5/5
GoogleEddy is very good and gets back to you when he says he is going to and keeps you up to date with developements
Trusted Agent profile · Sussex
Fox and Sons Sussex reviews
★★★★★
613 reviews across 2 platforms
1 Devonshire Square, Bexhill-On-Sea, Sussex, TN40 1AB
Fox and Sons's office in Sussex, at 1 Devonshire Square, is rated 3.5 out of 5 across 613 reviews on two platforms, including 180 Google reviews rated 4.4.
Reviews
Every review we hold for the Sussex office, from every platform, shown as written. First names only.
Google1/5
TrustpilotFOX & SONS LEWES - APPALLING
I have never dealt with such an unprofessional estate agents and I would warn anyone NOT to have any dealings with Fox&Son, Lewes. Every interaction with them has been farcical from beginning to end, resulting in me having an offer on a house in Laughton from May until Sept and only to be told today, that it was actually taken off the market a month ago. The only reason that this came to light is because one of the staff called me on Friday to see if I wanted to view a house and I said 'I've already got an offer on a house with you.' When I initially viewed the house, I fell in love with it instantly and was going to offer the full asking price. However the agent said it needed some cosmetic updating and if I changed this and that, it would make it much better. He said that an offer had already fallen through so I could go below the asking price and told me what they would accept. On his advice I put the offer in on the Monday, only to be told that it had to be higher by someone else. So the miscommunication began immediately but the buyer could have got the full asking price and ended up with an offer £20k below which was good for me, but as the estate agent acting on behalf of the vendor was not in their best interest. We had lots of questions that were never answered. One agent said the property was quite new, another said it was quite old. I asked numerous times for them to take down the For Sale sign and replace it with Sold, that never happened. I also asked numerous times for them to mark it as SOLD STC on Rightmove, but they only put SSTC in the text below not how ALL other estate agents do it on Rightmove so it always still came up as For Sale in the search rather than under offer filter. They didn't answer emails and calls, so in the end I had to ask my estate agent to communicate with them. I had one update from them in 4mths to say the vendor put an offer in but it was declined. They said it was quite usual to be waiting this long for vendor's to find something but regular updates and some reassurance would have been the professional thing to do. Throughout the process they kept sending me new properties, which I think is highly unprofessional and they should have taken me off that database as I had an offer with them. They seem to have no clue what is going on about anything, communication is non existent, and service has been appalling from start to finish. To be called today to be told the property came off the market on 9 Aug (today 5 Sept) has left me speechless. Why did no one bother to tell me? I loved this property and thought I'd found my dream home and have lost 4mths. If I had been informed on 9 Aug, this would at least have given me another month to find something else. This has inconvenienced everyone in the chain waiting. For the vendor, they have acted most unprofessionally and for the client, equally so. They should not be working in an estate agents and are giving Fox & Son's Lewes an extremely bad name in my opinion
5/5
GoogleCan't recommend enough. I got an offer within a week of putting my house up for sale. They kept me updated throughout the whole process. Great estate agents.
Agent replied · 13 June 2024
Xvx many thanks for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
1/5
TrustpilotI am giving their Bitterne Branch 1*…
I am giving their Bitterne Branch 1* because the system will not allow me to give any less.My sister and I engaged the Bitterne Branch to sell our late mothers, warden assisted, flat.They said all of the right things initially and recommended that we use their suggested conveyancers so that they would be able to chase things up and get things done.If only, the conveyancers admitted that our sale was a learning exercise for them and a lot of mistakes were made so it dragged on and on. In fairness, they reflected their performance in their eventual fee.However Fox & Sons never initiated a single phone call. Any contact from them was only ever in response to us chasing them over the 8 months it took the sale to complete. Indeed, the sale completed on Friday and 3 calls were made to them asking them to contact us and they still havent responded . They still have a key !!Of course they have taken their 2% cut of the sale but we actually found the buyer, who is a family friend ourselves, so we were able to sort out the key handover without any support from Fox & Sons.Quite simply, Bitterne Branch of Fox & Sons are, from our perspective, professionally incompetent with absolutely appalling customer service.Simply shocking and we have still had no contact despite the sale being completed and them holding a key.
4/5
TrustpilotSaltash Branch - Fox and Sons
Saltash Branch Cornwall - just rented through Fox and Sons and would like to thank Thomas and Kate for their help in us securing the property. Such a friendly team and always helpful
1/5
TrustpilotEven One Star Is Too Many
Even One Star Is Too ManyAvoid the branch from Bognor Regis.They've been selling my house. They've been pushing me to reduce the house price because they wanted to sell the property to the landlord that they already knew. Next time they've been pushing me to reduce the house price because they wanted to sell the property to a man who had money but he rather wanted to spend money to rebuild the loft. I was a customer of this branch and I paid fees of £4200.00 for selling my property but they've been not helping me. They've been helping the buyers and keep asking me to reduce the price.
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
4/5
GoogleSo far a human touch from an estate agent...its rare. Well done Charles keep keeping it real and relating fingers crossed she sells but who knows. Whatever she decides will be her decision that's for sure. I hope for a successful 2022 for you and your team 😀
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Fox and Sons team provided a four-star service!
5/5
GoogleWe had anappointment booked by Ben to see Robert Viles in the Bexhill Branch (12/3/22) to discuss our current circumstances and Morgage advice. We then viewed three properties that were being advertised by Fox & Sons, one being a wild card chosen by Ben. We then reviewed all the properties we saw that day (6 in total) and decided that the wild card property was for us and decided to put an offer in on Monday (14/3/22) Our offer was accepted! And Rob stayed behind after work to process and discuss our morgage application for that property. We are so thankful for the support and guidance that was provided by Ben and Rob and we are grateful for their service. They truly are an asset to Fox & Sons.
5/5
TrustpilotI must say a big thank you to the…
I must say a big thank you to the Southampton Bitterne Lettings team Katie & Abbey for all their help and advice.Fox & Sons are very lucky to have such capable staff and I would not hesitate to recommend them both. I would say the very best there is and makes being a landlord very straightforward. Our kindest Regards to you from Richard & Jan
5/5
TrustpilotWe used Fox & Sons Lancing when we…
We used Fox & Sons Lancing when we moved house, the manager Kane was amazing, helpful and very knowledgeable. He was available for me to talk to at any time and led me through the process with ease. Recommend these estate agents to everyone.
1/5
TrustpilotSOUTHAMPTON London Rd - Terrible
THIS IS IN THEIR ORIGINAL EMAIL TO ME
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
1/5
TrustpilotLow life misogynistic
A few months back, I spoke to a man called Oakley on the phone, from the Southampton branch, who genuinely made me feel sick and disgusted, through his misogynistic and backward minded comments towards woman! I had rang to enquire about a property, for a very close friend of mine, who at the time, was at work and unable to use the phone to make her own enquiry. So she emailed me and asked if I could ring on her behalf, which I was more than happy to do. I rang and got through to an Oakley, I explained how my friend was interested in a property and that she would like to book a viewing. All good so far, but then, Oakley started to ask questions on my friends current circumstances, 'your friends income?', "£35000pa" 'great! Any children?' "yes, one 12 year old boy". At that point Oakley then stopped me short and said, 'I'll have to stop you there, as from my experience, woman like that! Single mums, make bad tenants, as they can never hold down a full-time job and always just end up claiming benefits, never paying their rent, upsetting their neighbours, smoking weed and just end up being a general nuisance to everyone!' After hearing that, I was so upset, I actually just put the phone down. And wanted to forget about it. Until now, because of the time we live in, repulsive, backward minded people like that, should be called out at every opportunity. I wonder what happened in this persons life, to have so much disrespect and hatred towards woman. I genuinely feel sorry for you and hope you seek the help you so desperately need, to be a descent human being. Not the low life scum that you are!
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
5/5
TrustpilotHolly Myatt
Holly Myatt from Portsmouth branch was extremely helpful, made the whole moving process nice and straight forward and replied to any queries I had regarding my tenancy extremely quick, highly professional and would recommend to anyone! Thanks again ☺️🎄
5/5
TrustpilotExcellent Estate Agent
I dealt with Fox and Sons in Hove for the purchase of a flat on Hove seafront in late 2021. All the staff at the branch were extremely helpful throughout the whole process, even when the seller had to get rid of an awkward tenant, they really couldn't have done anymore; Keira and Darren in particular were excellent. Jamie at the branch helped me get my mortgage too. I would highly recommend Fox and Sons and wouldn't hesitate to use them again.
1/5
TrustpilotAbsolutely useless
Absolutely bunch of useless people in Yeovil branch. Wasn't honest in the whole process claiming I was lying in my application, was promised my holding fee back and they refused and never actually took the property off the market after taking my money. Took weeks to hear back from anyone as there entire communication is terrible. Would rate 0 stars if could
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleReally good service all round from the team. Excellent work by Mortgage Consultant Robert Viles who took care of my mortgage and explained everything clearly. Also great service from Ben McCulloughthe and the rest of the team, who were very helpful at answering all my questions, and providing good advise. Would recommend for first time buyers who don't know what to expect when buying a property.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
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