Leaders Lettings Surrey reviews

★★★★★ 5/5

Google

My experience with Leaders Guildford has been amazing. They made the whole rental process very straight forward and the no-deposit option was also very helpful. Their customer service is also very good particularly with Larissa, Sophie and Jade, as they were friendly and provided support quickly, such as when I was locked out of my room. Overall, I would highly recommend.

SG · 5 November 2024

★★★★★ 5/5

Google

Andy Welch is an excellent property inspector, professional, considerate, and easy to deal with. He’s respectful of my home and tenants’ privacy and he makes inspections quick and stress-free. Highly recommend him

Francesca · 16 October 2025

★★★★★ 5/5

Google

Larissa Hall at Leaders, Guildford has been incredibly helpful throughout our recent lease renewal process. She showed great flexibility and understanding of our needs, from extending the lease term to offering alternative payment options. Larissa was also open to discussions with us and facilitated a smooth inspection of the flat. Her professionalism and willingness to accommodate our requests made the entire experience much easier. Highly recommend her services!

Arun · 27 June 2024

★★★★★ 5/5

Google

I Just want to thank leaders for helping me I lived in an apartment that I rented with them, and they always gave me support and everything in the house, it's been two months since I moved there because I moved to Liverpool and even so I had an issue with my bank linked to them and Larissa Hall helped me quickly and in a simplified way. THANK YOU Larissa for all the support, you and your team are incredible. Thank you very much again. Ismael Carmo.

Ismael · 21 October 2023

★★★★★ 5/5

Google

I would like to say a big thank you to Jade Cook, Sophie Burgess and Adeel Pazir from Leaders Guildford. In what should have been a stressful time with two properties to be let within two weeks they managed to make the whole process smooth and stress-free. Excellent communication, knowledge and guidance throughout. Would highly recommend this agency!PositiveResponsiveness, Quality, Professionalism

Jacob · 18 October 2024

★★★★★ 5/5

Google

Andy Welch has always been incredibly professional & friendly and is always helpful when questions have been raised. I would highly recommend Andy & Leaders for any other prospective tenants.

Mark · 16 October 2025

★★★★★ 5/5

Google

Zoe Lynch is worth 6 star review if i could! helped me throughout my tenancy, very professional and never a problem. Thanks Zoe

Luke · 16 December 2025

★★★★★ 5/5

Google

Sophie Burgess has been an absolute star from beginning to end! She’s so friendly, professional and incredibly patient, nothing was ever too much trouble. …

Winnie · 16 November 2025

★★★★★ 5/5

Google

Leaders have been a shining example of great service and care throughout what can be a stressful time. Michael is a fantastic personality - so different to almost every letting agent I have ever spoken to - and Terence is so quick to respond to my emails I've barely had a chance to send them! The whole letting process was so smooth from start to finish; even though we had slightly unusual financial circumstances, Terence made sure everything was sorted quickly and easily. I can't recommend the lettings team at Leaders Guildford enough. EDIT: We've recently been fortunate to buy our own property and Leaders have been fantastic in making our departure as smooth as our arrival. Our property manager, Larissa Tilley, has helped us negotiate an early release and our landlords have been super flexible, no doubt in part due to her powers of persuasion! She's been fast to resolve issues and has always been available to us when we've needed her. Thanks to the team - and Larissa in particular - for making our time renting through them so pleasant.PositiveResponsiveness, Quality, Professionalism, Value

Amanda · 27 August 2023

★★★★★ 5/5

Google

We have been working with Leaders for 5 years now. Although the landlord increased our rent more than in the contract and the property service manager said that it is a not big deal, other peoppe from Leaders have been really great. One of them os Andy Welch who was great, professional and fast responding to any queries we had. Really nice working with him, hence his 5 star review!

Diana · 16 December 2025

★★★★★ 5/5

Google

In my search for a new rental property I had dealings with both Lauren and Sophie. They were amazing. Efficient, knowledgeable, professional and a joy to deal with. Both ladies kept me well informed as the process progressed and Sofia was always quick to respond with requests to help. I thank them both for all the help they provided. They are a credit to the agency. Very much appreciated.

David · 18 April 2024

★★★★★ 5/5

Google

I just wanted to just say thank you so much to Lauren Boniface, for your help with setting up the viewing and talking me through the rental set up and necessary checks. I really appreciate you taking the time. Great service and, although it wasn't the place for me, I will be sure to reach out to you again in the future. Thank you !!

Amy · 27 June 2024

★★★★★ 5/5

Google

Received very good service from the lovely Sophie. As a student entering a tenancy can be very daunting as I’m mainly just looking for a place close to uni within budget. Sophie was very kind and answered all of my questions with understanding and kindness and showed patience throughout the whole process. It was a very smooth process and would recommend to other students and young professionals

Deborah · 5 August 2025

★★★★★ 5/5

Google

Absolutely fantastic service from Leaders, particularly Sophie Burgess. Leaders assisted us with our first tenancy here in Guildford and we were so happy with their services that we went out of our way to ensure our second tenancy was also provided by Leaders. Sophie has kindly supported us through both tenancies and has been wonderful. Always providing prompt responses and assisting us with any queries or concerns that we may have. We would always recommend Leaders to anyone seeking to rent a property.

Yasmine · 23 July 2023

★★★★★ 5/5

Google

I wanted to take a moment to appreciate Leaders - Guildford branch and, in particular, Larissa Hall for being an outstanding property manager. Her professionalism, quick responses and efficiency have truly made our experience as tenants a breeze. Larissa has been incredibly responsive and efficient in handling various matters since we moved to the property, and we are really grateful for her assistance. She's the best property manager you can ask for!

Inmaculada · 19 January 2024

★★★★★ 5/5

Google

We have recently moved from London to Guildford. We were a bit apprehensive to make the move but Leaders showed us a property that we could not say no to !! The house showing was brilliant and we made an offer in one look. The move was also great with everything possible pre-moving formality online and readily available assistance on phone and email. Special thanks to Sophie for showing this place and helping us all the way through ! :)

Jasneet · 18 June 2023

★★★★★ 1/5

Google

This is the worst company I have ever had to deal with. Everything is nice and smooth until you have a problem; then they will start blaming each other without a solution. Me and my partner rented a flat with Leaders Guildford, a flat that had roof leaks and mould problems. Not only they didn't solve these major health issues in over half a year, they ghosted and ignored and blamed our landlord for our concerns. They will use "this is up to the landlord,we can't do anything" as an excuse for everything. They DO NOT care that the living conditions of the flat are awful, they will not fix it or even give advice on it. You may think that after having to spend a fortune in cleaning products paying the laumdrette so your vlothes don't stink and having to live in those conditions you may get a compensation,well no,they act like it is nothing to dp with them Please avoid and find a better agency that won't look the other way as soon as they have the money save yourself from the stress that they have caused me.

María · 18 June 2023

★★★★★ 5/5

Google

Myself and my partner have started looking for our first home and Leaders was the one to help us find it! A wonderful property came up one evening, we viewed it the following afternoon and thanks to Jade, who was absolutely incredible in terms of communication between ourselves and the landlord, we had the property by the evening! Standout letting agency with staff who really, really do care about their future tenants. Top work, and thanks again to Jade who really made this process perfect.

Luke · 18 June 2023

★★★★★ 5/5

Google

I just wanted to say a big thank you to Leaders for making the process of renting a new place easy! I saw the lovely Lucy for my appointment and she was incredibly friendly, helpful, informed and organised. No question was too much and I cannot speak highly enough of how professional and approachable she was. I liked the flat I saw so much I completed application paperwork immediately as all my worries were taken care of in such a way that I was left in no doubt that I was making the right decision. Thank you Lucy. A credit to Leaders!

Francesca · 18 June 2023

★★★★★ 5/5

Google

Personally I am very happy with Leaders services. First time I found an agent that is really helpful and friendly. Had not had a very good experiences with other agents. And when I came across Leaders, from the very first moment I felt very relaxed and supported. Lucy from Guildford’s Leaders has been very helpful and supported me through my virtual viewing and made me feel at ease by explaining every steps I need to go through to be able to reserve my new home. Thank you Lucy for being so friendly and understanding. I would definitely recommend Leaders.

Mina · 18 June 2023

★★★★★ 5/5

Google

I cannot recommend this estate agent highly enough! Sophie Burggess, for her exceptional service in helping me and my partner to rent this property. When I met her I knew I was in good hands. Her negotiating skills, were literally, second to none. I can confidently say that Sophie is an exceptional estate agent, and I would not hesitate to use her services again, her dedication, profesionalism, are truly remarkable, thank you Sophie Burgess. Georgeta Carstea and Adrian Branisteanu

Georgeta · 18 June 2023

★★★★★ 5/5

Google

I would like to leave a review for Larissa Hall Leaders Woking Property Management. Larissa have been amazing and whenever we had any issues with maintenance this was done efficiently and timely. I would highly recommend Larissa and we are so grateful for all of her help during our tenancy. Rosie Marco and Paolo

Paolo · 5 November 2024

★★★★★ 5/5

Google

Just wanted to say a special thank you to Leaders property manager Sophie Allen who has been very helpful and supportive during my stay within the Leaders apartments. she has really helped me stay up to date with things that are happening or things that needed to be done within my apartment; things I would not have remembered to do by myself! so really really helpful. Thanks Sophie😊

Nonsy · 18 February 2024

★★★★★ 5/5

Google

Fantastic experience! Sophie was efficient, friendly, and extremely helpful. She communicated clearly, handled everything with professionalism. Definitely a 5-star service!

Prince · 16 November 2025