Benham and Reeves Surrey Quays reviews

★★★★★ 5/5

Google

I have been a tenant with Benham and Reeves for a few months now, before them I rented with other estate agents and did not have a pleasant experience so I was really on edge to rent again BUT my whole view and experience has completely changed. Benham and Reeves are amazing. Their Lettings coordinator Maria is absolutely AMAZING so understanding, so patient. I had so many questions and she was always willing to listen and answer everything, she was really easy to talk too and you could always get through to her weather it was by phone or email. So thank you Maria for being amazing at your job and continue with the amazing work your doing. X

Rasheda · 25 February 2021

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

A very smooth move-in with Benham and Reeves! Amelia and Maria have been really great at helping us, answering any questions promptly and everything gets sorted quickly and efficiently! We are really happy with our new flat

Emily · 30 March 2026

★★★★★ 5/5

Google

Anna and Edelyn were super helpful with my apartment viewing and all the administrative work regarding the lease. I can highly recommend them!

Hinnerk · 13 April 2025

★★★★★ 2/5

Trustpilot

My father passed aware 2015

My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.

Hifen · 11 June 2020

★★★★★ 5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

★★★★★ 5/5

Google

I very much enjoyed interacting with Anna and Maria from Benham and Reeves. Anna was very clear in her communication and was also very flexible when I was trying to organise a viewing around a busy work schedule and at a short notice. She was clear and professional and answered all of my questions very thoroughly.

Angelina · 29 August 2023

★★★★★ 5/5

Google

Krystal was incredible. We've been having a lot of bad luck and difficulties with letting agents, but Krystal showed us something very rare in this industry - kindness. From my first enquiry right through to the property being taken by someone else she kept me informed, and did exactly what she promised. She warned us that the property might be gone if we didn't make the viewing that weekend, and promised to let us know first thing on Monday if it was still available. Sure enough, first thing on Monday morning, she let us know - even though it had gone to someone else, and she would have no benefit from keeping us updated. It made my week! No other agency has bothered to show such courtesy and customer care. In this brutal dog-eat-dog property market, a touch of good old fashioned decency really goes a long way. Thank you Krystal!

Daisy · 26 February 2020

★★★★★ 5/5

Trustpilot

My best experience with an Agency yet to be matched!

Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.

Rashid · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026

★★★★★ 5/5

Trustpilot

We were assisted by Di Gong and Zak…

We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.

Heather · 24 March 2023

★★★★★ 5/5

Trustpilot

Exceptional service

I rented my apartment through Benhams and Reeves and worked with Zak at the White City branch! From start to finish the service was exceptional - great communication, very honest & professional and one of the best Estate agents myself and my family have dealt with in London! I would absolutely recommend B&R to anyone - thank you very much

Olu · 17 March 2023

★★★★★ 5/5

Trustpilot

Buying property…

I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.

Abida · 12 June 2026

★★★★★ 5/5

Trustpilot

Buyer- great service

I bought a property that was marketed by B&R. Very happy with the service provided and the support throughout the purchase process. Many thanks especially to Roman Salehi!

Alexis · 30 April 2026

★★★★★ 5/5

Trustpilot

I rarely post reviews

I rarely post reviews, and like most people, I only post when the service is excellent (or bad). I was AMAZED with the level of service and the extra mile, the entire team at the Surrey Quays branch, went to ensure a smooth move in the process last week and a follow-up call today asking if everything is working ok. A massive thanks to Maria, Kelechi and Xiang.

Nicky · 29 March 2022

★★★★★ 5/5

Google

Anna and Maria were super friendly and helpful and with their help I found the right place for me

Tommy · 13 April 2025

★★★★★ 4/5

Trustpilot

Professional service

The staff are professional and helpful and provide timely updates and useful info. My only negative point is that quotes for works are sometimes on the high side, but that is just my personal opinion/feeling.

LSR · 11 October 2026

★★★★★ 5/5

Trustpilot

Quick service and quick to respond and…

Quick service and quick to respond and quick to reolve a problem

Gerard · 13 August 2026

★★★★★ 5/5

Trustpilot

Mr Di Gong at Benham & Reeves has been…

Mr Di Gong at Benham & Reeves has been extremely helpful and understanding. He is the hardest working person that I known in the entire UK, he replied to all my emails and text at astonishing speed and even works on Sunday . He is the best letting agent that I have come acrossed and will refer to all my friends( and anyone ) . I am so glad that my property is under his care, thank you !

Abingdon · 23 October 2024

★★★★★ 5/5

Google

Flat hunting is inherently stressful, but Anna from Benham & Reeves has made this process significantly better for me and my partner. Having dealt with so many agents across London, Anna is an agent like no other - she is incredibly …

Mariana · 13 April 2024

★★★★★ 5/5

Google

We got the best service from Anna and Maria. Initially Anna was amazing showing us the flat and answering all the questions that we could have. Even via WhatsApp she was always available and helpful. Then Maria sorted our documents and …

Cristina · 13 April 2024

★★★★★ 5/5

Google

Excellent real estate service. Amelia has been oustanding and our interactions have been exceptionally pleasant and attentive.

Woosuk · 13 April 2025

★★★★★ 5/5

Trustpilot

Many thanks to Abbas Efir!

Abbas Efir is my property manager and he has been doing a great job, he’s always very responsive and super kindThanks for all your help Abbas you’re the best!

Giulia · 17 October 2024

★★★★★ 5/5

Trustpilot

immense gratitude

I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home. His support went above and beyond a transaction and he was there every step of the way, no question was a silly one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.

Munira · 31 August 2024