Benham and Reeves Surrey Quays reviews

★★★★★ 5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

★★★★★ 1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 5/5

Trustpilot

Fantastic and professional service

I wholeheartedly recommend Benham and Reeves (Canary Wharf). Previously a tenant of 5 years with B&R's and receiving fantastic service and an overall great experience, I chose them to let and manage my property as I moved back to Australia, and I haven't regretted that decision. The entire team is professional and provide a prompt and honest service.William is a terrific property manager, he is a dedicated professional and goes over and above to ensure communication, quotes and repairs/replacements are undertaken in a timely manner.They are miles above the competition.

Mersiha · 22 October 2021

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Google

When looking for a property to rent, after researching several real estate agencies, Benham and Reeves was the best choice. Since the beginning of the search and visitation, the service through Mr. Thanh Pham and Mrs. Maria Farhana has been exceptional. Comprehensive information, immediate feedback, clarification of doubts and especially the care to look after our interests, always respecting the property and the owner. Really impeccable work. In times of World Pandemic it is natural for us to be a little bit cautious when making a house move, but Mr. Thanh Pham and Ms Maria Farhana, left me safe and confident that it was the right time and the right choice, conducting all negotiations with great care, agility and security. Congratulations to Benham and Reeves for having such trained professionals who really look for the best for landlords and tenants. I will undoubtedly recommend to the law firm I work for, gunnercooke llp, as well as to all my friends, the Benham and Reeves agency, through the people of Mr. Thanh Pham and Ms. Maria Farhana for their excellent work. I couldn't have wished for a better place to rent a property. Thank you, Best regards. Miss Isabela SilvaPositiveResponsiveness, Quality, Professionalism, Value

Isabela · 25 August 2021

★★★★★ 5/5

Google

I have rented my new flat via Benham & Reeves at the Surrey Quays branch. The whole process was straightforward and quick. I had some pretty bad experiences with estate agencies before, but B&R left me genuinely impressed with the quality of their services. I want to personally thank Tan for his help with my property search. He helped me and the landlord to agree on a deal suitable for both parties. I would not hesitate to recommend B&R and Tan's services in the future.PositiveResponsiveness, Quality, Professionalism

Anton · 25 August 2021

★★★★★ 5/5

Trustpilot

Nick and the team at Benham & Reeves

Nick and the team at Benham & Reeves, Colindale, could not have been more helpful and supportive as I purchased a flat in the local area. They took time to understand my requirements and targeted viewings to match. They ensured all parties stayed up to date and fully informed with the process through to exchange. I would highly recommend.

Karen · 31 October 2023

★★★★★ 5/5

Google

We rented a property through Benham & Reeves almost two months ago and have been very happy with the service so far. Amelia, was incredibly helpful throughout the viewing and application process, making everything smooth and stress-free. …

Maria · 11 April 2026

★★★★★ 5/5

Trustpilot

Five-star service from start to finish

Five-star service from start to finish! I am a landlord with a property in London, and the team recently handled a maintainance issue for me flawlessly.

Kathleen · 7 July 2026

★★★★★ 5/5

Google

I would highly recommend Benham and Reeves ⭐️⭐️⭐️⭐️During the month of February 2021 I saw an ad for flat in Surrey Quays and I requested for more information. Jeff responded promptly and over the course of two weeks assisted me with my search. The best part was that I never got bombarded by emails and messages asking me to view properties that did not meet my preferences. He was professional and attentive of what I was looking for. This was very important to me as I wanted to limit my need to travel due to the COVID-19 pandemic and my busy schedule at work. I finally agreed on viewing the property which, no jokes, looked exactly like the pictures and the video he had sent me! The next steps in securing the property were simple. He sorted out the paper work and reference checks in time for my move in date (within less than 2 weeks from offer date). Once I had moved in, Jeff ensured that I had settled in well and assisted with guidance on who to contact for any property related issues I had. Overall, one of the best and easiest experiences I’ve had with looking for a place to rent! Thank you Jeff, I really appreciate all the help!!!PositiveResponsiveness, Quality, Professionalism, Value

Vhutshilo · 20 June 2021

★★★★★ 5/5

Google

When looking for a rental property, after researching several real estate agencies, Benham and Reeves was the best choice. Since the beginning of the searches and visitation, the service through Mr. Thanh Pham and Ms. Maria Farhana were exceptional. Complete information, immediate feedback, answer to doubts and especially the care to look after our interests, always respecting the property and the owner. A really impeccable job. Congratulations to Benham and Reeves for having such trained professionals who really seek the best for landlords and tenants. I couldn't have wished for a better place to rent a property.PositiveResponsiveness, Quality, Professionalism

Pamela · 20 June 2021

★★★★★ 5/5

Google

I just moved in my new property with my friend for three weeks, as international students, we are not very familiar with the rules and the process of renting house, Tan has helped us a lot with his patience and profession and answered all questions in time, supporting us along the moving process all the time. Before I arriving in London, I did not have the local number in the UK, so Tan let me fill in his phone number to receive my deliveries and helped me to receive them. When I arrived at our property, my quilt was just in front of my door. And the other thing which is worth to mentioning is, just happened today, Tan helped to print our bank letter to open our bank account. Because of the lockdown in London, we cannot find anywhere to print, which bother us a lot. So I truly appreciate Tan's help in resolving all the problems. Their coordinator Maria is also helpful and kind, we can always contacted her by email and get the responses quickly. And she is willing to help us to chase the property manager and gave us the hardcopy of agreement as I request. I will undoubtedly recommend to my friends, classmates and teachers, the Benham and Reeves agency, through the people of Mr. Thanh Pham and Ms. Maria Farhana for their excellent work. I couldn't have wished for a better place to rent a property.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 20 June 2021

★★★★★ 5/5

Google

I have rented my new flat via Benham & Reeves at the Surrey Quays branch. The whole process was straightforward and quick. I had some pretty bad experiences with estate agencies before, but B&R left me genuinely impressed with the quality of their services. I want to personally thank Tan for his help with my property search. He helped me and the landlord to agree on a deal suitable for both parties. I would not hesitate to recommend B&R and Tan's services in the future.PositiveResponsiveness, Quality, Professionalism

Ant · 20 June 2021

★★★★★ 5/5

Trustpilot

Great Exp at Hammersmith Branch

Hi, my experience with Benham and Reeves at the Hammersmith branch has been great. Yuan and Wesley have been really helpful in letting my apartment. Wesley in particular was great in explaining the details behind the letting, while Yuan was generous with her time and also v prompt coming back to me. They made the whole process really smooth, and I would recommend them for others.

Daryl · 28 March 2023

★★★★★ 5/5

Trustpilot

My experience working with Mr Abbas…

My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.

Lena · 13 October 2024

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 5/5

Trustpilot

I am pleasure of working with Abbas and…

I am pleasure of working with Abbas and his team and I cannot recommend their services highly enough. Abbas has been extremely professional, attentive, and supportive in all aspects to me! It is reliable , efficient and knowledgeable agency service!

Jennifer · 30 September 2024

★★★★★ 5/5

Google

Our moving out of the property was very convenient due to the responsiveness and helpfulness of George Georgalli. Whenever we have concerns or requests, he responds promptly. There has been no single misunderstanding due to his thoroughness. We highly appreciate his assistance throughout the time we have stayed in Baquba until we moved out. Thank you so much and keep up the great work.

Glenn · 1 May 2023

★★★★★ 5/5

Trustpilot

Eren Ersoy from Benham & Reeves…

Eren Ersoy from Benham & Reeves Highgate was incredibly helpful in helping me secure a tenancy under trying circumstances. He took the time to understand the position I was in and truly went above and beyond to fulfil my needs as a tenant. He remained sensitive about a recent bad experience with another agency and made me feel calm throughout the process. Would highly recommend, especially if you need someone who actually listens to you and honours your wishes.

Elle · 9 June 2021

★★★★★ 5/5

Google

I have been a tenant with Benham and Reeves for a few months now, before them I rented with other estate agents and did not have a pleasant experience so I was really on edge to rent again BUT my whole view and experience has completely changed. Benham and Reeves are amazing. Their Lettings coordinator Maria is absolutely AMAZING so understanding, so patient. I had so many questions and she was always willing to listen and answer everything, she was really easy to talk too and you could always get through to her weather it was by phone or email. So thank you Maria for being amazing at your job and continue with the amazing work your doing. X

Rasheda · 25 February 2021

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021