5/5
TrustpilotCannot recommend Julian Denson highly…
Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue
Trusted Agent profile · Surrey
John D Wood and Co Sales Surrey reviews
★★★★★
317 reviews across 2 platforms
7 Baker Street, Weybridge, Surrey, KT13 8AF
John D Wood and Co Sales's office in Surrey, at 7 Baker Street, is rated 3.8 out of 5 across 317 reviews on two platforms, including 115 Google reviews rated 4.6.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleIn a very difficult and stressful time, the team at John D Wood were above and beyond all expectations. Certainly not like your “usual” Estate Agents. With a limited time period, within hours they attended and found the solution we needed. Me and my family will never forget this and will use them again when necessary. I cannot recommend them highly enough. Be smart and go to John D Wood!
Agent replied · 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotMice infestation by a John D Wood managed property
I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road. I was a tenant at the property for two years and am sharing my honest experience… Repeated mice infestation During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen. Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice. P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed. Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here). Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit… Deposit handling I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch. Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors. When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property. When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith. Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out. Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months. At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was… Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord. It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit. So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine. As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.
5/5
GoogleOur experience with Scarlett and Victoria has been nothing short of exceptional. From the very beginning of our tenancy application, they have consistently demonstrated the highest level of professionalism and dedication. …
Agent replied · 25 December 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotSuperb team (Docklands and City)
I can't recommend Docklands and City team highly enough. From the moment my offer was accepted, they handled everything with professionalism and genuine care giving me real confidence throughout about the process. When I needed support they were there, chasing solicitors relentlessly to keep things moving.
5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
5/5
TrustpilotHigh level of tenant service
As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.
5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!
5/5
GoogleThank you to Scarlett and the John D Wood team who helps us move into our new home with a very quick, smooth and enjoyable process! We are very happy with the service provided and would absolutely recommend :)
Agent replied · 13 June 2025
Thank you for your 5* review and recommendation Karl. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
5/5
GoogleI highly recommend John D Wood. Lovely staff that go above and beyond to help. I had dealings with Chris and Olivia. Both of them were on top of all the problems we had with the sale. Chasing and doing everything they could, to get the sale sorted. I have already recommended them to friends of mine who are looking to sell in the future.
Agent replied · 25 December 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
5/5
GoogleI had an excellent experience with J.D Wood in Weybridge, in particular working with Chris Chambers, who was very helpful during the process of of buying my first home - great support of a first time buyer. He gave nudges and advice at crucial moments. In all, an excellent experience and I hope to work with Chris and the Weybridge branch in the future.
Agent replied · 25 December 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleChris Chambers is the best estate agent, can’t recommend highly enough- thanks Chris
Agent replied · 25 December 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
5/5
GoogleWe have just bought a property with the help of JDW. The whole process went very smoothly and we cannot fault the service. The agent, Quinton, was helpful and professional. Every request was dealt with promptly and considerately. I wouldn’t hesitate to use the company again and would highly recommend Quinton to anyone looking for top quality service with a personal touch.
Agent replied · 20 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBea and the team found me great tenants who have been at my property for many years. Victoria is super-efficient at sorting out any admin problems that arise.
Agent replied · 26 May 2025
It’s really lovely to read another 5* review Audrey. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John D Wood and Co Sales Surrey
How many reviews does John D Wood and Co Sales Surrey have?
John D Wood and Co Sales's Surrey office has 317 reviews across two platforms: 115 on Google, 202 on Trustpilot (across the whole business).
What is John D Wood and Co Sales Surrey's rating?
John D Wood and Co Sales Surrey is rated 3.8 out of 5 across all 317 reviews, and 4.6 out of 5 on Google from 115 reviews.
Where is John D Wood and Co Sales's Surrey office?
John D Wood and Co Sales Surrey, 7 Baker Street, Weybridge, Surrey, KT13 8AF.
