5/5
GoogleBrilliant service. Matt and Sophie had a clear plan for the sale of our house and the effort and diligence Charley put in to managing day to day was superb. We were always kept informed and really well looked after. Thank you!
Trusted Agent profile
Featherstone Leigh reviews
★★★★★
144 reviews across 2 platforms
43 Richmond Road, Kingston Upon Thames, Surrey KT2 5BW
Featherstone Leigh's Surrey office at 43 Richmond Road is rated 4.5 out of 5 across 144 reviews on two platforms, including 132 Google reviews rated 4.7. The 12 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Google4/5
GoogleSarah and Rachel offered a very professional service, with good attention to detail and very efficient administration in terms of preparing tenancies and inventories. They're perhaps not as cut-throat as some agents in finding and securing tenants for a block of flats, however that is a welcome breath of fresh air and I would happily recommend them.
5/5
GoogleWe have had a very good experience selling our house through Featherstone Leigh. Matt and Selina helped us out at every step of the way, particularly after our first buyer fell through. They have been proactive and responsive throughout the whole experience and I wouldn't hesitate to recommend them or to use their services again in future.
5/5
GoogleExcellent service and very supportive with the conveying process. Would definitely recommend.
5/5
GoogleA great estate agent to rent your property out! All the agents are super helpful and always go that extra mile with helping you out with any queries and finding handy men at the last minute. They also offer a range of different services to cater to your specific needs. Highly recommended !
5/5
GoogleWe exchanged on our house on Friday and really can’t thank Featherstone Leigh enough for all their help and professional advice throughout the process. Special thanks goes to Richard Porter for helping us with lots of advice and basically being very pro-active. Highly recommended 👍 …
5/5
GoogleFeatherstone Leigh have been looking after us for many years. The whole lettings department have been nothing but amazing, they are prompt, professional and far exceed any other agents we have had to deal with. I would highly recommend them to any one wanting to sell or rent their property.
1/5
TrustpilotFeatherstone Leigh Estate Agents Richmond. Lack of Communication Skills.
Lack of Communication Skills at Richmond Branch.
5/5
GoogleBuying and selling houses is never straight forward but Featherstone Leigh provided a great service, advising us on price and selling our property quickly. They also connected us with a great mortgage advisor, and generally looked after us through the whole process. Highly recommended.
5/5
GoogleMatt About at this branch has provided me with an excellent valuation service followed by numerous viewings and a sale in record time. His calm, courteous and professional approach has allowed me to get on with my day job whilst Featherstone Leigh do what they do best!
4/5
GoogleThe team were professional and patient with us. We felt they were on our side during the sale and went out of their way to respond to any questions/issues that arose.PositiveResponsiveness, Professionalism
5/5
GoogleHad a great experience with Featherstone Leigh. Got lots of viewings immediately. Hannah who was our contact throughout was incredibly reliable.
1/5
TrustpilotTHIS REVIEW RELATES TO…FAILED SALE ATTEMPT
THIS REVIEW RELATES TO FEATHERSTONE-LEE,15 SHEEN ROAD SALES BRANCH, AND THE LAZY ATTEMPT TO SELL MY 41 YEAR LEASE GARDEN FLAT ON RICHMOND HILL. DECEMBER 21 TO MAY 2022.
5/5
Googlewe received excellent service during our house viewings and the agency has been incredibly helpful settling the agreement, they followed it throughout the entire process. Highly appreciate their professional approach and knowledge on lettings. Best in the area..
5/5
GoogleThe best from the best ones !!! With Rachel and Sarah help we managed to find and sign the new contract (with all additional check ups) just in 4 days !!!! They save our holiday and made it very positive experience.Thank you!
1/5
TrustpilotAvoid.
Arrogant, snooty, hyper-aggressive, and condescending. Avoid the team in Richmond. They lack any humanity and would shove you in the river for a pound.
5/5
GoogleAs a tenant, Featherstone Leigh have been professional, courteous and refreshingly efficient in the process leading up to signing the contract and also since moving in. All of my queries and issues have been dealt with immediately. I wouldn't hesitate to recommend.
5/5
GoogleWe loved our first-time buying experience through Featherstone Leigh. They are friendly, responsive, professional, transparent, swift and courteous, even despite the current challenge of the pandemic. Cannot recommend them highly enough.
5/5
GoogleVery friendly staff and really helpful with the whole process and focused on giving you the right property as opposed to just "getting the sale" Would recommend
5/5
GoogleThe people at Featherstone were friendly, professional and helpful throughout the entire process of securing a flat. We would recommend them and would happily use them again if needed.
4/5
GoogleFriendly staff, respond to email quite quickly most of the time and good negotiation with the house price offered.
5/5
GoogleFeatherstone Leigh were great during our sale and purchase. They really drove the process through and helped us to secure our new place. Thanks!
5/5
GoogleVery friendly, finds great tenants and all requests quickly and efficiently attended to
4/5
GoogleVery friendly and kind staff that make dealing with them a pleasure. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Featherstone Leigh
How many reviews does Featherstone Leigh have?
Featherstone Leigh's Surrey office has 144 reviews across two platforms: 132 on Google, 12 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Featherstone Leigh's rating?
Featherstone Leigh is rated 4.5 out of 5 across all 144 reviews, and 4.7 out of 5 on Google from 132 reviews, checked 9 October 2026.
Where is Featherstone Leigh's Surrey office?
Featherstone Leigh, 43 Richmond Road, Kingston Upon Thames, Surrey KT2 5BW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.