we had known earlier this would have been a smoother process. We understand there are delays with a lot of things but they took on the feedback well. However, once the house was ready the sales person stayed late so I could be shown round after work and went through the list of snags with me. The list of snags was not huge (I have known people from other new building companies have triple the amount of snags) and a lot of it was extremely minor things. However, when moving in they corrected a lot of the snags quickly and we were happy overall. I think things shift once you have been in the house 2-3+ months as the aftercare leaves a lot to be desired. We have had a few remaining snags rejected but as soon as we mentioned these were unfinished ones from moving in they were approved and awaiting to be resolved. Once being in the house about 6 months I think the snags are put on a queue which take on average 4 months to get resolved (not timely at all) and you are left being ignored for a significant time of that. However, in comparison 90% of new build providers are all the same. The aftercare isn’t a priority as they need to pick up the delay of the houses being built etc. But getting some response from someone would have been nice. The house is laid out really well and we have lots of space front and back. But some silly things seem to go amiss, such as being in front of a public path but only having a knee high fence just makes you wonder why sometimes. We have raised this and they blame the council, however, from speaking to the council the fence hadn’t been raised for approval by Gleason at all. Again, would have appreciated some honesty here. Lovely house so makes you wonder why they can’t do the minor details, shame really.But overall happy experience, as knowing the reputations of new builds we did quite well with limited snags and only 3 month delay.
Hi Lilly, thank you for your review.Firstly, we are pleased that overall, you are happy with your Gleeson Home and are settling in well. In relation to the delays in completing your home, and to a similar extent any delays in completing the minor snagging, please accept our sincere apologies for this. In 2021, and to a certain extent still now, the whole housebuilding sector has had some significant challenges in terms of labour and material supply, much of which resulted from the Covid Pandemic. Supply chain and labour markets slowed massively, and every housebuilder was impacted. These impacts are still being felt now, with some supply chains still not at full capacity. We know that this will have been frustrating for a lot of customers at this time, yourself included.Thank you for leaving such a balanced review. As always, we take on board your comments and will look to improve on the areas that are within our direct control. Regards
1/5
Trustpilot2015 bulid Absolutely terrible the site manager…
Absolutely terrible the site manager had no interest in quality for example my front door had dents everywhere on it and I mean big ones I told him this and his reply was "all door come with dents " and walk away from us .. every wall in the house is not level. cracks in the ceilings .. the stair rail is not to building standards as it traps your hand when walking up the stairs .. absolute cowboys .. DO NOT BUY FROM THESE EVER !!!!
Hi Lewis, thank you for your review. Would you be able to email us with your plot number and development please, so a member of our team can look into this for you. The email address is customercare@mjgleeson.com. Regards
4/5
TrustpilotOur Kildare at Hardwicke Place
We have bought a Kildare on the Hardwicke Place. The sales Team is very helpful and are very easy to work with. We have got a snagging list, but this has not been able to be completed as yet, this is due to us asking the team to hold off until we are in a better position for them to come in and do the work needed. The site manager and his assistant have been very accommodating and helpful, and even the workers on site have been helpful.What I would say is though the reason we have not put 5 star is due to the cheapness of some of the items in the homes, i.e. the sinks are very low-grade stainless steel (I do know that they have recently changed the speck on the homes and the sinks are a better standard). It does appear that the standard of the sites is very dependent on the site manager and his team, they are all very different even though it is the same company.We visited our son on friday when he too got his keys for a Gleeson home and the cooker was not wired in the hot water did not work and the house was handed over when it had not been cleaned. They also told him he would have a boundary fence around the garden, he would have to do the dividing fence, now they have told him they are not putting a fence around the boundary as there is a wall: NOT acceptable.So like I say it does depend on the team on the individual sites. On our snagging list we put about paint being on lights and heat detectors, but a bit of hot soapy water and a cloth soon brings that off; think about what needs to go on a snagging list and what doesnt cos its going to be cleaned by you before you move in anyway????I would and have refered Gleeson to friends and family, its what is says on the tin, affordable homes for all. If you want everything incuded and whistles and bells go to the builders that provide that and pay what they are charging.
Hi Nigel, thank you for your review. We appreciate your feedback and we hope the team can rectify your snagging list soon! Regards
5/5
TrustpilotSuch a great and caring company
Such a great and caring company that continues even after completion! We love our new home and would 100% recommend. Plus, our sales representative Karen at Carlisle Park was amazing and certainly impacted on our amazing experience
Hi Jake, thank you very much for your review. We love to hear about our customers experiences and their home buying journey.
3/5
TrustpilotWe are in the early stages of buying a…
We are in the early stages of buying a gleeson home in the North East, we managed to get the plot we wanted with a 4 bed detached and a double garage.....we were over joyed.....speaking with the girl on site who was OK but what made me think was when we had a site visit I had asked for a access door to be put in at the real early stages and they were still building, when I asked her about the door (and I know it can be done afterwards) she said they would just take the bricks out which is not the way to do it.......from there I have found these reviews on here and they have proper put me off.....to give Gleeson 230k of my money (cash sale) and to have some of these problems with no where to go afterwards...........I'm just about ready to pull out which is a shame, but rather that then to be fobbed of and lied to cause that will put me over the edge for sure
Hi, thank you for your review. We are sorry you feel like this, unfortunately not all of our happy customers take to Trustpilot but our in house surveys have a response that 91% of Gleeson customer would recommend us. If you have any further questions, please contact us and we will be happy to help you. Regards
1/5
TrustpilotHOUSE FLOODED
After 11 months of living in a home you dont expect it to flood. On the 23rd of April the downstairs of our home flooded in the middle of the night, about 2-3 inches of water covered the whole of the downstairs floor. This came from the pipe under the kitchen sink (under the stoptap), which meant mains water flow was gushing from the cupboard. Gleeson took no liability for this and left it up to us and the plumbers insurance to sort. We wasn’t offered any alternative accommodation as they saw our house as ‘liveable’. It got to the point where we had no other option than to get a solicitor involved to even get any help from Gleeson. In fact.. they wanted to clean our carpets (which we had already vacced 175 litre of water from) so that we could save the carpets 😡 The solicitor told me we was well within our rights to take this further as Gleeson should be responsible for their subcontractors actions. This been said, they then agreed to bring a company in to replace the skirting boards, door frames and doors - which they have done. We are still no further with the insurance company, and have ended up paying for the remaining repairs and furnishings ourself. Its so expensive to furnish a house in the first place - nevermind doing it all again 11 months later. All in all.. Gleesons after care is completely disgusting and you cant rely on them for anything. Not even an apology. Moral of the story.. always know where your outside stop tap is, because if we didnt it could have been a whole other story. Disgusting.
Hi Anna, we are sorry to hear about the experience you are having with Gleeson and the problems that have occurred in your new home. This has been passed over to our regional team and someone will be in contact with you. Regards
1/5
TrustpilotNot even a 1 star experience!!! if I could!!!
I have had a terrible buying experience from Gleeson homes after the sales agents I was dealing with telling me lies to get me to sign on the dotted line. I think it important to give people a chance to put things right before giving them a pasting on a site such as this, so lets see if Gleeson homes decide to do the honourable thing and contact me to sort out their mess caused by them taking their own sweet time to sort a major problem with their attempt to sell me a house. Check back in a few days to see if Gleeson decide they want to help me or just decide not to do anything. I'm encouraged to write a review based on the fact that over 90% of people will read review sites before they decide whether to buy or not, and lets face it, only 1 person has to decide NOT to buy based on my review, and they would be out of pocket quite substantially, which I am NOW, thanks to their deciding to take their own sweet time to deal with my house purchase which was all supposed to happen within about 1 month... I will reveal what exactly they have lied about to me if they decide not to help me. I can also prove all of the allegations I am so unhappy about with FACTS NOT HEARSAY, AND WITNESSES..
Hi Mark, thank you for your review. We are sorry to hear about the experience you are having with Gleeson. Would you be able to email our Customer Care department with your full name, plot number and development so a member of our team can help you further. The email address is customercare@mjgleeson.com. Regards
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Tell us what you need and we'll put you in touch. Gleeson Homes Midlands hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sutterton.
