5/5
GoogleOutstanding service and very friendly staff. Jade is an excellent professional with a great knowledge in real estate. She helped me with all the procedures renting a flat and was always happy to answer my questions.
Trusted Agent profile · Surrey
Featherstone Leigh Surrey reviews
★★★★★
144 reviews across 2 platforms
43 Richmond Road, Kingston Upon Thames, Surrey, KT2 5BW
Featherstone Leigh's office in Surrey, at 43 Richmond Road, is rated 4.5 out of 5 across 144 reviews on two platforms, including 132 Google reviews rated 4.7.
Reviews
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
Google5/5
GoogleI have recently completed the purchase of a property with Featherstone Leigh. Matt was very helpful and attentive at all stages of the process and I would be happy to recommend to others.
5/5
GoogleWe found the process of letting a property through Featherstone Leigh really easy. They use digitised processes wherever possible, meaning greater efficiency and less hassle all round. Rachel and Sarah were also really helpful and personable throughout.
3/5
TrustpilotOkay but not recommended.
They were good property managers, but there is a lack of communication between departments. Also, they have a tendancy to just forward emails from tenant to landlord - they manage admin rather than property. They recommend cleaners and then charge odd amounts for things that haven't been cleaned properly. They also provide costs without explanation or proof. Friendly but do not think.
5/5
GoogleWe recently purchased a property with the help of Richard from this estate agent. He has been great throughout the process enabling us to get to a flawless transition to home ownership. He has efficiently responded to all our enquiries and multiple viewings. The recommendations he made were spot on and he went the extra mile after completion to ensure we can move in smoothly.PositiveProfessionalism
5/5
GoogleVery efficient, the whole process both on the buy and the sell was very smooth. Good communication throughout, thanks to Richard and Matt for a great result.
5/5
GoogleCharley was very professional, friendly and progressed my sale efficiently and smoothly. I would definitely recommend Featherstone Leigh and particularly, Charley West.
4/5
GoogleI was a little disappointed with the initial valuation of my flat as other sources had quoted a higher figure. We compromised on a higher figure and in the event the property received an even higher offer. However, I was kept well informed of the progress of the sale. The purchaser and myself came to an agreement over the finer points of the service charge which we submitted to the solicitors to expedite the sale. Overall I was very pleased with the result.
2/5
GoogleCan't really review them as such, but I do think my reasons for leaving this are reasonable. If you can't get the customer's (my) name right in any of the 4 e-mails you send, and all four of those e-mails had glaringly obvious mistakes in them, you can't really expect people to trust you with their money. Happy to say that I managed to avoid using their actual services, so I can't really review them as such.
5/5
GoogleBought through this agency, Stephen was our agent. Very good service, would recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had the opportunity to rent out my apartment from my real estate agent Alliyah. She was super kind and helpful throughout the process. She was punctual and always answered my queries. She was straightforward and disciplined, would absolutely recommend her to anyone struggling to find an apartment.
4/5
GoogleSo far so good. Many thanks to Penelope :) - Santiago and Zoe
5/5
GoogleJade was so helpfull she helped us alot the service was so quick and fantastic so happy
5/5
GoogleIt's hard to know who is going to be the best Estate Agent for you, Featherstone Leigh were my second choice, I wish I had made them my first, if I had, I would have saved time and money. The team at Featherstone Leigh were abolutely brilliant at every stage; photo's; promotion, viewing, communication, and most importantly co-ordinating all parties until completion. I would absolutley make Featherstone Leigh first choice.
5/5
GoogleSelling a house that had been had our home for nearly thirty years was, inevitably, a stressful experience. The communication was excellent throughout the process of preparing, marketing and completing the sale. Matt, Charlie and colleagues consistently exceeded that which we could have reasonably expected. We were offered careful, measured advice which proved invaluable. I have no hesitation in recommending Featherstone Leigh.
5/5
GoogleNo nonsense approach to selling my house. All the staff were professional and knowledgeable with many years experience. Can’t fault them. Got the price I agreed with them.
5/5
GoogleRichard, Matt and the team were fantastic with both our sale & purchase. Thanks so much guys!
1/5
GoogleWhy are your work computers visable from outside? Do you think you are such an important realtor that GDPR legislation doesn't apply to you? Or is it that you simply don't value your customers and clients enough to protect their personal …
5/5
GoogleWe highly recommend Featherstone Leigh. During the sale of our house they have been super-efficient and professional and right from the start we felt we had every confidence in them. They have excellent knowledge of the local area and the …
3/5
GoogleNot the best but got the job done. The agent on my first viewing didn't know anything about the property, so I had to arrange another one. Very poor with initial communications. Never received confirmations for viewings. Quite skeptical about being outbid by a suspiciously large amount on a property. Other than that they were reasonably helpful with my property purchase.
5/5
GoogleMy wife and I have completed the purchased of our first home in London with the help of featherstone. The staff was very helpful through the entire process. They were engaged, committed, and available. The service was outstanding, they behaved as partners all throughout the process and not sales people. I highly recommend their services.
1/5
GoogleSimply unprofessional After making a viewing appointment, no one showed up, and no one even bothered to inform me of cancelling/rearranging the appointment. After some long calls, I was told that another appointment would be made, which of course didn't happen.NegativeQuality, Professionalism
5/5
GoogleVery friendly, helpful and responsive at a very busy period for the whole residential property industry - provided prompt feedback on viewings and chased others where needed to move things forward. Fair fees and less expensive than competitors we looked into. Recommended
5/5
GoogleHannah and the rest of the team did a great job helping me through the sale of a house I've owned for 20 years. She was professional, responsive, delightful to work with, and kept the process moving whenever she could. Thanks, Hannah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Featherstone Leigh Surrey
How many reviews does Featherstone Leigh Surrey have?
Featherstone Leigh's Surrey office has 144 reviews across two platforms: 132 on Google, 12 on Trustpilot (across the whole business).
What is Featherstone Leigh Surrey's rating?
Featherstone Leigh Surrey is rated 4.5 out of 5 across all 144 reviews, and 4.7 out of 5 on Google from 132 reviews.
Where is Featherstone Leigh's Surrey office?
Featherstone Leigh Surrey, 43 Richmond Road, Kingston Upon Thames, Surrey, KT2 5BW.
