Cubitt and West reviews

★★★★★ 5/5

Google

Thanks so much to Jemma, Jo and the team at Cubitt and West Leatherhead for the friendly and helpful service they provided to us when buying our first home. Even when we encountered some bumps In the road with selling my existing property (through a different agent) they helped us get back on track and get it sold and this enabled us to keep hold of our lovely home, we have just moved in and couldn’t be happier. Thanks again, Amy & Rich.

Amy · 16 March 2026

★★★★★ 1/5

Google

Unfortunately, we had a very bad experience with this estate agent a couple of months ago. I’m only writing this review now because I wanted some time to cool down and move on properly after the experience. Jo Leaver was extremely pushy and made us feel pressured throughout the process, which took a lot of the excitement out of buying a home. If you’re planning to buy a property through them, I strongly recommend using your own solicitor and mortgage advisor. The ones they work with are clearly closely connected, and they share personal information from the mortgage advisor ( Mortgage Matters - Samantha Berryman) that supposed to be confidential and it felt like decisions were being made to suit their own interests rather than ours. They made us to pay for the searches, they reassured us nobody else was going to view the property. 4 days later they found an other buyer. The money went down the drain. It was very unethical but we understand it’s legal. From the buyers point of view she was one of the worst person to deal with. The whole experience was stressful and unpleasant. From moment one was no trust, Jo Leaver asked us to show the screen shots of the bank accounts. Luckily, we found another property, and got the keys today, a completely different and much better experience. I wanted to make sure we started our new home without any negative energy from the past situation. I would never recommend this estate agent.

Monika · 16 February 2026

★★★★★ 5/5

Google

Jemma at Cubitt & West (Leatherhead) is genuinely a breath of fresh air. From the very start, she has been warm, relatable, and incredibly patient, nothing ever feels like too much trouble. Her enthusiasm and dedication really set her apart, and it’s clear she truly loves what she does. She consistently goes above and beyond, is always quick to respond, and takes the time to really listen and understand what you want. It never feels like a hard sell, just a genuine focus on achieving the best outcome for you. What I particularly appreciate is how personal and reassuring she makes the whole process feel, which can otherwise be quite stressful. If she treats potential buyers the same way (and I’m sure she does), I have no doubt she’ll have a really positive impact on the sale. I wouldn’t hesitate to recommend Jemma and the team, especially if you’re looking for a more supportive, attentive, and client-focused estate agent.

Katherine · 2 April 2026

★★★★★ 5/5

Google

We honestly can’t thank Nic Humphries enough for everything he did to help us with our shared ownership sale and onward purchase. After being let down by a previous estate agent, we were totally disheartened but Nic turned everything around. He took the time to really listen to what we needed, and he’s actually the one who found our new home! We’d seen it online but hadn’t even considered booking a viewing - Nic encouraged us to go and see it, and it ended up being the one. Without his insight and encouragement, we might have completely missed out. Throughout what turned into a very long and rocky process, Nic remained calm, professional, kind and reassuring. He kept everyone in the loop, always making sure we felt informed and supported. He truly went above and beyond, and we’re convinced this move wouldn’t have happened without him. Also, a huge thank you to everyone in the Cubitt & West Leatherhead office - they were all so friendly, warm and patient (especially with me calling the office pretty much daily for about six months!). If you’re looking for an estate agent who genuinely cares, communicates brilliantly, and goes the extra mile - Nic is your guy. We couldn’t recommend him more highly!

Emily · 6 April 2025

★★★★★ 5/5

Google

After a disappointing experience with another local agent I tried Cubitt & West Leatherhead who gave some great advice and had two offers within three weeks of marketing my flat; I accepted one and the process thereafter was smooth and simple. Jemma and Alia kept me fully informed of the progress and responded to all of my queries promptly. I would recommend the estate agent, Jemma and Alia without reservation.

Steve · 11 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Cubitt & West Leatherhead. From the start, their team was professional, responsive, and made the whole process feel much more straightforward. They were confident in handling the sale of our shared ownership property when other agents were reluctant to get involved. They guided us through the process with clear advice and support. They kept us updated at every stage, answered our questions promptly, and were genuinely helpful throughout. Overall, selling our property felt well-managed and stress-free thanks to their proactive approach. We’d definitely recommend Cubitt & West Leatherhead.

Chris · 2 April 2026

★★★★★ 5/5

Google

We've had a bit of a bumpy ride selling our property as do a lot of home owners but thankfully Lewis, Nic and the team have guided us through with nothing but a full on professional approach. Special thanks go to Nic who has gone above and beyond with every part of this process. Constant phone communication and always 1 step ahead in getting us through. Can't thank you all enough for getting us through the whole process. Alan and Lisa

Lisa · 22 September 2024

★★★★★ 5/5

Google

We had an excellent experience with Cubitt & West in Leatherhead. Jo, Gemma, Nic, and Aaliyah were all amazing throughout the entire process. Jo sold our house twice and handled what turned out to be a very difficult chain and sale with …

Kiera · 16 November 2025

★★★★★ 5/5

Google

We have had the best experience selling our flat with Cubitt & West. Jemma and Jo are amazing and have been very responsive whenever contacted. We previously had our flat listed on the market with a different agent for four months and whilst there were some viewings it never led anywhere. We were only on the market with Cubitt & West for one month and in that time we had 8 potential buyers come for viewings (double what we had in 4 months with the previous agent). We also had an offer which we have accepted and are delighted to have now exchanged contracts. The highlights with Cubitt & West is the seamless process and attentive staff, they always answer the phone when called! The AI staging option on the property photos is an amazing feature and we haven’t seen any other agents offering this option. We used their recommended conveyancers and they have also been very good. We would 100% recommend Cubitt & West and we wouldn’t hesitate to use them again in the future.

Sarah · 16 February 2026

★★★★★ 5/5

Google

I met with Joanna Leaver in relation to selling my shared ownership property. Although I had to list with the housing association first, Joanna was informative and helpful. …

Samantha · 16 November 2025

★★★★★ 5/5

Google

The process of buying my first property was really easy, Jemma was brilliant throughout.

James · 16 March 2026

★★★★★ 5/5

Google

We had never dealt with such a friendly, professional, kind and caring estate agent until Jade showed us around our new home. Jade was patient, helpful and honest and listened to all of our needs. Jade has been amazing from start to finish and continues assisting us with our new home. Nothing is too much trouble she always goes above and beyond, Jade always has the answers. Cubitt & West is the only place you need to visit when looking for a new home.

Chloe · 17 October 2023

★★★★★ 5/5

Google

I just bought my first house! and how fortunate I was to have had such an amazing experience. The stories I have heard from first time buyers left me apprehensive to enter an estate agency. But, after walking through Leatherhead high street and passing multiple agency I peered into the window of Cubitt & West. I was delighted to see how friendly the staff appeared. Immediately upon entering I was greeted with warm smiles and a good afternoon. A lady, very well dressed and professional introduced herself. What can I say the rest is history. We went through all my preferences, likes, dislikes and things I hadn't even considered. My details were collected, and I was added to their data base. A few days later I received a call from the same lady and was informed of a new build meeting my criteria. I had spent the entire previous week looking, and I was so exhausted. I was quite appreciative of both the call and how promptly it occurred. I scheduled a showing and fell in love with the home right away. Jayde was informative and knowledgeable. A nerve-racking offer was submitted and few days later accepted! The ball was rolling and Jayde from her first hello to her congratulation’s kept me update-to-date throughout the whole journey to purchasing my first home. Highly recommend Cubitt & West Leatherhead and especially the support from Jayde. Many thanks, Sam (happy homeowner)

Sam · 17 October 2023

★★★★★ 5/5

Google

Jemma has been amazing, always keeping me updated, given me advise on the market! If you want to buy or sell a property talk to these guys!

Oli · 17 August 2025

★★★★★ 5/5

Google

Tyler has been great and Cubit and West in general. Great service and very friendly. Highly recommended.

Laura · 16 October 2025

★★★★★ 5/5

Google

I am so grateful to Emma Couling for the outstanding service she has provided us with. Emma is warm, friendly and honest, which immediately came across when I first spoke with her to book a viewing. On meeting Emma for the viewing, she made us feel comfortable, answered our questions and it was clear that she knew the property well. Emma has kept me informed throughout the process and she has made this part of the process a positive experience for us. Many thanks, Leanne.PositiveQuality

Leanne · 14 June 2022

★★★★★ 5/5

Google

We have faced a couple of challenges in finding the right buyer for our house for reasons outside of anyones control & the team at Cubitt & West couldn't have done any more for us in terms of generating interest and showing potential buyers around our property. In addition to this Andy has been fantastic offering advice & even informing us on potentially suitable purchases that are yet to hit the internet. It has felt at times frustrating for all of us but we are now successfully under offer and in a complete chain & Frank's continued energy and enthusiasm in showing people round & following up hasn't gone unnoticed - Thank you! I would recommend Cubitt & West Leatherhead to anyone looking to sell their property.

Jessica · 14 June 2022

★★★★★ 5/5

Google

We recently sold our property with the team help from Cubitt & West having bought through them several years prior. We mostly dealt with Brooke,Emma, Andy and Nic who helped us through the sale of our property from valuations, viewings and legals. We were provided an excellent service, with staff members attentive to our questions and went above and beyond to help facilitate the sale in a prompt and punctilious manner. We would highly recommend. Kind Regards E&RPositiveResponsiveness, Professionalism

Rory · 14 June 2022

★★★★★ 5/5

Google

All the staff at the Cubitt & West branch in Leatherhead have always been so helpful. Quick responses to any questions and keeping us informed at every step of both the selling and buying processes. We have found them all to be professional and friendly.

Amanda · 16 March 2026

★★★★★ 5/5

Google

After struggling to sell our flat, the team at Cubitt approached the task with confidence and energy. Always professional and friendly. Nick has been especially helpful and a brilliant source of advice. We could not of asked for anymore from him. Andy and Emma were always willing to chat and talk us through any situation. The whole team has been great from start to finish! Would recommend in a heartbeat. Thank you!!!PositiveResponsiveness, Professionalism

Helen · 24 August 2022

★★★★★ 5/5

Google

We recently dealt with Nic and Andy from the Leatherhead Cubitt & West office. Overall we cannot fault the level of service we have received in buying our new house. Nic and Andy were very accommodating throughout the whole buying process and were pro active and responsive whenever we needed a response to the vendor. They were always professional throughout the whole process and we would recommend their services in the future, they made what could have been a stressful experience really simple and pain free!PositiveResponsiveness, Quality, Professionalism

John · 24 August 2021

★★★★★ 5/5

Google

Extremely pleased with the service received from Andy and his team. I had explored cheaper ways of selling my house but decided Andy was more motivated (he was) and had valued it correctly (he did). Everything was handled superbly from start to finish. Communication was always timely. I now recommend C&W to friends and neighbours. Excellent experience - and value for money. Very grateful to the team who found lovely buyers for my precious home and have enabled my move to a new dream home.PositiveResponsiveness, Quality, Professionalism, Value

Penny · 24 August 2021

★★★★★ 5/5

Google

I cannot praise Andy and his team highly enough. They are highly professional, supportive, approachable and effective estate agents. . Andy's marketing strategies, negotiation skills and attention to detail ensured the selling process was as stress free as possible. He and his team worked efficiently and with such tenacity and commitment to ensure a successful outcome. I am extremely grateful for their expertise, guidance and positivity which is so reassuring when selling a house. I recommend the Leatherhead team without hesitation.PositiveResponsiveness, Quality, Professionalism

Jane · 24 August 2021

★★★★★ 5/5

Google

The Cubit and West Leatherhead team especially Emma provided fantastic support through the sale of our home. The whole team are really responsive and helped us deal with questionable solicitors to get the sale through. The team always provided us with friendly, helpful support even with near on constant requests to contact all parties involved in the sale to try and push it through. Thank you very much to the entire team.

Katie · 14 June 2022