Every review we hold for the Surrey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen we began house hunting in January, Sofie was incredibly helpful in guiding us toward properties that aligned with our yearly income. She took the time to understand our needs and provided valuable insights throughout the process.
When it came time for viewings, she was patient and accommodating, even when we were running late. We reached out to her multiple times for clarifications about our chosen property, and each time, she responded promptly and happily provided the information we needed.
Sofie’s support didn’t stop there, she worked with us every step of the way, ensuring a seamless move-in and helping us get settled. In all our renting experiences, she has been by far the best letting consultant we’ve worked with.
Leaders, as an organisation, also exceeded our expectations. Their professionalism and well-structured processes made everything smooth and hassle-free. We especially appreciated their user-friendly online portal, which allowed us to track every stage, from making an offer to signing the tenancy agreement, with ease. The portal also made payments straightforward and secure.
We highly recommend both Sofie and Leaders to anyone looking for a stress-free renting experience!
Ndidi · 13 March 2025
Agent replied · 9 September 2025
Dear Ndidi Olibamoyo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy partner and I recently had a viewing with Sofie from Leaders, and we couldn't be more impressed! Sofie was incredibly helpful and demonstrated extensive knowledge about the property. Even though this particular one wasn't the right fit for us, we left feeling confident that if something else comes up, Sofie will be our go-to person. Her professionalism and dedication truly stood out, making the experience a 10/10!
Tai · 13 March 2025
Agent replied · 9 September 2025
Dear Tai Roche
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to personally thank Julia. This lady had helped myself go through everything in detail, to help me find the correct tenant for my home and help myself reduce the stress when renting out my property. I have found Julia to be …
Jason · 16 November 2025
Agent replied · 16 April 2026
Dear Jason Mootien
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleAndrew has been completing our property inspections for years now and always makes a conscious effort to be warm and friendly. He calls before arrival which we appreciate, and when attending, he makes conversation which makes the visit feel …
Katie · 16 November 2025
Agent replied · 25 December 2025
Dear Katie
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleWe were so, so lucky to have purchased our home through James Guyton and Leaders in Weybridge! James and his team were fantastic at every step of the way. James was patient, kind and understanding throughout. He was friendly, approachable, available and genuinely interested in conducting the whole process in a transparent, honest and decent manner. From the beginning James understood our situation and trusted our genuine interest in the property and conducting business the right way. We were really blessed that the home we wanted happened to be represented by James and Leaders. We would not hesitate to thoroughly recommend them to anyone. A thousand thanks!
Antony · 16 June 2024
Agent replied · 26 August 2024
Dear Antony Nesling
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy is an excellent professional from Leaders. Always well-planned, organised and know his stuff very well. We are very pleased. We needed people like him more in all customer facing areas. Great asset for Leaders.
Soumen · 16 November 2025
Agent replied · 16 April 2026
Dear Soumen Chatterjee
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleFantastic service from start to finish from Marta Dunning in the management team. Marta was always very friendly and understanding as well as prompt to respond to anything that was needed. If it wasn’t for our landlord no longer wanting us as tenants due to having a baby I’m sure we would have continued living at the property and renting through Leaders as the team were great to deal with and really made us feel like real people instead of just “tenants”. Special thanks to Marta again!!!! ☺️
Nicola · 20 December 2023
Agent replied · 17 June 2024
Dear Nicola Elson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThankfully to Lauren Nield i can rate my experience with 5 starts
She is always ready to help with maximum efford and very quick.
Thank you Lauren
Pavel · 4 December 2025
Agent replied · 25 December 2025
Dear Pavel Markov
We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJulia has been amazing can't thank you enough. I have been using other agents with no luck but it's great to actually deal with someone who knows what they are talking about. We were able to find a property after only a couple of viewings. Thanks again for all the hard work behind the scenes.
Hazar · 16 December 2024
Agent replied · 23 December 2024
Dear Hazar Ec
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy Welch is an excellent professional from Leaders, has been viewing the house for many times now, always kind, friendly. Highly recommended!
Tang · 4 December 2025
Agent replied · 25 December 2025
Dear Tang Wing Kei Jessica
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders Weybridge got me find a rental property at a very short time and helped me move in smoothly. Kerri Parcell was my point of contact from the very beginning for the lettings. She literally has been there for ever since I got in tough with Leaders. She has went out of her ways to help me with every tiny little thing, making the transition as smooth as possible. I had a great experience working with Kerri. Not only the process of arranging the tenancy was smooth and efficient, i was very skeptical at first because of a really bad experience I had very recently from another letting agency, where not only I was denied tenant out of whimsy of the landlord, but they made it in a way that I didn't even get my deposit back.I shared my traumatic experience with Kerri and she understood completely and was always been there for me advocating for my best interest all through the process. The communication has been always prompt and excellent ; Kerri has always been kind in answering all my queries promptly, putting me at ease.Because of my profession, I was at times unreachable in many occasions but she has always been patient and kind. Thank you so much dear Kerri. I don't what I would have done without you. Even after moving in, Leaders is still helping actively with property management, which is more than I could have asked for. I would recommend them in a heartbeat
Kazi · 18 June 2023
Agent replied · 17 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA massive thank you to Weybridge Leaders for finding me and my partner our first flat. It could not have been achieved without the amazing work of Kerri Parcell. The process was very new to us, but Kerri made it smooth and easy. She was in constant communication with us regarding any updates and was always available to answer any questions we had regardless of how frequent they may be. She was always so friendly and upbeat but worked so efficiently and timely. She was our saving grace when working with Leaders. I would recommend Leaders, but specifically Kerri, in a heartbeat. Thank you!
Sharn · 18 June 2023
Agent replied · 17 June 2024
Dear Sharn
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very great experience with Leaders Weybridge. We are being welcomed by Kerri Parcell on the viewing site and she was very professional and clarify all our concerns. She gave us ample amount of time to see the house. Frankly speaking till so far we received the best service from Leaders. I want to thank Kerri Parcell for her presentation and professionalism.
Want to say a great job and recommend it to all who are thinking of house buying and renting options.
Pratap · 18 June 2023
Agent replied · 17 June 2024
Dear Pratap
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA huge thank you to Kaitlyn Young (from the Tenancy management team) for all of her help and support, she’s been brilliant!
Angie · 16 November 2025
Agent replied · 16 April 2026
Dear Angie Hall
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleAndy has been reviewing our house for many years now always very friendly and professional. Highly recommended Andy
Claire · 25 November 2025
Agent replied · 25 December 2025
Dear Claire E
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleRecently started renting our first property, and they made the whole process so simple.
Cameron was so helpful and quick to respond to the millions of questions we had. He was also great at making sure that everything ran smoothly on moving day. They also went above and beyond making sure that our sofa delivery was safely stored inside after a mix up in delivery days before we moved in!
Alex · 21 September 2023
Agent replied · 17 June 2024
Dear Alex Evans
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAndy Welsh is very friendly and respectful. Always a pleasure meeting
Pooja · 11 December 2025
Agent replied · 25 December 2025
Dear Pooja Anur
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWould like to send a huge thank you to Sofie at Leaders. She remained professional and communicated consistently with any problems that came about and worked extremely hard to get them resolved as soon as possible. 10/10 Employee!!
We've now moved in & are loving our new home!!
- Brett & Sophie
Nifty · 27 July 2024
Agent replied · 26 August 2024
Dear Nifty
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmber Brooks at Leaders 28‑30 High Street Weybridge KT13 8AB branch made our relocation and move completely effortless and stress free, my wife and I recommend you ask for Amber Brooks for a professional, attentive service, with great communication skills, not only all the documents and setting up of utilities pre arranged but ensured our new home was professionally cleaned including the front and back yard, electrical permits were certified the home spotless fresh and clean, ontop of all that we received a welcome to your new home gift basket with our keys, you will not experience this kind of service anywhere else.
Thank you Amber B at Leaders for making our move so special and stress free.
Kind regards: Chris and VickyPositiveResponsiveness, Quality, Professionalism, Value
Chris · 18 June 2022
Agent replied · 17 June 2024
Dear Chris Hames,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have changed my mind regarding this Estate Agents. My first review was just one star and I was not impress with how we started.
However, after renting with them for the past two years I have absolutely changed my mind. Very proffessional, they respect your privacy and tell you in advance if they will be coming.
Larissa Tilley has been assigned to us and she has been wonderful. If I ever move again, it will be with them to another place. I am not changing estate agents again!
A.E · 18 June 2022
Agent replied · 17 June 2024
Hi A.e.,
We strive to ensure that all our clients have a positive experience with us. Could you please reach out to us directly by writing to us at customerrelations@lrg.co.uk so we can take a look into what went wrong in this instance?
Many thanks,
Customer Services Team
★★★★★ 5/5
GoogleJust wanted to say how much we've appreciated Larissa Tilley, our property manager particularly with our recent issues with the boiler at our property. Larissa acted promptly to our tenants reports of the boiler failure, organising the contractor to visit the property to diagnose the problem and a fix. We were informed immediately, then, when we decided to replace the boiler rather than fix, Larissa worked quickly and efficiently to obtain quotes and provide us advice. Our tenants now have a brand new boiler which they are rapt about, as we are, and all in a week. Thank you Larissa!PositiveResponsiveness, Quality, Professionalism, Value
Kate · 18 June 2022
Agent replied · 17 June 2024
Dear Kate,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleAmber and her colleagues were a delight to work with. The response was always prompt and professional. If I could make one suggestion and that would be for the staff to familiarise themselves with the property and it’s location before showing. Our rental was out of the Leaders immediate area and, although Amber was always willing to attend viewings, she was not able to answer all of our questions. We are now happily moved in and the handover has been friendly and supportive.PositiveProfessionalism
Chris · 18 June 2022
Agent replied · 17 June 2024
Dear, Chris Giddings, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVery pleased with the accessibility and helpfulness of the team at Leaders - quick to respond to my communications. Amber was on hand to meet my schedule and guide me through the process. Had a last minute hitch with one of the contractual clauses, and the team were very responsive to support me (tenant), and I'm sure the landlord. The home-moving gift was sweet and welcomed. I give these guys 5 stars for the experience, as a tenant you can't always expect that.PositiveResponsiveness, Quality, Professionalism
Zoe · 18 June 2022
Agent replied · 17 June 2024
Dear, Zoe Fitzpatrick, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLarissa Hall is very helpful and always responds promptly, never keeping us waiting. Thank you!
Hashini · 16 October 2025
Agent replied · 16 April 2026
Dear Hashini & Ashini De Silva
We greatly appreciate your 5-star review and the time you took to share your … More
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