Trusted Agent profile · Surrey
★★★★★
845 reviews across 2 platforms
2-3 The Exchange Purley Road, Purley, Surrey, CR8 2HA
Bairstow Eves's office in Surrey, at 2-3 The Exchange Purley Road, is rated 3.3 out of 5 across 845 reviews on two platforms, including 238 Google reviews rated 4.7.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
1/5
TrustpilotSlick sales pitch
Slick sales pitch, followed by totally non-existent service to the point of rudeness at the Finchley branch. I think that I barely spoke to the same person twice, and had to explain everything multiple times to staff that seemed not to have the most basic grasp of their business. Not recommended at all.
1/5
TrustpilotThey don´t even deserve a one star…
They don´t even deserve a one star rating. Don´t use them. They don´t care anything about customer service!!!
5/5
GoogleI sold a flat and relocate, had an excellent servicePositiveProfessionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAs a landlord they had a 5000 watch…
I rented a property with this company. They had a £5000 watch stolen from the house whilst showing someone around. It later got rented to someone who used it as a cannabis farm causing 30k of damage for which I recieved no compensation or even sympathy from the company.
5/5
GoogleVery professional service, general impression very positive. Especially thank you Mr. Ignas Pilybas, he was very helpful and professional.I recommend.
Hello Agnieszka, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Ignas and everyone involved at Bairstow Eves in the Purley branch. Regards
1/5
TrustpilotThe worst agent ever.Rude
The worst agent ever.Rude, disgusting, thieves. All they care is about money. They provide a poor service. Im letting from them, repairs takes ages you need to fight for it and replace stuff in the property they will choose the cheapest without the landlord knowledge. AVOID THEM at all costs.
5/5
GoogleI was shown round a property by the Lettings agent Ayden. He arrived on time, and was very helpful as this is my first time looking for a property to rent. He made me feel at ease and was very easy to talk to and made the entire process simple and easy
1/5
TrustpilotRude sales agent
Rude sales agent, property was dirty when my partner and his family moved in. Half of appliances not working, water leaking, no hot water supplies and when speaking to the agent she asked us to instead visit her at the agency to sort this out. Disgusting customer service...
1/5
TrustpilotBeware!
Worst agents we have used,no repairs were done,really rude and spoke to us like we were nothing,never rent again a horrible experience, avoid the clacton on sea branch at all cost,beware.
5/5
TrustpilotHelpful
Helpful, understanding my requirements and being helpful in all aspects
5/5
TrustpilotLauren at the Hucknall branch
Lauren at the Hucknall branch is AMAZING and a credit to Bairstow Eves, nothing is too much trouble for her, she is helpful and reassuring answering any questions or queries, she's been so helpful wouldn't get through this process without her
1/5
TrustpilotSouth Benfleet, unbelievably poor.
In over 40 years of buying and selling property in several regions of the UK,America,Greece and France we have never experienced such low standards. Incompetent, innaccurate,uncommunicative and discourteous.To add insult to injury, a failure to even achieve an offer on the property in over two months.
5/5
TrustpilotMy experience with this company has been great 👍
My experience with this company has been great, Rob Jackson, at the Southend branch has been very efficient through the whole process of renting a property which can be stressful especially as have pets ! I will definitely Be using them again !
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with, the house we were buying fell through but they still haven't called or emailed me to tell us! even after calling and being promised a call back we still haven't received this call! terrible do not use
5/5
TrustpilotBairstoweves Chadwell Heath - Maria Qureshi
I used Bairstoweves in Chadwell Heath and very very happy with their service. Maria helped me secure my first place. She is extremely helpful and honest. I would highly recommend to use their service, they also assisted with electrician and other help that was needed.
1/5
TrustpilotThe service of this company is very…
The service of this company is very unprofessional. No one should use them or rent a property from them.
1/5
TrustpilotWould give a minus if I could, try to avoid !
The things we been through and the nerve cells we burned whilst renting through out Barkingside branch is unexplainable. We were also entered into different contract and are probably going to court as froudulent things has happened inside there. Try to avoid, to save time and nerves.
5/5
GoogleSophie & Luke are both polite and easy to deal with would definitely recommend
Hello Izzy, Thank you for taking the time to write this fantastic 5* review for Sophie and Luke at the Bairstow Eves branch in Purley. It is great to read that you found them both polite and you would not hesitate to recommend their services. Many thanks, Maryjane.
1/5
TrustpilotI have been charged twice for reletting fee
I have been charged twice for reletting fee, asked and email Joseph Sharman many times but still no response since 12/04/2023 and 22/04/2023.
5/5
TrustpilotExcellent service
It's been easy from start and hopefully to finish this Saturday. Rob has more than met his obligations. Showing us round the house 3 times now so we can measure and plan our move. I'd definitely recommend the lettings team at bairstow eves southend
1/5
GoogleDon't bother calling them. Most dismissive on the phone.
I am sorry that you feel this way. Should you wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott
1/5
TrustpilotBairstow eves: review
Bairstow eves estate agents left 90% of the viewings of the property that I was selling, to me to do. Communication with Bairstow eves, I found, was really difficult. I would definitely not recommend anyone use Bairstow eves estate agents.
4/5
GoogleHave used Countrywide management service for some time and would like to acknowledge Sophie Griffin my current property manager in the Bromley office. Sophie recently, promptly and efficiently, arranged to have rectified a number of problems highlighted by my tenant on moving in.
5/5
TrustpilotVery helpful friendly staff.nothing was…
Very helpful friendly staff.nothing was too much trouble.would recommend them.to friends and family
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Surrey office has 845 reviews across two platforms: 238 on Google, 607 on Trustpilot (across the whole business).
Bairstow Eves Surrey is rated 3.3 out of 5 across all 845 reviews, and 4.7 out of 5 on Google from 238 reviews.
Bairstow Eves Surrey, 2-3 The Exchange Purley Road, Purley, Surrey, CR8 2HA.
