Trusted Agent profile · Surrey Quays
★★★★★
538 reviews across 2 platforms
Unit B, Cadmus Court, Seafarer Way, Surrey Quays, SE16 7DW
Benham and Reeves's office in Surrey Quays, at Unit B, is rated 4.6 out of 5 across 538 reviews on two platforms, including 148 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surrey Quays office, from every platform, shown as written. First names only.
5/5
TrustpilotAmelia Wright
I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done. Mr Ed P.
Thanks EP for your kind feedback here for the lettings service provided by Amelia in our Surrey Quays branch, its really appreciated as is your custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic. Kayleigh always explained every process clearly, provided timely advice, and made sure I knew exactly what was required at each stage. Any questions or issues I had were handled promptly and efficiently, giving me confidence that everything was being managed properly. Her communication was always courteous, proactive, and reliable, which made what can often be a stressful experience feel straightforward and well organised. I truly appreciated her dedication and willingness to help whenever needed. Thank you, Kayleigh, for your outstanding support throughout my tenancy. Your professionalism and customer care made a real difference, and I wouldn't hesitate to recommend you to anyone looking for an exceptional property manager.
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotGreat value Estate Agency team
The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.
Hi Mr Gibson, thanks very much for sharing a five star rating here which the Kew property sales team are very pleased to see. Roman and Tommy are really glad to hear they exceeded your service expectations and helped make the selling process a little easier for you. It has been our pleasure to assist you with the sale. - Emily, B&R
5/5
TrustpilotProfessional and Reliable Property Management Service
I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me. What I appreciate most is that they are very responsible and thorough in handling matters, and they always keep me well informed. I can trust them to take care of my property properly, which gives me great peace of mind.
Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotIvy and Rosie were very helpful and we…
Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!
Hi Karl, we're very glad to hear Ivy and Rosie in our City Lettings team have helped you find a rental property you love. We are also pleased that our professional lettings service has met your expectations. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom. - Ruth, B&R
1/5
Google***UPDATE RE RESPONSE Beham and Reeves eventually reneged on spurious claims and have refunded me 100% of the deposit as a result of me going to the Tenant Deposit Scheme. Do NOT trust this company.*** _______________________________________________________________ If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being. During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road. Upon checking out of the property, they attempted to hit me with a series of spurious charges, including: 1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left. 2. Smears and marks caused by one of their approved contractors. 3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance. 4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items. While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear. In addition to the above, the glass splashback in the kitchen area smashed due to a stress fracture and was left unrepaired for approximately six months, with loose wiring on display until the day I moved out. This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful. I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi Joseph, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
GoogleAnna and Kevin have been very helpful throughout the process of renting my flat. Kevin is smart, proactive and prompt to response for all my enquiries. Anna is working hard to find the right tenants for me. She has good negotiation skills which managed to get a better deal for me. Undoubtedly, two of them are brilliant representatives for B&R. The only comment I want to raise was the preparation of the tenancy agreement. The content of the agreement is generated via the rigid system without my review, this procedure led to difficult to amend and delay the acceptance of the agreement
Thanks Adam for sharing a five star rating here. We are very pleased to hear you've had such a great service experience with our Surrey Quays lettings team. We note your point about the tenancy agreement procedure and will pass this on to the relevant team. Thank you for your continued custom with Benham and Reeves which is appreciated. - Ruth, B&R -
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
TrustpilotHighly experienced and professional
Highly experienced and professional, I’d recommend Thomas for his brilliant communication and commitment to delivery. Very pleased with the service I received from him and the Benham & Reeves Colindale office in the process of my home sale.
Hi Bea, thanks very much for sharing a five star rating here which Thomas and the Clindale property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your property sale. It has been our pleasure to assist you. - Ruth, B&R
5/5
TrustpilotDele and his team in Hampstead are simply amazing at what they do!!
Dele and his team in Hampstead were excellent. After a short discussion, he came over, viewed my flat, took pictures, listed it and, despite it being the end of the season he was able to rent it out at my asking price. The whole process was smooth and completely simple!
Hi Tanaka, we are thrilled to hear you've had such a great service experience letting your property with Benham and Reeves. Dele and the Hampstead lettings team are very pleased to know you've felt so well supported throughout the process. Thanks for your custom. - Emily, B&R
5/5
TrustpilotThomas and Nick in Colindale have been very helpful!
Both Thomas and Nick have been very helpful throughout the buying process in the recent months for our flat in Colindale. From the viewings, through the negotiations, searches and enquiries, and more recently during completion, they have been really responsive, and have helped to facilitate communication between all the parties. I would absolutely recommend their service, and will be sure to come to them again in the future.
Hi KK, we're thrilled to hear you've had such a great experience buying a property with our Colindale property sales team. Thomas and Nick are really pleased to have assisted you and this kind service feedback means alot. Thanks for your custom with Benham and Reeves Colindale. - Emily, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
5/5
GoogleWe have owned our property for several years now and having Benham & Reeves Surry Quays Estate Agents manage the rental process has saved us from a lot of stress. Anna Kaplan and team have been most professional. We have been very happy with heir screening of tenants thus far, and their smooth management of the property which has made it fairly hassle free for us. For that we are grateful.
Hi Desmond, thank you for this wonderfully positive feedback about the service you are getting as a landlord from our Surrey Quays lettings team. Anna is very appreciative and is glad to be of service to you. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotRecently moved into White City Living
Recently moved into White City Living, and the service from the team at Benhams has been exceptional.
Thanks very much for this delightful feedback about the service you have received from our lettings and property management team, we are thrilled to hear you feel so well supported as a tenant renting with Benham and Reeves. Thanks for taking the time to ackowledge the service provided here which Di and Denisa are glad to see. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Surrey Quays won Trusted Agent; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Hampstead won Gold.
