Every review we hold for the Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI worked with Lissy Brown whilst searching for my first property in a busy December period and she was the consummate professional. Quick to respond, honest (which was a rare breathe of fresh air) completely non-pushy and found us a genuinely quality pool of property options and although we ultimately purchased a property elsewhere, if I could have bought that property through her I would have.
Would not hesitate to recommend her to anyone looking for a property! Thanks Lissy.
Ben · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! It was a pleasure assisting you in your property search. We strive to provide honest and non-pushy service to our customers. While we're disappointed that we couldn't help you with your purchase, we're happy that we were able to provide you with quality options. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCailean has been a delight to speak to and extremely helpful through the process of me purchasing my first home. Constantly keeping me updated and informed throughout the entire process. Purchasing your first home is a very daunting as you don’t know how everything works but Cailean made everything a lots less stressful for me. I really appreciate the support provided to me by Cailean and his team including Rob, Lissy and Nick who all helped me along the way. Once I’m ready to move onto my next home I will definitely be asking Connells for their assistance. Thank you so much! :)
Issy · 11 January 2026
Agent replied · 25 January 2026
Thank you so much for your kind words! We're thrilled that Cailean and the team were able to make your first home buying experience stress-free. We can't wait to assist you with your next home purchase. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleThank you to the team at Connells, Rob and Cailean were prompt to respond to me and while the process was longer than we all wanted, Rob and Cailean stayed on top of all the communication needed to make the purchase as smooth as possible for me. Much appreciated and happy with our house purchase.
Stockbridge · 26 December 2025
Agent replied · 25 January 2026
"Thank you for choosing Connells, we are thrilled to hear that our team, Rob and Cailean, provided prompt and efficient communication to make your house purchase a smooth process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt has been a pleasure to deal with Kyran and team. We were looking to buy a house through Connells and decided to put ours on the market with them too. This has made the whole process so much easier.
We have gone from putting our house up for sale to completing and moving in to our amazing new one, all within 12 weeks. That is very impressive, thank you very much guys!!
Stephen · 7 November 2024
Agent replied · 10 November 2024
Thank you for your terrific 5* review and for your complimentary comments Stephen. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur house search was very intense. Since we don’t live in the area, everything needed to be organised to perfection and often with short notice. Connells, more specifically, Elysia (or as we call her, Lissy), was there for us every step of the way.
Lissy supported us tremendously, staying in touch with us almost daily. She would send me details of any suitable property as soon as it came up, and even when something just felt close to what we were looking for, she made sure we knew about it.
She was incredibly patient and her enthusiasm kept me from giving up, because I knew she was truly there for me. We had viewings scheduled every Saturday without fail, and whenever possible, she even gave us access to properties that hadn’t hit the market yet. She understood our urgency and worked with it.
Lissy was also highly professional, always punctual, extremely organised, and at times even rearranged her schedule to accommodate ours.
I would absolutely recommend Connells, and especially Lissy, for her professionalism and the genuine passion she brings to her work.
AngFla · 28 June 2025
★★★★★ 5/5
GoogleI think estate agents can get a bad press. My house sale has been less than straight forward. Cailean is the new manager and short of holding my hand has done everything possible to guide me through this process. I cannot recommend his …
Annie · 16 July 2025
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Annie. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleRobert Adams was professional, courteous and knowledgeable when showing us around one of the properties for sale. Unfortunately the property was not for us, however it was a pleasure dealing with Rob and we would not hesitate to engage with him again, in the future should they have another suitable property for us. Keep up the good work Rob!
Tommy · 3 November 2024
Agent replied · 10 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Tommy! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe used Kyran at Connells to sell my late grandparents house. The marketing process was clear and effortless on our side and we were kept informed all the way through. Probate took some time to get but Kyran kept our buyers updated and understood the process well.
I would recommend Connells for their personal touches, friendly service and great market knowledge.
Jon · 10 August 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review and recommendation Jon. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLissy has been amazing to deal with, communication fantastic and super efficient. I could not recommend her enough!
Lisa · 26 December 2025
Agent replied · 25 January 2026
Thank you for your kind words! It was a pleasure working with you and I am so happy to hear that you were pleased with our communication and efficiency. We greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKyran was great and always replied to any queries promptly. The advice given was always in our best interests. We were selling my late parents home. It was a sad time for us as we grew up in this house. We were treated with empathy and understanding. I would not hesitate to recommend Conells.
Sam · 21 October 2024
Agent replied · 23 October 2024
Hi Sam,
Thank you for your wonderful 5* review. We're glad to hear that Kyran provided prompt and empathetic service during such a difficult time. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe’ve recently bought our first home through connells. A huge thank you to Kyran, Chris and the whole team at Connells for helping us in each stages and for keeping us updating throughout the process. We highly recommend connells for your buyings.
Muhammed · 27 November 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Muhammed. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️ Outstanding service!
A huge thank you to Rob, Nick, Cailean, Lissy and Rachel for making the purchase …
Matthew · 16 August 2025
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKyran and his team were so brilliant during my purchase, he worked late multiple evenings to ensure I was kept informed every step of the way and really went above and beyond for me and my partner.
Amelia · 21 August 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review Amelia. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKyran was great throughout the whole process of us buying our property. They were very quick to respond to any queries we had and made the process much easier.
Mia · 4 December 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave us this amazing 5* review Mia. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell done Kyran and the team for a great selling experience from start to finish. We were followed up and kept informed but not pushed. Highly recommend
Philippa · 20 December 2024
Agent replied · 27 December 2024
Thank you Philippa for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been dealing with Kyran and Andy for the east grinstead branch and so far we could not have been happier they made every step of the process easy and put our minds to rest for any concern that we had I can not recommend them enough and Connell for any Mortgage services don’t have anything bad at all to say about them they were perfect for us! “ Corina and Adrian ”
Megan · 3 January 2025
Agent replied · 10 January 2025
Thank you Megan for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve recently bought our first home through Connells. Kyran was such a big help & made sure to keep us updated throughout the process, answering all of our questions.
Would definitely recommend buying through Connells.
Holly · 27 July 2024
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review and recommendation Holly! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Kyran and his team for their professionalism, caring and understanding of the process for selling my probate property. I highly recommend them 5*
Jo · 23 October 2024
Agent replied · 23 October 2024
Hello Jo,
Thank you for your kind words and for highlighting Kyran and his team's professionalism and care. We're thrilled to receive your 5* recommendation!
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have had a very helpful professional relationship with Lissy so far. In addition to her communications she also showed me a property I was interested in and acted in a professional manner, getting back to me straight away with answers to …
Nick · 16 November 2025
Agent replied · 25 January 2026
Thank you for the glowing review! I am glad to hear that I have been able to assist you in a professional manner and help you find suitable properties. It's always a pleasure to work with a proactive and communicative client like you. Looking forward to continuing our successful partnership! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe professional support provided by Cailean during the process of purchasing our property was exceptional. He was key to the speed with which we completed our purchase, he liaised with the vendors and ensured we were kept up to date with the various stages of the process.
Kim · 16 September 2025
Agent replied · 16 April 2026
Thank you for the thoughtful review! We pride ourselves on providing exceptional support to our customers, and we are thrilled to hear that Cailean's expertise helped make your purchase process efficient and smooth. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am pleased to say that I received superb top class servcie from Katarina and believe she is a huge Asset to the business , her professionalism,attention to detail ,and exceptional customer servcie skills made my experience a truly positive one .
Katarina went above and beyond to ensure that my needs were met ,and I was very impressed with her knowledge and expertise in her field I would highly recommend her services To anyone in need and I am confident she will provide excellent service to her clients thanks one again for your outstanding service
Connells are very lucky to have you
Thanks for your outstanding service if I could give me then 5 stars ⭐️ I would
Shoaib · 14 June 2023
★★★★★ 5/5
GoogleWe bought a new-build flat through Connells and couldn’t be happier with the service. Their communication was excellent, nothing was ever too much trouble, and every query was handled with respect and answered within hours. The whole team …
Charlotte · 16 September 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled that you had such a positive experience with our team at Connells. It was our pleasure to help you find your dream home. We truly appreciate your business and look forward to working with you … More
★★★★★ 5/5
GoogleWith buying my first place I can’t rate mortgage broker Nick highly enough through the whole process. He was always ready and willing to offer advise on the whole process.
Jean · 26 November 2025
Agent replied · 25 January 2026
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
★★★★★ 5/5
GoogleCailean came to evaluate my flat and was very nice and helpful throughout the process. He was professional, knowledgeable,and made the experience smooth and stress-free.
Cola · 26 December 2025
Agent replied · 25 January 2026
Thank you for your kind words, we are so glad that Cailean was able to provide you with a positive and stress-free experience while evaluating your flat. Our team takes pride in providing professional and knowledgeable service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
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