Bridges Estate Agents Surrey reviews

★★★★★ 1/5

Trustpilot

Non-Existent Customer Service

Three e-mails sent to Saskia Blaber over a course of 3 weeks to make enquiries and 3 emails totally ignored and unanswered and this after their Head of sales Martin Coombs attempting to contact us to discuss the very poor service we have had from Bridges of Hook and Basingstoke. They really do not care about offering any sort of customer service at all unless they are using forceful underhanded sales tactics to get you to have a product from them, then you can't stop them from calling you unless you block their numbers.

Shane · 12 October 2021

★★★★★ 5/5

Google

Thank you to Steve and the staff at the Frimley Branch for a seamless sale and exchange. Good communication throughout and would not hesitate to use again.

Lorna · 21 June 2022

★★★★★ 4/5

Google

Really positive experience. Simon was amazing at getting the viewings and giving us feedback.

Emma · 25 August 2023

★★★★★ 5/5

Google

We put our mum's house up for sale in July, had an offer in August and have now sold it. Simon Kerry of Bridges in Frimley, and the rest of the office, were brilliant throughout. They kept us updated, they were professional, offered advice and helped smooth the whole process. Friendly, competent and very efficient. Highly recommended.

Elaine · 23 December 2023

★★★★★ 1/5

Trustpilot

I sold my house through Bridges

I sold my house through Bridges, but if I had been able to get out of the deal they got me to sign once I had cancelled my agreement I would have. I am unable to prove they lied to me but after I wanted to cancel the agreement in the 14 days they came up with a buyer offering the asking price, however this buyer suddenly disappeared after I resigned the agreement. I found them untrustworthy and very pushy in their approach to getting a client to sign contracts.I would not sell a property through Bridges again

Karen · 19 July 2021

★★★★★ 1/5

Trustpilot

Shocking experience

Shocking experience, went and viewed a property, put in our interest and received an email to state the offer was accepted, considering we are key workers, due to not being key workers in fleet we had to wait till the 21st of June, waited till then and we was told the property offer has been accepted, submitted all our documents and everything and with no contact from this agency other than me ringing back up and asking about paying the holding deposit, I was then contacted back to state the offer has been refused, originally when they had told us it was accepted we was told a moving in date of July 8th and that a moving co-ordinator would be contacting us, I’ve currently given my current landlord the notice period sooner thinking this property was confirmed. Little did I know this experience from this letting agency is they seem to mess you about and are very poor at the service they provide, I would rather consider looking elsewhere as they do mess you about quiet a lot and would prefer to see you homeless, the women on the phone seemed like she didn’t give a **** at all.

Mohammed · 24 June 2021

★★★★★ 5/5

Google

Bridges provided an absolutely brilliant service. They managed every aspect of the sale and kept us fully informed at all times. Thanks Iain, great job.

John · 21 June 2022

★★★★★ 5/5

Trustpilot

Excellent

Excellent service from start to finish. A big thank you to Kathy and Aaron.

Mickj · 6 July 2023

★★★★★ 5/5

Trustpilot

Shown around a property by Jess

Shown around a property by Jess, who was very friendly, understanding and accommodatingShe even suggested we might like a second look unaccompanied, which was very useful as we could discuss the smaller detailsGood experience all around, thank you all! 😘

Steve · 14 September 2024

★★★★★ 5/5

Google

Terry Barrett, Bridges Farmborough is my go to for all property enquiries and questions. Talented, and knowledgeable. A great team. 👍 …

Sue · 21 June 2022

★★★★★ 5/5

Google

I dealt with Michael Lloyd at Bridges as a buyer and found it to be a good experience overall, particularly towards completion when stops were pulled to hurry things along as there was a deadline involved.

Mari · 22 June 2018

★★★★★ 5/5

Trustpilot

Prompt and great

Very prompt response in every aspect such as marketing and viewings . Certainly more viewings of our property are warranted imminently for it to sell at the earliest . Hope Bridges will keep up to their reputation of quick sales and won’t disappoint us .

Mrs · 6 May 2024

★★★★★ 1/5

Trustpilot

Poor

Poor. Ignoring emails. Ignoring telephone requests.

Miss · 10 October 2025

★★★★★ 5/5

Google

We purchased a house through Bridges and it was completed last week. The support from Simon during the whole process was extremely helpful. We were able to meet the deadline for when we had to vacate our other property as a result of the support provided and avoided having to use temporary accommodation and storage.

Bjarke · 24 September 2023

★★★★★ 1/5

Trustpilot

total disaster renting my house through…

total disaster renting my house through romans on the no deposit scheme my house wrecked after 4 mths £200 even with endless photos to back it up i got back absolutly appalling company do not let you house out through this company a total con

Julie · 26 April 2024

★★★★★ 5/5

Google

Thank you to Amy to have been such a great support ! Always on top of everything and keeping us informed ! Thank you :)PositiveResponsiveness, Quality, Professionalism

Jennifer · 21 June 2021

★★★★★ 1/5

Trustpilot

AWFUL EXPERIENCE, reluctant to use to start with, only confirmed it

We did use Bridges for a purchase of a property recently. For few months we were contacted by phone in regards of updates etc., but when it came to actually being informed that the purchase fell through, that was done by email and not easy to reach over the phone when called back. How convenient and unprofessional. But, in general, I prefer honest estate agents, not many around. Saying all that, thanks to Bridges and us loosing the first house, we found a much better property, estate agent was brilliant and transparent, easy communication, the whole purchase took 7 weeks from offer to completion (and that is including Christmas break), so could not be happier. And - the other property - still hasn't been completed on, so I guess karma.

Miss · 24 January 2020

★★★★★ 1/5

Trustpilot

Awful experience with Bridges Estate Agents

Awful experience with Bridges Estate Agents having applied and been accepted for a shared ownership property. Subsequent applicants were permitted to queue jump. Complained, not resolved and then abandoned with no further subsequent service provided. Recommend avoid so as not to be very disappointed.

Ian · 30 April 2024

★★★★★ 5/5

Trustpilot

Great service

Prompt reply to my e mail. Had a chat on the phone and booked a home valuation visit. Leo arrived bang on the appt time and was very polite, knowledgeable and confident to answer my questions and offer useful adviceThanks

Gwyn · 3 July 2024

★★★★★ 5/5

Google

The best property estate agents by far! Professional & Honest Team in Frimley. Special thanks to Simon & Ian.

Lenka · 21 June 2022

★★★★★ 1/5

Trustpilot

If you value your privacy avoid

If you value your privacy and confidentiality do not use Bridges.They managed to let someone in my street know they’d valued our house even though we hadn’t instructed them.They then disclosed more personal information to a potential buyer - even though we opted not to use their services.I have written apologies which they’re now denying, will let the ICO make their own mind up.Their valuations are a joke as well!Do yourself a favour steer well clear.

Matt · 20 October 2020

★★★★★ 5/5

Trustpilot

Rob and the team were great

Rob and the team were great. Very knowledgeable, friendly and fair

Charlotte · 30 March 2023

★★★★★ 5/5

Google

We purchased our house through Bridges and from start to finish, they were professional, knowledgable and gave a great customer service. Iain from Bridges Frimley in particular stood out for going over and above his position to help us with being a witness signature during the pandemic and talking us through the legal process and what should happen next etc. Would happily recommend Bridges to anyone looking to sell their property soon.PositiveResponsiveness, Professionalism

Debbie · 21 June 2021

★★★★★ 1/5

Trustpilot

I will never ever buy a property…

I will never ever buy a property through bridges. Been let down massively. Now homeless due to their advice on allowing my property to exchange/complete and to break the chain.

Pauline · 21 November 2024