Trusted Agent profile · Surrey
★★★★★
246 reviews across 2 platforms
28-30, High Street, Weybridge, Surrey, KT13 8AB
Leaders Sales's office in Surrey, at 28-30, is rated 4.6 out of 5 across 246 reviews on two platforms, including 245 Google reviews rated 4.6.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleHave a good experience with Leaders when renting a property, Lilly Abreau was very helpful throughout the process.
Dear Petr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI dealt with Samara from the initial enquiry to picking up the keys. 10/10 customer service, extremely professional and she was easily contacted when I had any questions. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Harry Cahill, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Weybridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleMarta from Leaders Weybridge Office was very helpful in expediting the renewal of a tenancy agreement Mike
Dear Mike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmber was so lovely from the start of the viewing process to the finishing paperwork and handing over the keys. Very professional and helpfulPositiveResponsiveness
Dear Roxanne Ervin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePoor service, poor systems and messed up the simple process of the handover of the keys. The payment email came Friday late afternoon from someone I had not been introduced to and the payment system did not work. I had to check the bank details again and again as I needed to make payment that Friday ( they had delayed sending me details). The next day it made me think it was a scam so I spent the whole weekend worrying I had just lost £22,000. On Monday morning I asked them to confirm payment and all I got was it takes 3 days. So I was fearful i had fallen for a elaborate scam when all the time the money was in their bank and they just could not be bothered to send me a confirmation email. Then they refused to give me my keys because the person handling me was off and there been no handover. All the pre work had been done as house was empty and all I got was excuses for why I could not have the keys at 9-10 rather than 12.00. A real I can’t be bothered attitude. To cap it all, I got ONE key and was told not their problem as landlord was managing property. So I asked the landlord and she starts looking at previous tenants and then asking me to cut more keys when all the time Leaders had 4 spare keys. No apology for all the stress they caused ! If I was not so busy I would have got hold of their area director to sort them out.NegativeProfessionalism
Dear Mr Watt, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Weybridge office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleWe have had a number of managers over the years, but to us Leanne has stood out as an efficient and helpful manager. We have had serious problems with our tenants during this last year and she has been proactive in helping to sort out the problems; always keeping us informed; easy to contact during this difficult year and responsive to our requirements. Having someone who answers calls, responds and lets you know what is going on (with a cheerful manner) takes a lot of stress and anxiety out of the situation.
Hello Alan Church Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleVery professional and helpful agency. Special thanks to Larissa Hall, always willing to help!
Dear Orlando Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had the privilege of going through Leaders in Weybridge for my recent move and the experience was made even better with dealing Robert who was super helpful, responsive to all my requests along with being extremely accomodating around arranging multiple viewings so my little one had times during this lockdown to get used to the new home before we made the move. Definitely ask for Robert if you're looking to rent in the Weybridge area.PositiveResponsiveness, Professionalism
Hi Musa. Thanks for the amazing review and star rating about our Leaders Weybridge branch and the service provided by Robert. Thank you Customer Relations Team
5/5
GoogleAbsolutely outstanding service from start to finish from Rosie, Amy and Stefanie.. Moving 200 miles was very stressful, but they managed make things go very smoothly. A special thank you to Stefanie who went above and beyond and stayed on late so I could collect the keys after getting suck in bank holiday traffic.. And I owe Amy a Christmas card. I would recommend the team at Weybridge to anyone.
5/5
GoogleThanks to Amber and the team in Weybridge in finding new tenants for our flat and garage in a prompt and professional manner.PositiveProfessionalism
Dear Anthony Wall, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
4/5
GoogleGood service in general. Larissa Tilley is quick to respond to our emails. And there is always attention to the more urgent matters.
Dear Libânia, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLarissa Tilley is a professional. She is available when required and deals with any issues in a timely and efficient manner.
Dear Asrar Muhammad, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleProperty had issues when I moved in, was not fixed, complained about the washer/dryer ( as it made holes in cloths whilst using it, was not changed, fridge/ freezer kept spoiling my foods, a technician came checked..., my foods were still spoiling whilst in the refrigerator. It was failed to bring that no deposit option ment, I’ll not get my £36(fee) back, I presumed it was a payment of deposit in instalments🤦🏽♀️. Never leaders again!!!NegativeQuality
Dear Karen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk. Kind regards, Customer Care Team
5/5
GoogleMy tenancy has been managed by Leaders for almost a decade and their service has been faultless. I have had the pleasure of liaising with Larissa whenever I had an issue and any problems were dealt with swiftly and professionally. As a long term tenant, who has had experience with other agencies, I highly recommended Leaders and Larissa's team as they clearly have their tenants' interests at heart.
Hi Susana Silva, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Weybridge. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Weybridge
5/5
GoogleSamara was very thorough, quick to respond to any queries I had and very professional throughout the processPositiveProfessionalism
Dear, Louise James, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleExcellent service in every way! Robert was very professional and helpful in our search for a new home. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
Dear Alexandra Lee, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
GoogleAbsolutely awful. Very nice when they want you to move in to the property but once you've signed the contract and paid your fees, they don't want to know. Left our front door unlocked for anybody to enter when doing viewings and when raising this with them, they weren't overly bothered nor apologetic. We had no response from the management, continuously having to chase until going through the official complaint procedure and only then we finally received an email. They then continue to grind every penny out of you even when you have left the property having complied with the conditions of your contract.
Hi Tom, we're saddened to hear of the negative experience you have had with the Leaders team at Weybridge. Within our business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any issues arise so it’s disappointing to hear that you feel you haven't received this throughout your experience. I have discussed your review with Amira Valentine-George who was your property manager and have also had the opportunity to review your Tenancy Record on our system. In regards to the issue with the door being left unlocked I can understand why you would have been concerned when you learned of this, when reviewing our system I can see you wrote to the team on the 13th of June highlighting the issue, expressing your disappointment and asked what the next steps were or to be provided with a copy of the complaints procedure; Amira replied advising you that she had passed this onto the branch to investigate. Rebecca Percival the branch manager responded to you in relation to this at the beginning of July offering her sincere apologies for the external doors being left unlocked, she informed you that your concerns had been discussed with the lettings team and the importance of security was reiterated to them; these discussions with the team will help ensure moving forward similar issues do not arise. I can see that after Rebecca’s email you replied asking that your complaint be closed down as you felt Rebecca had resolved this for you. In respect of your comments where you state the team have looked to gain every penny from you I believe these comments relate to the return of your security deposit. I note that following the check out of the property you provided a positive review praising the efforts of the Property Management team during the Tenancy. Subsequent to this, deductions were sought to the deposit for cleaning which I am aware you contested as you provided invoices supporting that a clean had taken place prior to the end of your Tenancy. When viewing the check-out report I can see this noted that the property was found to have been cleaned to a domestically good standard although some additional cleaning was required in order to bring it up to the same standard noted at the check-in, this report also noted that there were some new stains and marks on the carpets within some rooms and so these should be cleaned at the Tenants expense. In my review I have been able to view your cleaning invoice and so can appreciate why you would have disagreed with these deductions however feel it important to advise you that Leaders put these deductions forward on behalf of the Landlord and due to your disagreement the matter was raised as a dispute with the Tenancy Deposit Scheme who independently adjudicated on the matter. After taking the above into account we recognise there were issues with the doors not being locked after a viewings and although this was addressed previously by Rebecca we would once again like to offer our sincere apologies that this issue had transpired and that the service you received here fell below the high standards we expect of Leaders. We appreciate you taking the time to bring this matter to our attention, we have taken on board all of the comments you have made and can assure you that all feedback is taken most seriously. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
5/5
GoogleLarissa Tilley is all of the above- can't ask for much more as there is none to give!
Dear Susan Bowman, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSamara was great throughout the whole moving in process, answering any questions we had in a timely manner.PositiveResponsiveness
Dear, Louise Kelly, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMy experience as a Landlord with Leaders over the years has been a bit hit and miss but my current property agent, Larissa Tilley, always responds to my enquiries in an efficient and friendly manner. It's clear from all our dealings, she has the right balance between the needs of both me and my tenant. Nothing is too much trouble. Great job, keep it up! :)
Dear Aaron, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have nothing but praise for the assistance I received throughout from leaders At weybridge . It was a difficult and very stressful time obtaining the references from various places, but the team there worked hard and certainly went the extra mile to ensure things went as smoothly as possible. It was great teamwork during these difficult times.i have nothing but praise for Amy Clayton,Samara, Robert and Leanne.all working well together.PositiveResponsiveness, Professionalism
Hi Audrey Rainsbury, Thank you for the great review of our Leaders Estate Agents Weybridge team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleLeaders have looked after my properties for over 15 years and have always done an outstanding job covering marketing and property maintenance. Steve at the Guildford branch runs an excellent department and the maintenance issues now handled by Larissa at the Woking branch have been outstanding in the prompt resolution of any issues. Thoroughly recommend.
Dear Ian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI Approached Leaders looking for a property on behalf of my company and was lead by Amber every step of the way. From start to finish, no question was to trivial and no job was to much. From myself and on behalf of my company, we thank you for your help and support. Look forward to working with you again in the very near future!
Dear Tom Kay, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI really liked their service and I must say they really helped me a lot when I was very distressed
Dear Maame Gyasiwaa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Sales's Surrey office has 246 reviews across two platforms: 245 on Google, 1 on Yell.
Leaders Sales Surrey is rated 4.6 out of 5 across all 246 reviews, and 4.6 out of 5 on Google from 245 reviews.
Leaders Sales Surrey, 28-30, High Street, Weybridge, Surrey, KT13 8AB.
