Benham and Reeves Surrey Quays reviews

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.

Suzan · 18 September 2024

★★★★★ 5/5

Trustpilot

Recently moved into White City Living

Recently moved into White City Living, and the service from the team at Benhams has been exceptional.

Feel · 30 June 2026

★★★★★ 5/5

Trustpilot

Excellent agent and services

Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.

Nathan · 7 September 2024

★★★★★ 5/5

Trustpilot

I am very happy with the letting…

I am very happy with the letting services provided by Benham & Reeves at their Highgate office. In particular, Ivan Hrissimov is doing an great job.

Wah · 15 April 2026

★★★★★ 5/5

Trustpilot

Thanks Kayleigh for your persistent support!

Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.

Nyomi · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Kaiju Matsuda at B&R

I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!

Sarah · 20 January 2026

★★★★★ 5/5

Trustpilot

5 Stars - Stress-Free Move Thanks to Rahim

Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.

Rashma · 16 July 2024

★★★★★ 5/5

Trustpilot

Excellent service provided by Ivan Hrissimov

Excellent service provided by Ivan Hrissimov as always - highly responsive, great attention to detail and very professional - could not ask for a better lettings agent. Thanks Ivan for your hard work!

Mrs · 24 January 2026

★★★★★ 5/5

Trustpilot

Excellent tenancy management service

I am very satisfied with the handling of my latest tenancy . The team has been professional, responsive, and efficient throughout the process. A special thanks to my letting agent, Roland Howell, for providing exceptional support and making everything smooth and hassle-free. Highly recommended!

Fei · 12 October 2026

★★★★★ 5/5

Trustpilot

Great experience working with Abbas Efir

I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng

Wei · 14 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Benham and Reeves

I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton

Sandra · 19 May 2024

★★★★★ 5/5

Google

I had a great experience using Benham & Reeves - Surrey Quays Estate Agents. The agent Anna was highly professional and responsive. Anna got into my situation and helped to organise my move-in as soon as possible. Everything exceed my expectations. The entire process was smooth and clear. Thanks a lot Anna and Maria for your great job!

Таисия · 13 April 2025

★★★★★ 2/5

Trustpilot

B&R Hammersmith, awful

This is a review of B&R in W6, London, as I just bought a flat that had been managed by them and they also acted as real estate agents for it.I had a really awful experience from the negotiation to completion. Their agent, Tommy L was aggressive, rude, and not always truthful. He dismissed the questions I had off hand (even though the seller himself was overseas and for the most part unresponsive, which raised a whole lot of issues), and the ones he did not dismiss he mansplained really badly, including in email correspondence.During the negotiation I wasn't sure that he related to the seller what I asked him to. Then they disappeared for half a year, and when I kept inquiring, he just brushed me off. When we did eventually get to completion, it was also handled rather badly: the flat was not vacuumed or cleaned at all, the floor had been damaged by the furniture removal, it wasn't completely empty as had been agreed, even though some things that were on the "fittings" list and so should have been there had disappeared. I had to collect the key from the porter (with one of them missing, still missing), and of course there was no handover, no management pack, no anything. (Bonus is an unmentioned malfunctioning AC system, but sure, I should have inspected it more carefully.) All my questions related to any of these things were dismissed out of hand, and Tommy treated me like an idiot for even asking.This may not be representative of Benham and Reeves, but they should pay at least a little attention to how their employees interact with buyers. If I were in customer service, I would not let this person in the vicinity of customers.In retrospect, if I had known this, I would have bought the flat from the other real estate company that was also selling it. It would have saved me a lot of frustration.

Zv · 14 May 2024

★★★★★ 2/5

Trustpilot

B&R Hammersmith, awful

This is a review of B&R in W6, London, as I just bought a flat that had been managed by them and they also acted as real estate agents for it.I had a really awful experience from the negotiation to completion. Their agent, Tommy L was aggressive, rude, and not always truthful. He dismissed the questions I had off hand (even though the seller himself was overseas and for the most part unresponsive, which raised a whole lot of issues), and the ones he did not dismiss he mansplained really badly, including in email correspondence.During the negotiation I wasn't sure that he related to the seller what I asked him to. Then they disappeared for half a year, and when I kept inquiring, he just brushed me off. When we did eventually get to completion, it was also handled rather badly: the flat was not vacuumed or cleaned at all, the floor had been damaged by the furniture removal, it wasn't completely empty as had been agreed, even though some things that were on the "fittings" list and so should have been there had disappeared. I had to collect the key from the porter (with one of them missing, still missing), and of course there was no handover, no management pack, no anything. (Bonus is an unmentioned malfunctioning AC system, but sure, I should have inspected it more carefully.) All my questions related to any of these things were dismissed out of hand, and Tommy treated me like an idiot for even asking.This may not be representative of Benham and Reeves, but they should pay at least a little attention to how their employees interact with buyers. If I were in customer service, I would not let this person in the vicinity of customers.In retrospect, if I had known this, I would have bought the flat from the other real estate company that was also selling it. It would have saved me a lot of frustration.

ZVT · 14 May 2024

★★★★★ 5/5

Trustpilot

Highly recommend!

These guys really worked hard for me and got the sale done in difficult market conditions. Very good communicators throughout and really helpful. I tried another estate agent in the area- they were terrible compared to these guys! Highly recommend using them

Cathryn · 12 October 2026

★★★★★ 5/5

Trustpilot

Excellent service by Mr Di Gong and his team

Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!

Junhan · 23 October 2024

★★★★★ 5/5

Trustpilot

Excellent network for corporate tenants and reliable service!

Benham and Reeves is well connected with corporate clients from Japan and UK. I successfully got a corporate tenant through its Japan desk. Letting agent, Kaiju Matsuda is so attentive and dedicated with his service. I am really pleased with the offer. The property management team in London as well as the Hong Kong team are excellent in delivery of efficient service. It’s a peace of mind for my flat handed over to Benham and Reeves for management.

DDs · 29 May 2024

★★★★★ 5/5

Trustpilot

Great experience

We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.

YH · 18 March 2026

★★★★★ 5/5

Google

Benham & Reeves have been managing my property for several years now and I have been very happy with their level of service, professionalism and dedication. This year, my letting agent Amelia Wright found me a new tenant super quickly and handled all the details of the tenancy process seamlessly. My appreciation and thanks go to her, to Joyce Zheng for her tireless work dealing the tenants on moving in issues, and generally to Mark, Maria and the rest of the Benham & Reeves team for their attentive service.

Terence · 17 December 2025

★★★★★ 5/5

Trustpilot

Big thanks to the team at B&R

"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"

S.K · 10 December 2025

★★★★★ 3/5

Trustpilot

The service was good until it came to…

The service was good until it came to the point of payment of my rental amount. I informed the office that I have permission from HMRC not to debit my rental 20% tax as a foreign citizen, because I am doing my self assessment for a long time , and no other agency removed my taxes from my rental amount. I was surprised to receive the funds less 20% taxes. I was told to contact HMRC myself and give them your agency reference number to claim my money back. I believe I should have been told what to do before payment was made, and I should have been given the agency reference in advance, not afterwards. I classify it as non care attitude, to be honest.

Mrs · 8 December 2025

★★★★★ 5/5

Trustpilot

Brilliant Woolwich branch letting team

Woolwich branch Shaun and Edelyn have helped me to let my flat twice. Shaun and Edelyn have both been helpful, responsive, efficient and ensured everything and process were in order. I had great experience and would definitely recommend their letting service.

Julie · 28 September 2026

★★★★★ 5/5

Trustpilot

Great Agent Dele: A Last-Minute Lifesaver

I had the pleasure of working with Agent Dele recently, and I must say, the experience exceeded all expectations. After being let down by other agents, Dele stepped in and worked tirelessly to secure a place for me at the last minute. His professionalism, kindness, and unwavering politeness were truly commendable throughout the process.Dele's dedication to ensuring I found the right place, despite the time constraints, was evident from the start. He listened attentively to my requirements and preferences, and he went above and beyond to find options that suited my needs perfectly. His responsiveness and proactive approach were incredibly reassuring, especially during what could have been a stressful time.What stood out most about Dele was his genuine concern for my well-being and satisfaction. He consistently kept me updated on progress, addressed any concerns promptly, and offered valuable insights to aid in my decision-making process. His attention to detail and personalized approach made me feel valued as a client.In addition to his professional expertise, Dele's warmth and kindness made the entire experience pleasant and stress-free. He navigated negotiations with grace and professionalism, ensuring a smooth and successful outcome. I cannot thank him enough for his hard work, dedication, and exceptional service.In conclusion, I wholeheartedly recommend Agent Dele to anyone in need of real estate assistance. He is a true professional who goes above and beyond to deliver outstanding results while maintaining a genuine and personable demeanor. Thank you, Dele, for your invaluable assistance, I am truly grateful for everything you've done.

Chloe · 26 February 2024

★★★★★ 5/5

Trustpilot

Great Manager Dele Lawal

I had the pleasure of working with Dele as my agent, and I cannot recommend him highly enough. From the initial stages to securing a place to live, Dele was nothing short of fantastic. He provided clear guidance throughout the entire process, ensuring that every step was transparent and easy to understand. His professionalism and dedication made the experience seamless, and I am incredibly grateful for his assistance. If you're looking for an agent who is committed to excellence from start to finish, Dele is the one to choose.

Theo · 26 February 2024