Barnard Marcus Surrey reviews

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019

★★★★★ 5/5

Trustpilot

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf

Sadaf · 15 April 2024

★★★★★ 5/5

Google

Had a good experience selling my home with James Ryan staying in close contact and helping me through any obstacles that arose. Process went smoothly and i am glad I chose them.

Daniel · 13 December 2018

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 5/5

Google

Had a good experience selling my home with James Ryan staying in close contact and helping me through any obstacles that arose. Process went smoothly and i am glad I chose them.

Daniel · 25 August 2018

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!! Avoid at all costs!!

I should have read the reviews here before engaging with this dubious estate agents - specifically the branch in Chiswick. I am the landlord of a property they let in July on a "find tenant only" basis. The agreement was for me to keep the tenant's deposit. Well, it is one month exactly today since they collected the all the funds from the tenants and I still have not seen the full amont in my account, they are still retaining more than £2000 of it. Its such an unethical bunch of individuals who constantly lie by email, phone and even face to face. The branch manager is probably the worst of the lot. He keeps blaming the delay on the accounts team and he claims he does not know why they are not executing the payment and he will follow up... its just absolutely ridiculous! its plain obvious that they just want to retain the capital for as long as possible to use it as working capital and improve cash flows, and they simply do not give peanuts about the clients and have zero consideration of the payment commitments they may have. Absolutely outrageous! PLEASE DO NOT USE THIS ESTATE AGENT AT ALL... real bloodsuckers!

AL · 21 August 2018

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

Overseas landlord with barnard marcus…

Overseas landlord with barnard marcus so hard to change agents at a distance. They are awful, they are slow to deal with any property issues, tell me the tenant is not responding, tell the tenant I am not replying. Fortunately the tenant and I contact each other so catch them out on lies.Do not trust them with your rental property

Sam · 13 January 2023

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Trustpilot

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!

Mark · 9 February 2024

★★★★★ 1/5

Trustpilot

Estate Agencies immorality

It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?

Henry · 31 October 2017

★★★★★ 5/5

Google

Barnard Marcus took over our account from another agent. The difference in service was remarkable. They kept us informed at all stages and persisted with our account through the difficulties of Covid-19. When difficulties arose in the chain of moves, Barnard Marcus people were the only ones keeping us fully informed and chasing up all parties for progress. We have been delighted with their people and services.PositiveResponsiveness, Quality, Professionalism, Value

Njgsd10 · 24 August 2021

★★★★★ 5/5

Google

Georgia & her team were very quick, professional and helpful! Would recommend ⭐️👍 …

Gwen · 27 December 2023

★★★★★ 5/5

Google

I highly recommend this agent in particular Sian and her team. They are professional, responsive and a pleasure to work with!

Mark · 24 August 2021

★★★★★ 5/5

Trustpilot

I STRONGLY RECOMMEND BARNARD MARCUS IN…

I STRONGLY RECOMMEND BARNARD MARCUS IN REDHILL. WHEN ALL HOPE WAS LOST GARETH KING DID ALL HE COULD IN FINDING ME A BUYER. HE IS EXTREMELY HELPFUL, FRIENDLY, PROFESSIONAL AND I AM SO HAPPY. I HAVENT COMPLETED YET BUT GARETH THANK YOU!

Luisa · 5 March 2024

★★★★★ 5/5

Trustpilot

Georgina at Lavender Hill

My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her

Jane · 21 January 2022

★★★★★ 1/5

Trustpilot

Good luck if you are a seller!

Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!

DT · 5 September 2022

★★★★★ 5/5

Google

Fantastic service and amazing advice. I would recommend using Darren as your mortgage advisor.

Sophie · 27 November 2023

★★★★★ 5/5

Trustpilot

Thank you

Dear Oscar Rodrigue,I am here to say thank you for helping and supporting in selling and buying my new home. Your assistance was very professional and remarkable. Myself and my family are grateful to you personally and also to Barnard Marcus. I rate you 5 stars to your service and to Barnard Marcus.Thanks again,Rita.

Rita · 29 April 2023

★★★★★ 1/5

Trustpilot

Scammers

Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.

VMS · 22 January 2023